Nest cameras and doorbells shared users or family members cannot: Google's people and permissions article explains Google Home access. A home Admin invites people from the Google Home app: open the profile, Home Settings, tap the plus button and enter an email, then choose Member or Admin. A Member can use devices and view a live camera feed but cannot add or edit devices, while an Admin can do everything, including managing cameras and subscriptions.
The checks in more detail
Once the invitee accepts, they see all the cameras and connected devices in the home, so invite only people you trust at that level. Google also has a Family Accounts article for the older Nest app and a separate article on sharing a Nest camera's live video with anyone through a link. To share live video, use the camera's sharing option, which creates a link that others can watch without an account, and stop sharing when finished.
If someone cannot see the cameras, check they accepted the invitation, that they are signed into the right Google account and that their role allows viewing. Removing a person removes their access at once. If a camera was set up on another account, it is not visible to people in your home until it is moved. A factory reset of the camera does not remove household members. Review who has access regularly. Keep a list of who has access and review it when someone moves out.
A person who cannot be added may already use another Google account, so ask which address they use. Ask new members to open the app once to confirm they can see the camera. A household with children may want Members only, and a landlord or tenant arrangement may want limited live-link sharing instead of full membership. If you use a shared live link for a package delivery or a house-sitter, set a reminder to switch it off, since an old link left on is a privacy gap you would not otherwise notice.
Differential
Likely causes of “Nest cameras and doorbells shared users or family members cannot control it”, and how to tell them apart
- 1
An invitation not accepted
What separates it The person cannot see the cameras because they have not accepted the invitation
How to confirm Resend the invitation, and ask them to accept it in the Google Home app
- 2
The wrong Google account
What separates it Nothing is visible because they are signed in with a different Google account
How to confirm Ask them to sign in with the account that received the invitation
- 3
A Member role
What separates it The person cannot edit devices because they have the Member role
How to confirm Change them to Admin if they need to edit devices, and not only to view and use them
- 4
A live share link left on
What separates it Other people can still watch because a live share link was left switched on
How to confirm Stop sharing the live video link, so that nobody else can watch through it
- 5
A camera on another account
What separates it The camera is not visible in the home because it belongs to another account
How to confirm Move it to your home in the Google Home app, so that everyone in the home can see it
Before you touch a setting
Record this first — changing settings destroys the evidence
- The role that the person has been given, Member or Admin
- The email address that was invited
- Whether the person has accepted the invitation
- Whether a live link is on
Try in this order
0 of 7 completedOpen Home Settings
ReversibleOpen Home Settings from the profile in the Google Home app, where people are managed.
Invite by email
ReversibleInvite the person by email, and choose whether they are a Member or an Admin.
Ask them to accept
ReversibleAsk them to accept the invitation using the same Google account that received it by email.
Check their role
ReversibleCheck their role, since it decides whether they can only view or can also edit devices.
Share live video by link
ReversibleShare live video by link only if needed, and stop the sharing when it is no longer required.
Review access
ReversibleReview access regularly, and remove people who no longer need to see or control the devices.
Contact Google
ReversibleContact Google if it fails, and tell them the email that was invited and the role chosen.
Model-specific
What is true of this model and not of its siblings
- Roles
- Member and Admin.
- Family Accounts
- Older Nest app sharing.
- Other models this page answers
- These steps also fit the Nest Cam (battery), Nest Cam (wired, 2nd gen).
Stop boundary
When this stops being a self-service repair
- !If access never appears, contact Google Nest support
- !If a camera belongs to another account, use the help codes guide
- !If a link is shared unexpectedly, turn it off
Evidence ledger
Sources behind this answer
Members and Admins.
Sharing live video.
Family Accounts.
Help codes C101, C208, C308, C309.
The company and its products.
Exact questions
Common questions
What can a Member do?+
A Member can use devices and view live video, but cannot change the home's settings.
What can an Admin do?+
An Admin can do everything, including editing devices and inviting other people.
Can I share a live link?+
Yes, you can share a live link, and then stop the sharing when you no longer need it.
Do invitees see all cameras?+
Yes, invitees can see all of the cameras that are in the home, so invite only people you trust.