Manufacturer and model directory

Google Nest smart model troubleshooting

Google Nest smart troubleshooting covers 10 model families: Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam), Nest Doorbell (wired, 2nd gen), Nest Cam (battery), Nest Cam (wired, 2nd gen), Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini), Nest Hub (2nd gen) and 4 more. Choose the complete Google Nest model family before opening a fix, and read the model number off your label first.

Family	Model numbers	Published specs
Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam)	GA01318	10 researched
Nest Doorbell (wired, 2nd gen)	GA03696	3 researched
Nest Cam (battery)	GA01317	9 researched
Nest Cam (wired, 2nd gen)	GA01998	3 researched
Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini)	GA00639	3 researched
Nest Hub (2nd gen)	GA01331	7 researched
Nest Audio	GA01420	3 researched
Nest Mini (2nd gen)	GA00781	3 researched
Nest thermostats (Learning Thermostat 4th gen and Nest Thermostat)	GA05551	8 researched
Nest Thermostat	GA01334	9 researched

Google Nest smart model troubleshooting

100 exact answers

Nest Audio does not respond to voice control

Nest Audio routine, schedule or automation is not running

Nest Audio shows the wrong time, state or sensor reading

Nest Audio will not complete setup or pairing

Nest Audio will not reset or needs to be reset safely

Nest Cam (battery) does not respond to voice control

Nest Cam (battery) has power or battery problems

Nest Cam (battery) is offline or unavailable

Nest Cam (battery) misses motion or records too many events

Nest Cam (battery) notifications are late, missing or excessive

Nest Cam (battery) shows the wrong time, state or sensor reading

Nest Cam (battery) video is blurry, dark, frozen or delayed

Nest Cam (battery) will not complete setup or pairing

Nest Cam (battery) will not connect through Matter, HomeKit or another platform

Nest Cam (battery) will not reset or needs to be reset safely

Nest Cam (battery) will not stay connected to Wi-Fi

Nest Cam (wired, 2nd gen) is offline or unavailable

Nest Cam (wired, 2nd gen) misses motion or records too many events

Nest Cam (wired, 2nd gen) notifications are late, missing or excessive

Nest Cam (wired, 2nd gen) routine, schedule or automation is not running

Nest Cam (wired, 2nd gen) shows the wrong time, state or sensor reading

Nest Cam (wired, 2nd gen) video is blurry, dark, frozen or delayed

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) does not respond to voice control

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) firmware update is stuck or failed

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) has power or battery problems

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) is offline or unavailable

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) misses motion or records too many events

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) notifications are late, missing or excessive

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) routine, schedule or automation is not running

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) shared users or family members cannot control it

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) shows the wrong time, state or sensor reading

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) video is blurry, dark, frozen or delayed

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) will not complete setup or pairing

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) will not connect through Matter, HomeKit or another platform

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) will not reset or needs to be reset safely

Nest cameras and doorbells (battery and wired Nest Doorbell and Nest Cam) will not stay connected to Wi-Fi

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) does not respond to voice control

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) has power or battery problems

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) is offline or unavailable

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) misses motion or records too many events

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) notifications are late, missing or excessive

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) routine, schedule or automation is not running

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) shared users or family members cannot control it

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) shows the wrong time, state or sensor reading

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) video is blurry, dark, frozen or delayed

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) will not complete setup or pairing

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) will not connect through Matter, HomeKit or another platform

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) will not reset or needs to be reset safely

Nest displays and smart speakers (Hub Max, Hub 2nd gen, Nest Audio and Nest Mini) will not stay connected to Wi-Fi

Nest Doorbell (wired, 2nd gen) does not respond to voice control

Nest Doorbell (wired, 2nd gen) firmware update is stuck or failed

Nest Doorbell (wired, 2nd gen) has power or battery problems

Nest Doorbell (wired, 2nd gen) is offline or unavailable

Nest Doorbell (wired, 2nd gen) misses motion or records too many events

Nest Doorbell (wired, 2nd gen) notifications are late, missing or excessive

Nest Doorbell (wired, 2nd gen) routine, schedule or automation is not running

Nest Doorbell (wired, 2nd gen) shared users or family members cannot control it

Nest Doorbell (wired, 2nd gen) video is blurry, dark, frozen or delayed

Nest Doorbell (wired, 2nd gen) will not complete setup or pairing

Nest Doorbell (wired, 2nd gen) will not connect through Matter, HomeKit or another platform

Nest Doorbell (wired, 2nd gen) will not reset or needs to be reset safely

Nest Doorbell (wired, 2nd gen) will not stay connected to Wi-Fi

Nest Hub (2nd gen) does not respond to voice control

Nest Hub (2nd gen) has power or battery problems

Nest Hub (2nd gen) is offline or unavailable

Nest Hub (2nd gen) shows the wrong time, state or sensor reading

Nest Hub (2nd gen) will not complete setup or pairing

Nest Hub (2nd gen) will not connect through Matter, HomeKit or another platform

Nest Hub (2nd gen) will not stay connected to Wi-Fi

Nest Mini (2nd gen) does not respond to voice control

Nest Mini (2nd gen) has power or battery problems

Nest Mini (2nd gen) is offline or unavailable

Nest Mini (2nd gen) routine, schedule or automation is not running

Nest Mini (2nd gen) shared users or family members cannot control it

Nest Mini (2nd gen) shows the wrong time, state or sensor reading

Nest Mini (2nd gen) will not complete setup or pairing

Nest Mini (2nd gen) will not reset or needs to be reset safely

Nest Mini (2nd gen) will not stay connected to Wi-Fi