Direct answer
Verify power, mode, setpoint, recent demand, filter and displayed error before assuming a compressor or element failure.
What this covers
- Residential heat-pump/hybrid electric water heaters
- The exact condition described in the title
- Customer-accessible checks before internal repair or reset
What it does not cover
- ×A different brand, model family or similar-looking code
- ×Internal live-electrical, gas, refrigerant or sealed-system testing
- ×A guarantee that a named component has failed without isolation
Capture the exact state
ReversibleRecord display, mode, tank temperature, recent demand, breaker and fan/compressor sound.
Separate the likely fault domains
ReversibleCheck the approved filter and airflow clearance and compare recovery by documented mode.
Correct only the proven, accessible condition
ReversibleClean the filter and correct mode/schedule; use service for persistent codes, elements or refrigerant work.
Verify once before going farther
ReversibleAllow the documented recovery period and confirm safe fixture temperature.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I record first for “Heat-pump water heater has no hot water”?+
Record display, mode, tank temperature, recent demand, breaker and fan/compressor sound.
Does the symptom or code prove a part has failed?+
No. Check the approved filter and airflow clearance and compare recovery by documented mode.
When should I stop troubleshooting?+
Stop for scalding, leakage, repeated breaker trip, burnt odor or water near electrical parts.
Answer for the exact device and software version shown above.