The Fitbit Luxe is a slim fitness band with no GPS of its own, so a workout that goes missing on it is usually either a sync matter or the result of the band's lack of built-in GPS, and the answer depends on the activity. For a run or a ride with a route, the Luxe borrows GPS from your phone through Connected GPS, so the phone has to be nearby, with Bluetooth and location on and the Fitbit app allowed to run in the background;
The checks in more detail
if it is not connected, the Luxe records time, steps and heart rate but no map, and the entry may look incomplete. Check Exercise on the band for connected GPS status before starting, and carry the phone. For indoor sessions such as a treadmill, the band uses motion and heart rate. Next look at sync. Open the Fitbit app and pull down on Today. The Luxe syncs through Bluetooth, and an app that has been closed by the system or a phone with strict battery settings will not receive the data.
Allow the app to run in the background, make sure the phone's Bluetooth is on and keep the band close. Use Sync now in the device settings. If the band shows the exercise in its history but the app does not, a sync will fix it. If neither shows it, the session was not recorded: the Luxe's automatic recognition needs about fifteen minutes of consistent movement and misses short or mixed sessions, so start workouts from the Exercise screen when it matters. The band must also be worn properly.
A loose band reads heart rate badly and may mark pieces of the session missing, so wear it a finger's width above the wrist bone and snug. A low battery can end a session early, and a restart during a workout may lose it. Check the Exercise log's date filters and the account. Update the band and the app, restart the band and the phone, and if the problem persists, remove the Luxe in the app and set it up again after a sync; your data stays in the account. Note the date and activity if you contact Fitbit.
Differential
Likely causes of “Fitbit Luxe workout or activity was not recorded correctly”, and how to tell them apart
- 1
Connected GPS not available
What separates it A run has no map
How to confirm Carry the phone with Bluetooth and location on
- 2
The workout did not sync
What separates it The band shows it but the app does not
How to confirm Pull down to sync and allow background use
- 3
The session was never started
What separates it The band has no record
How to confirm Start from the Exercise screen
- 4
A loose fit
What separates it Heart rate gaps
How to confirm Wear it snugly above the wrist bone
- 5
Filters or the wrong account
What separates it The log looks empty
How to confirm Check the date range and account
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the phone was with you
- The exercise type
- Whether the band shows the session
- The battery level
Try in this order
0 of 6 completedCarry the phone for outdoor workouts
ReversibleFor Connected GPS.
Sync the app
ReversibleBluetooth and background use.
Start from the Exercise screen
ReversibleFor important sessions.
Wear the band snugly
ReversibleAbove the wrist bone.
Update and restart
ReversibleBand, app and phone.
Set up again
ReversibleIf it persists.
Model-specific
What is true of this model and not of its siblings
- No built-in GPS
- The Luxe borrows the phone's GPS.
- Fit
- A loose band loses heart rate.
Stop boundary
When this stops being a self-service repair
- !If workouts keep vanishing after re-setup, contact Fitbit with the serial number
- !Update the band and app first
- !Note the date and activity
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Does the Luxe have GPS?+
No, it uses the phone's GPS.
Why is my run missing a map?+
The phone was not connected.
Does auto recognition catch short workouts?+
No.
Will setting up again erase data?+
No.