Manufacturer and model directory
SimpliSafe smart model troubleshooting
SimpliSafe smart troubleshooting covers 16 model families: Base Station (Gen 3), Wireless Keypad, Entry Sensor, SimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob), Glassbreak Sensor, Water Sensor and 10 more. Choose the complete SimpliSafe model family before opening a fix, and read the model number off your label first.
Exact modelObserved symptomFirst safe testVerificationStop condition
Browse by platform
65 complete records in this directory
Base Station (Gen 3)Base Station (Gen 3) (no separate model number — the serial number is on the label on the underside of the Base Station) · 11 answersWireless KeypadWireless Keypad (no separate model number — the serial number is behind the battery cover) · 9 answersEntry SensorEntry Sensor (no separate model number — the serial number is inside the sensor's battery compartment) · 9 answersSimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob)Motion Sensor (Gen 2) — no separate model number; check the serial number inside the battery compartment · 10 answersGlassbreak SensorGlassbreak Sensor, identified by its serial number inside the battery compartment rather than a separate model number · 9 answersWater SensorWater Sensor, which carries a serial number inside the battery compartment instead of a separate model number · 9 answersTemperature SensorTemperature Sensor — there is no separate model number, only a serial number inside the battery compartment · 9 answersExtra SirenExtra Siren, marked with a serial number inside the battery compartment rather than a printed model number · 9 answersPanic ButtonPanic Button — no printed model number, just a serial number found inside the battery compartment · 9 answersKey FobKey Fob, which has no separate model number and only a serial number inside the battery compartment · 7 answersSmart Lock Series 2Smart Lock Series 2 (no separate model number — the serial number is inside the interior battery compartment) · 10 answersVideo Doorbell ProVideo Doorbell Pro (no separate model number — the serial number is on the label on the back of the doorbell unit) · 13 answersOutdoor Security Camera Series 2Outdoor Security Camera Series 2 (no separate model number — the serial number is on the label under the mount) · 13 answersWireless Outdoor Security CameraWireless Outdoor Security Camera, 1st generation (no separate model number — the serial number is on the label under the mount) · 13 answersSimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro)Smart Alarm Wireless Indoor Security Camera (no separate model number — the serial number is on the label on the base) · 13 answersSmoke & Carbon Monoxide DetectorSmoke & Carbon Monoxide Detector (no separate model number — the serial number is on the label on the back of the detector) · 9 answers
SimpliSafe · voice control
SimpliSafe Base Station (Gen 3) does not respond to voice control
Open record SimpliSafe · firmwareSimpliSafe Base Station (Gen 3) firmware update is stuck or failed
Open record SimpliSafe · batterySimpliSafe Base Station (Gen 3) has power or battery problems
Open record SimpliSafe · offlineSimpliSafe Base Station (Gen 3) is offline or unavailable
Open record SimpliSafe · notificationsSimpliSafe Base Station (Gen 3) notifications are late, missing or excessive
Open record SimpliSafe · routineSimpliSafe Base Station (Gen 3) routine, schedule or automation is not running
Open record SimpliSafe · shared accessSimpliSafe Base Station (Gen 3) shared users or family members cannot control it
Open record SimpliSafe · wrong readingSimpliSafe Base Station (Gen 3) shows the wrong time, state or sensor reading
Open record SimpliSafe · setupSimpliSafe Base Station (Gen 3) will not complete setup or pairing
Open record SimpliSafe · factory resetSimpliSafe Base Station (Gen 3) will not reset or needs to be reset safely
Open record SimpliSafe · Wi-FiSimpliSafe Base Station (Gen 3) will not stay connected to Wi-Fi
Open record SimpliSafe · voice controlSimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) does not respond to voice control
Open record SimpliSafe · firmwareSimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) firmware update is stuck or failed
Open record SimpliSafe · batterySimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) has power or battery problems
Open record SimpliSafe · offlineSimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) is offline or unavailable
Open record SimpliSafe · motion detectionSimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) misses motion or records too many events
Open record SimpliSafe · notificationsSimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) notifications are late, missing or excessive
Open record SimpliSafe · routineSimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) routine, schedule or automation is not running
Open record SimpliSafe · wrong readingSimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) shows the wrong time, state or sensor reading
Open record SimpliSafe · video blurrySimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) video is blurry, dark, frozen or delayed
Open record SimpliSafe · setupSimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) will not complete setup or pairing
Open record SimpliSafe · factory resetSimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) will not reset or needs to be reset safely
Open record SimpliSafe · Wi-FiSimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) will not stay connected to Wi-Fi
Open record SimpliSafe · routineSimpliSafe Entry Sensor routine, schedule or automation is not running
Open record SimpliSafe · shared accessSimpliSafe Entry Sensor shared users or family members cannot control it
Open record SimpliSafe · factory resetSimpliSafe Entry Sensor will not reset or needs to be reset safely
Open record SimpliSafe · offlineSimpliSafe Extra Siren is offline or unavailable
Open record SimpliSafe · factory resetSimpliSafe Glassbreak Sensor will not reset or needs to be reset safely
Open record SimpliSafe · shared accessSimpliSafe Key Fob shared users or family members cannot control it
Open record SimpliSafe · routineSimpliSafe Outdoor Security Camera Series 2 routine, schedule or automation is not running
Open record SimpliSafe · shared accessSimpliSafe Outdoor Security Camera Series 2 shared users or family members cannot control it
Open record SimpliSafe · factory resetSimpliSafe Outdoor Security Camera Series 2 will not reset or needs to be reset safely
