Smart Lock alerts come through the SimpliSafe app. SimpliSafe's push notification article says System Status notifications cover arming and disarming and a Smart Lock being locked or unlocked, and System Health notifications tell you about low batteries and sensors not responding, which includes the lock. Turn them on in the app: My System, Notification Settings, Push Notifications, and choose System Status and System Health, then Save; allow notifications in the phone settings and stay logged in.
The checks in more detail
Activity and some status notifications are available to users on residential or business monitoring plans. If lock alerts do not arrive, check the lock is online, the Base Station is online and that System Status is on. The Base Station also announces Smart Lock Not Responding if the lock cannot be reached. A low lock battery triggers a System Health message. If you get too many alerts, choose which categories to keep. Duress PIN entries from the PIN Pad trigger an emergency response, so tell users not to enter it casually.
Update the app and phone. If an alert looks wrong, check the timeline for the event and time. Test with a real lock and unlock and watch the alert arrive. If one phone gets alerts and another does not, the fault is that phone. Add a second person to alerts. Lock and unlock alerts are useful for children arriving home, so enable them for that and turn off other status alerts that do not matter to you.
Lock events also appear on the timeline, so if an alert did not arrive but the timeline shows the event, the problem is the phone's notification settings, not the lock. A child who arrives home and unlocks with a PIN generates an event you can be told about, so pick the alerts that answer questions you actually have, such as whether the door was locked after the last person left. Ask each person who uses the door to trigger one alert so you can confirm both the lock and the phone are reporting properly.
Differential
Likely causes of “SimpliSafe Smart Lock Series 2 notifications are late, missing or excessive”, and how to tell them apart
- 1
System Status off
What separates it You get no lock alerts because System Status notifications are switched off
How to confirm Enable System Status notifications in the app, which cover locking and unlocking events
- 2
An offline lock
What separates it No events show because the lock is offline and cannot report to the Base Station
How to confirm Fix the lock's connection by checking its batteries and its range from the Base Station
- 3
Logged out
What separates it No alerts arrive because you are logged out of the SimpliSafe app on the phone
How to confirm Log in to the app again, and stay logged in so that alerts can reach the phone
- 4
Phone restrictions
What separates it Alerts arrive silently because the phone settings restrict notifications from the app
How to confirm Allow notifications for the SimpliSafe app in the phone settings, including sound and banners
- 5
A dead battery
What separates it Events are missing because a battery in the lock or the PIN Pad has died
How to confirm Replace the batteries in the lock and the PIN Pad, then check that events appear again
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which alert is missing or arriving late
- The notification toggles set in the app
- Whether the lock shows online in the app
Try in this order
0 of 7 completedEnable System Status and Health
ReversibleEnable System Status and System Health notifications in the app, which cover lock events and batteries.
Allow notifications
ReversibleAllow notifications on the phone for the app, so that alerts are shown when they arrive.
Stay logged in
ReversibleStay logged in to the app, because a logged out phone does not receive any alerts.
Check the lock and Base Station online
ReversibleCheck that the lock and the Base Station are both online, since an offline device cannot report.
Replace weak batteries
ReversibleReplace weak batteries in the lock and the PIN Pad, because a dying battery can stop events.
Adjust categories
ReversibleAdjust the categories to reduce extra alerts, choosing only the types that you want to see.
Contact SimpliSafe
ReversibleContact SimpliSafe if none arrive, and tell them the lock model and which alerts are missing.
Model-specific
What is true of this model and not of its siblings
- Status
- Lock and unlock events.
- Health
- Batteries and connection.
Stop boundary
When this stops being a self-service repair
- !If alerts never arrive, contact SimpliSafe support and tell them which alerts are missing
- !If the lock is offline, fix that first
- !If you get too many alerts, adjust the notification categories to reduce them
Evidence ledger
Sources behind this answer
Notification types and setup.
Range, interference, battery and update steps.
Lock and PIN Pad batteries.
Trouble Signal and light.
The company and its products.
Exact questions
Common questions
Do I get lock and unlock alerts?+
Yes, System Status notifications cover a Smart Lock being locked or unlocked, when they are switched on.
Do I get low battery alerts?+
Yes, System Health notifications cover low batteries and connection problems, when they are switched on.
What if the lock is offline?+
If the lock is offline, it cannot report anything, so no alerts arrive until it reconnects.
Does the Base Station announce problems?+
Yes, the Base Station announces problems aloud, so listen for a message about the lock.
Can I limit alerts?+
Yes, you can limit alerts by switching off the categories that you do not need.