If the app records a button press, the doorbell itself is awake; focus on chime type/settings, transformer power, bypass/module wiring and quiet modes. Check the chime type setting in the app and change it to match the hardware. Have a qualified installer check the transformer and the chime module wiring.
Differential
Likely causes of “Video doorbell records presses but the indoor chime does not ring”, and how to tell them apart
- 1
The app's chime type does not match the installed chime
What separates it The phone gets the alert but the indoor chime stays silent, and the app is set to digital while a mechanical chime is installed, or the reverse.
How to confirm Check the chime type setting in the app and change it to match the hardware.
- 2
The chime kit or module is not wired or powered correctly
What separates it Nothing happens indoors, the transformer is under-rated for the doorbell or the module wiring is loose.
How to confirm Have a qualified installer check the transformer and the chime module wiring.
- 3
Do-not-disturb or a quiet mode is on
What separates it The doorbell records presses and the chime is silent at certain times only.
How to confirm Look at quiet hours, do-not-disturb and chime duration in the app.
- 4
The indoor chime is not paired with the doorbell
What separates it A wireless chime or speaker no longer responds after a reset or a Wi-Fi change.
How to confirm Re-pair the chime with the doorbell following the steps in the manual.
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the phone alert, the live event and any faint movement of the chime all occur.
- The chime type selected in the app and the chime type actually installed.
- The transformer voltage and the doorbell's stated requirements.
Try in this order
0 of 4 completedCapture the exact symptom
ReversiblePress once and confirm phone alert, live event and any faint chime movement.
Run the smallest isolation test
ReversibleVerify mechanical/digital chime selection, chime duration and do-not-disturb; inspect only de-energized user-accessible wiring.
Correct only the proven cause
ReversibleCorrect the app chime type or have a qualified installer check transformer and module wiring.
Verify before changing anything else
ReversibleTest several presses with app open and closed and confirm both indoor and phone alerts.
Stop boundary
When this stops being a self-service repair
- !Have a qualified installer check the transformer and module wiring rather than working on live low-voltage wiring yourself.
Evidence ledger
Sources behind this answer
Exact questions
Common questions
The app records button presses. Does that mean the doorbell is fine?+
It means the doorbell itself is awake. The problem is between the doorbell and the indoor chime: the setting, the module, the power or the pairing.
Why does the doorbell record presses but the chime stays silent?+
The doorbell may be working but the indoor chime may not be receiving the signal, be wired incorrectly or need setting in the app. Check each piece separately.
What should I check first?+
Confirm the chime is powered and enabled in the doorbell's app, and check the chime type setting for mechanical, digital or none.
Could wiring be the cause?+
Yes. A loose wire, an incompatible transformer or a missing bypass module can stop the chime. Turn off power before checking any wiring and hire an electrician if unsure.
Is the phone alert working?+
If notifications reach your phone, the doorbell itself is working and the fault is with the chime or its settings.