Open record SimpliSafe · Wi-FiSimpliSafe Outdoor Security Camera Series 2 will not stay connected to Wi-Fi
Open record SimpliSafe · wrong readingSimpliSafe Panic Button shows the wrong time, state or sensor reading
Open record SimpliSafe · firmwareSimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob) firmware update is stuck or failed
Open record SimpliSafe · batterySimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob) has power or battery problems
Open record SimpliSafe · offlineSimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob) is offline or unavailable
Open record SimpliSafe · motion detectionSimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob) misses motion or records too many events
Open record SimpliSafe · notificationsSimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob) notifications are late, missing or excessive
Open record SimpliSafe · routineSimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob) routine, schedule or automation is not running
Open record SimpliSafe · shared accessSimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob) shared users or family members cannot control it
Open record SimpliSafe · wrong readingSimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob) shows the wrong time, state or sensor reading
Open record SimpliSafe · setupSimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob) will not complete setup or pairing
Open record SimpliSafe · factory resetSimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob) will not reset or needs to be reset safely
Open record SimpliSafe · voice controlSimpliSafe Smart Lock Series 2 does not respond to voice control
Open record SimpliSafe · firmwareSimpliSafe Smart Lock Series 2 firmware update is stuck or failed
Open record SimpliSafe · batterySimpliSafe Smart Lock Series 2 has power or battery problems
Open record SimpliSafe · offlineSimpliSafe Smart Lock Series 2 is offline or unavailable
Open record SimpliSafe · notificationsSimpliSafe Smart Lock Series 2 notifications are late, missing or excessive
Open record SimpliSafe · routineSimpliSafe Smart Lock Series 2 routine, schedule or automation is not running
Open record SimpliSafe · shared accessSimpliSafe Smart Lock Series 2 shared users or family members cannot control it
Open record SimpliSafe · wrong readingSimpliSafe Smart Lock Series 2 shows the wrong time, state or sensor reading
Open record SimpliSafe · setupSimpliSafe Smart Lock Series 2 will not complete setup or pairing
Open record SimpliSafe · factory resetSimpliSafe Smart Lock Series 2 will not reset or needs to be reset safely
Open record SimpliSafe · batterySimpliSafe Smoke & Carbon Monoxide Detector has power or battery problems
Open record SimpliSafe · factory resetSimpliSafe Smoke & Carbon Monoxide Detector will not reset or needs to be reset safely
Open record SimpliSafe · factory resetSimpliSafe Temperature Sensor will not reset or needs to be reset safely
Open record SimpliSafe · factory resetSimpliSafe Video Doorbell Pro will not reset or needs to be reset safely
Open record SimpliSafe · shared accessSimpliSafe Water Sensor shared users or family members cannot control it
Open record SimpliSafe · factory resetSimpliSafe Wireless Keypad will not reset or needs to be reset safely
Open record SimpliSafe · voice controlSimpliSafe Wireless Outdoor Security Camera does not respond to voice control
Open record SimpliSafe · shared accessSimpliSafe Wireless Outdoor Security Camera shared users or family members cannot control it
Open record SimpliSafe · wrong readingSimpliSafe Wireless Outdoor Security Camera shows the wrong time, state or sensor reading
Open record SimpliSafe · factory resetSimpliSafe Wireless Outdoor Security Camera will not reset or needs to be reset safely
Open record SimpliSafe · Wi-FiSimpliSafe Wireless Outdoor Security Camera will not stay connected to Wi-Fi
Open recordFind your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. SimpliSafe answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| Base Station (Gen 3) | Base Station (Gen 3) (no separate model number — the serial number is on the label on the underside of the Base Station) | 6 researched |
| Wireless Keypad | Wireless Keypad (no separate model number — the serial number is behind the battery cover) | 5 researched |
| Entry Sensor | Entry Sensor (no separate model number — the serial number is inside the sensor's battery compartment) | 5 researched |
| SimpliSafe sensors, Keypad and accessories (Motion, Entry, Glassbreak, Smoke and CO, Water, Temperature, Siren, Panic Button and Key Fob) | Motion Sensor (Gen 2) — no separate model number; check the serial number inside the battery compartment | 5 researched |
| Glassbreak Sensor | Glassbreak Sensor, identified by its serial number inside the battery compartment rather than a separate model number | 4 researched |
| Water Sensor | Water Sensor, which carries a serial number inside the battery compartment instead of a separate model number | 4 researched |
| Temperature Sensor | Temperature Sensor — there is no separate model number, only a serial number inside the battery compartment | 4 researched |
| Extra Siren | Extra Siren, marked with a serial number inside the battery compartment rather than a printed model number | 4 researched |
| Panic Button | Panic Button — no printed model number, just a serial number found inside the battery compartment | 5 researched |
| Key Fob | Key Fob, which has no separate model number and only a serial number inside the battery compartment | 4 researched |
| Smart Lock Series 2 | Smart Lock Series 2 (no separate model number — the serial number is inside the interior battery compartment) | 4 researched |
| Video Doorbell Pro | Video Doorbell Pro (no separate model number — the serial number is on the label on the back of the doorbell unit) | 6 researched |
| Outdoor Security Camera Series 2 | Outdoor Security Camera Series 2 (no separate model number — the serial number is on the label under the mount) | 6 researched |
| Wireless Outdoor Security Camera | Wireless Outdoor Security Camera, 1st generation (no separate model number — the serial number is on the label under the mount) | 5 researched |
| SimpliSafe cameras and video doorbell (Smart Alarm Indoor, Outdoor Series 2, Wireless Outdoor and Video Doorbell Pro) | Smart Alarm Wireless Indoor Security Camera (no separate model number — the serial number is on the label on the base) | 6 researched |
| Smoke & Carbon Monoxide Detector | Smoke & Carbon Monoxide Detector (no separate model number — the serial number is on the label on the back of the detector) | 4 researched |