Manufacturer and model directory
ecobee smart model troubleshooting
ecobee smart troubleshooting covers 4 model families: ecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite), Smart Thermostat Enhanced, ecobee3 lite, Smart Doorbell Camera. Choose the complete ecobee model family before opening a fix, and read the model number off your label first.
Exact modelObserved symptomFirst safe testVerificationStop condition
Browse by platform
27 complete records in this directoryecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite)EB-STATE6 (a trailing L means EB-STATE6L, which is the Enhanced, not this model) · 12 answersSmart Thermostat EnhancedEB-STATE6L (the L is what separates it from the EB-STATE6 Premium) · 12 answersecobee3 liteEB-STATE3LT* · 12 answersSmart Doorbell CameraSmart Doorbell Camera (the model number is on the label on the back of the doorbell unit) · 14 answers
ecobee · voice control
ecobee Smart Doorbell Camera does not respond to voice control
Open record ecobee · firmwareecobee Smart Doorbell Camera firmware update is stuck or failed
Open record ecobee · batteryecobee Smart Doorbell Camera has power or battery problems
Open record ecobee · offlineecobee Smart Doorbell Camera is offline or unavailable
Open record ecobee · motion detectionecobee Smart Doorbell Camera misses motion or records too many events
Open record ecobee · routineecobee Smart Doorbell Camera routine, schedule or automation is not running
Open record ecobee · wrong readingecobee Smart Doorbell Camera shows the wrong time, state or sensor reading
Open record ecobee · video blurryecobee Smart Doorbell Camera video is blurry, dark, frozen or delayed
Open record ecobee · setupecobee Smart Doorbell Camera will not complete setup or pairing
Open record ecobee · Matterecobee Smart Doorbell Camera will not connect through Matter, HomeKit or another platform
Open record ecobee · factory resetecobee Smart Doorbell Camera will not reset or needs to be reset safely
Open record ecobee · Wi-Fiecobee Smart Doorbell Camera will not stay connected to Wi-Fi
Open record ecobee · Matterecobee Smart Thermostat Enhanced will not connect through Matter, HomeKit or another platform
Open record ecobee · voice controlecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) does not respond to voice control
Open record ecobee · batteryecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) has power or battery problems
Open record ecobee · offlineecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) is offline or unavailable
Open record ecobee · notificationsecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) notifications are late, missing or excessive
Open record ecobee · routineecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) routine, schedule or automation is not running
Open record ecobee · shared accessecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) shared users or family members cannot control it
Open record ecobee · wrong readingecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) shows the wrong time, state or sensor reading
Open record ecobee · setupecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) will not complete setup or pairing
Open record ecobee · Matterecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) will not connect through Matter, HomeKit or another platform
Open record ecobee · factory resetecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) will not reset or needs to be reset safely
Open record ecobee · Wi-Fiecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) will not stay connected to Wi-Fi
Open record ecobee · shared accessecobee3 lite shared users or family members cannot control it
Open record ecobee · Matterecobee3 lite will not connect through Matter, HomeKit or another platform
Open record ecobee · factory resetecobee3 lite will not reset or needs to be reset safely
Open recordProduct lines
How the 4 ecobee families here actually differ
Each group below is diagnosed differently, so settle which one yours is before following a fix.
Ecobee thermostat; HVAC equipment type, PEK/C-wire, sensor assignment, installer settings and account ownership vary.
- ecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) EB-STATE6 (a trailing L means EB-STATE6L, which is the Enhanced, not this model)
- Smart Thermostat Enhanced EB-STATE6L (the L is what separates it from the EB-STATE6 Premium)
- ecobee3 lite EB-STATE3LT*
Ecobee Smart Doorbell Camera (wired); it replaces an existing wired doorbell and is a different product line from the thermostats, with its own support articles.
- Smart Doorbell Camera Smart Doorbell Camera (the model number is on the label on the back of the doorbell unit)
Find your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Ecobee answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| ecobee thermostats (Smart Thermostat Premium, Enhanced and ecobee3 lite) | EB-STATE6 (a trailing L means EB-STATE6L, which is the Enhanced, not this model) | 6 researched |
| Smart Thermostat Enhanced | EB-STATE6L (the L is what separates it from the EB-STATE6 Premium) | 6 researched |
| ecobee3 lite | EB-STATE3LT* | 3 researched |
| Smart Doorbell Camera | Smart Doorbell Camera (the model number is on the label on the back of the doorbell unit) | 6 researched |