A factory reset of the SimpliSafe Outdoor Security Camera Series 2 removes it from your account and your Wi-Fi, and since SimpliSafe documents separate reset steps for each camera generation, it is important not to apply those of the first-generation camera or the indoor cameras. Try the simpler fixes first: check the camera's power or battery, restart it, check the Wi-Fi signal and reconnect it from the app. Most offline problems are signal or power. If you are moving house, selling the camera or have changed your router in a way that the app cannot repair, a reset is appropriate. Before you do it, remove the camera from your account in the app, so it is not left registered to you, and note any settings you want to recreate.
The checks in more detail
For the reset, follow SimpliSafe's article for the Series 2: it names the button or sequence and the light pattern that confirms the reset, and the hold time is specific to this model. Do not guess the sequence, because the wrong one can do nothing or put the camera in another mode. Keep the camera powered through the process, and wait for the confirmation pattern, which can take a minute or two. After the reset, set the camera up as new in the app: add a camera, choose the Series 2, and follow the steps to join your Wi-Fi, doing it near the router and then mounting it.
Check the video and motion settings, which return to defaults, and re-add any shared users. If the camera will not reset, will not power or will not join after setup, check the supply and the signal and contact SimpliSafe support with the serial number. If you are selling the camera, confirm that it no longer appears in your account. If the camera was working before and the reset is meant to cure a fault, take two minutes to record what the fault was and when it began, because a reset that does not fix it tells you the fault is in the signal, the power or the camera itself, and the record helps SimpliSafe support.
Photograph the camera's label before you remount it, since the serial number is on the unit and sometimes hard to read once it is on a wall. After the reset, join the camera to Wi-Fi at the router first, then carry it to its position and check the signal indicator before you fix it down. A camera that works on the bench and fails on the wall has a signal problem, not a reset problem, and moving it a few feet or adding a node is the cure. Keep the camera's mounting hardware and note the angle you used, so that the view matches your old motion zones.
Differential
Likely causes of “SimpliSafe Outdoor Security Camera Series 2 will not reset or needs to be reset safely”, and how to tell them apart
- 1
A reset with the wrong sequence
What separates it Nothing changes
How to confirm Use the Series 2 article
- 2
A weak signal mistaken for a fault
What separates it The camera drops out
How to confirm Improve the signal first
- 3
A power problem
What separates it The camera is dead
How to confirm Check the supply or charge
Before you touch a setting
Record this first — changing settings destroys the evidence
- Why you are resetting
- The power state
Try in this order
0 of 3 completedTry power and signal fixes first
ReversibleRestart and reconnect.
Remove it from your account
ReversibleIn the app.
Reset with SimpliSafe's Series 2 steps
ReversibleAnd wait for the pattern.
Model-specific
What is true of this model and not of its siblings
- Series 2
- It has its own reset article.
- Settings
- They return to defaults.
Stop boundary
When this stops being a self-service repair
- !Check power and signal first
- !If it will not reset or join after setup, contact SimpliSafe with the serial number
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Is the reset the same as the first-generation camera's?+
No, follow the Series 2 article.
Will a reset fix offline problems?+
Often signal or power is the cause.
What do I lose?+
The camera's settings.