A Nest Hub Max that shows offline almost always lost its wifi, not its power. Restart in this order: unplug the router for about a minute, plug it back in and wait a few minutes, then unplug the Hub Max for about 30 seconds and power it up. If it still shows offline in Google Home, swipe down on its screen, open Settings, go to Wi-Fi, choose your network, tap Forget, and enter the password again; this clears a stale connection left after a router update. Keep the Hub Max and your phone on the same network, and if a new Wi-Fi 6 router is the trigger, test with Wi-Fi 6 features switched off.
Differential
Likely causes of “Nest displays and smart speakers is offline or unavailable”, and how to tell them apart
- 1
The router changed or restarted
What separates it Offline began after a router restart, firmware update or new password
How to confirm Restart router then Hub Max, and re-enter the password using Forget on the Hub Max
- 2
A stale saved connection
What separates it The Hub Max sees the network but never connects
How to confirm On the Hub Max open Settings, Wi-Fi, choose the network and tap Forget, then connect again
- 3
Too far from the router
What separates it Signal is one bar or the Hub Max drops in the evening
How to confirm Move the Hub Max closer or add a mesh point nearer to it
- 4
Router features it does not like
What separates it A new Wi-Fi 6 router and repeated drops
How to confirm Test with Wi-Fi 6 features turned off in the router settings
- 5
Different network from the phone
What separates it Google Home cannot find the Hub Max during setup
How to confirm Join the phone to the same 2.4 or 5 GHz network as the Hub Max
Before you touch a setting
Record this first — changing settings destroys the evidence
- When it started and whether the router was changed or updated
- The wifi signal bars on the Hub Max's screen
- Which network the phone is on
Try in this order
0 of 5 completedCheck other devices
ReversibleIf phones and laptops are also offline, fix the router or internet first.
Restart the router
ReversibleUnplug it for about a minute, plug it back in and wait a few minutes.
Restart the Hub Max
ReversibleUnplug it for about 30 seconds and power it back up.
Forget and rejoin
ReversibleOn the Hub Max open Settings, Wi-Fi, tap your network, Forget, and enter the password again.
Reset only as a last step
ReversibleHold both volume buttons until the reset starts, then set it up again in Google Home.
Model-specific
What is true of this model and not of its siblings
- Rejoin
- Settings, Wi-Fi, Forget, then re-enter the password
- Other models this page answers
- These steps also fit the Nest Audio.
Stop boundary
When this stops being a self-service repair
- !If it stays offline after restarts, Forget and a factory reset, contact Google Nest support
- !If other devices on the same network also drop, fix the router first
Evidence ledger
Sources behind this answer
Speaker and display wifi steps.
Not connected.
Reboot.
Changing wifi.
The company and its products.
Router-side checks.
Exact questions
Common questions
Why is my Nest Hub Max offline in Google Home?+
Usually it lost wifi after a router restart or change. Restart the router first, then the Hub Max, then use Forget to rejoin.
How do I reset a Nest Hub Max?+
Hold both volume buttons together for about 10 seconds until it announces the reset, then set it up in Google Home. Do this last, since it erases settings.
Does a Wi-Fi 6 router cause drops?+
It can on some routers. If drops began with a new router, test with Wi-Fi 6 features off.