A factory reset of a SimpliSafe keypad is a last step for a keypad that will not respond, will not pair or shows the wrong status, and it differs from simply removing the keypad from the system. Before you reset, try the simpler things. Replace the keypad's batteries, since a low battery gives odd behavior, restart the base station by unplugging it for a minute and plugging it back in, and move the keypad closer to the base station to test the link.
The checks in more detail
Check the app for messages about the keypad, such as offline or low battery, which tell you the real fault. If the keypad is still unresponsive, remove it from the system in the app, which clears its pairing from the base station, and then pair it again. A reset on the keypad itself returns it to its default state so that the base station can find it as a new device. SimpliSafe's help pages give the exact steps for your keypad model, and they differ from one version to another,
so look up the page for the keypad you have, which names the model on its back. Follow the steps exactly, because holding the wrong buttons can start a different function. After the reset, add the keypad in the app by choosing to add a device and following the prompts, and set up the PINs again if the system asks. After pairing, check that the keypad shows the right mode, that the PIN works and that the backlight and the voice prompts work.
Place the keypad within range of the base station, away from large metal objects and thick walls. If the keypad cannot be paired after a reset and new batteries, there may be a hardware fault, and SimpliSafe support can check it by the serial number and, within warranty, replace it. Keep the original packaging details and the system's serial number. Do not reset a keypad while the system is armed, and tell the people who use the system that their PINs may need to be set up again.
Differential
Likely causes of “SimpliSafe Wireless Keypad will not reset or needs to be reset safely”, and how to tell them apart
- 1
Low batteries
What separates it The keypad behaves oddly or is slow
How to confirm Replace the batteries first
- 2
A lost link to the base station
What separates it The app shows the keypad offline
How to confirm Restart the base station and move the keypad closer
- 3
A bad pairing
What separates it The keypad will not show the right status
How to confirm Remove it in the app and pair it again
- 4
The wrong reset steps
What separates it A different function starts
How to confirm Use the steps for your model
- 5
A hardware fault
What separates it It will not pair after a reset
How to confirm Contact SimpliSafe support
Before you touch a setting
Record this first — changing settings destroys the evidence
- When the problem began and what changed
- Any message on the base station or in the app
- Whether other sensors work
- The device model and the system's serial number
Try in this order
0 of 6 completedReplace the batteries
ReversibleAnd restart the base station.
Remove the keypad in the app
ReversibleTo clear its pairing.
Look up the reset steps
ReversibleFor your keypad model.
Pair it again
ReversibleThrough the app.
Test the PIN and the modes
ReversibleAfter pairing.
Contact SimpliSafe
ReversibleIf it will not pair.
Model-specific
What is true of this model and not of its siblings
- Pairing
- The base station has to find the keypad as new.
- Model
- The reset steps depend on the version.
Stop boundary
When this stops being a self-service repair
- !If the steps do not clear it, contact the maker with the model and the system details
- !Do not leave the alarm disarmed for long
- !Keep the app and the base station updated
Evidence ledger
Sources behind this answer
Exact questions
Common questions
When should I reset the keypad?+
After simple checks fail.
Does a reset delete my PINs?+
You may need to set them again.
Are the steps the same for all keypads?+
No, check your model.
Should the system be armed?+
No, disarm it first.