Direct answer
Caption timing can be wrong in one program, one app, an external source or after an audio-delay change. Compare the same title on another device before resetting the TV.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleCheck whether captions are app-provided, broadcast, or generated by the TV and note the audio language.
Run the smallest isolation test
ReversibleReplay another episode and compare the same scene on a phone/browser; reset caption style only if every title fails on this TV.
Correct only the proven cause
ReversibleUpdate/restart the affected app or correct the source device’s audio delay; report title-specific timing to the provider.
Verify before changing anything else
ReversibleConfirm two unrelated titles remain synchronized after seeking and resuming.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Check whether captions are app-provided, broadcast, or generated by the TV and note the audio language.
What is the safest isolation test?+
Replay another episode and compare the same scene on a phone/browser; reset caption style only if every title fails on this TV.
When should I stop troubleshooting?+
Do not factory-reset a TV for captions that are wrong on one title across multiple devices.
Answer for the exact device and software version shown above.