SimpliSafe Wireless Outdoor Security Camera will not reset or needs to be reset safely

The checks in more detail

Remove it from the base of its mount, wait a minute and put it back. Check your Wi-Fi: this camera needs a steady upload speed, and SimpliSafe publishes a minimum, so a router that is far away or crowded will make it drop. If the camera is simply offline, move the router closer or add a mesh node, before you reset anything. If you do need a reset, for example because you are selling the camera, giving it away or the app cannot find it after a router change, plan the steps.

First remove it from your account in the SimpliSafe app, in the camera's settings, so that it is not left registered to you. Then perform the reset using the exact button sequence in SimpliSafe's article for this generation of camera; the sequence differs from the Series 2 and from the indoor cameras, so do not guess, and follow the version for the first-generation outdoor camera. Wait for the light pattern that SimpliSafe says marks a successful reset, which usually takes a minute or two. After the reset the camera is blank and must be set up as new.

Open the app, add a camera, choose the wireless outdoor camera and follow the steps, joining the camera to your 2.4 GHz Wi-Fi network, since many cameras cannot join 5 GHz only networks. Do the setup near the router and then place the camera. Check the video settings afterwards, as a reset returns them to defaults. If the camera will not reset, will not charge or will not join after setup, contact SimpliSafe support with the camera's serial number, found on the back or in the app. Keep the battery charged.