A Garmin epix Pro (Gen 2) workout that is missing from Garmin Connect, or a recorded activity that does not appear in the history, has a short list of causes, and almost all of them are about the sync rather than a lost recording. The epix Pro is a premium AMOLED multisport watch with full maps, multi-band GPS and a built-in flashlight, and it has no cellular, so it syncs to your phone over Bluetooth, to a computer by cable and to Wi-Fi where set up.
The checks in more detail
The workout is saved on the watch first and uploaded to Garmin Connect when it syncs. Start on the watch. Open the activity history on the watch, usually through the menu, History or Activities, and check that the workout is listed. If it is, the recording is safe and the sync is the problem. If it is not, the workout may not have been saved: when you finish an activity on a Garmin, you must choose Save, and Discard deletes it, so check that Save was chosen. A very short activity may also be discarded automatically.
If the watch ran out of battery during the workout, the recording may be lost or partly saved. If the workout is on the watch, force a sync. Open the Garmin Connect app, pull down to refresh or choose the watch and sync, with Bluetooth on and the watch nearby. Make sure the app is up to date and is not restricted in the background. Look in the app under More, Activities, All Activities, rather than only on the dashboard, since a workout may be listed by date and not shown on the home screen.
Check the time zone and the date on the watch, since a wrong date puts the activity on the wrong day. If the phone sync fails, connect the watch to a computer with the cable, open Garmin Express and sync, or copy the FIT file from the watch's Activity folder. Check that the watch's storage is not full. If a third-party service such as Strava is missing the workout, check the connection in the app. Contact Garmin with the model and serial number if the activity is gone.
Differential
Likely causes of “Garmin epix Pro (Gen 2) workout or activity was not recorded correctly”, and how to tell them apart
- 1
The workout was not saved
What separates it It is missing from the watch's history
How to confirm Always choose Save at the end
- 2
A pending sync
What separates it The workout is on the watch but not in the app
How to confirm Force a sync in Garmin Connect
- 3
A restricted app or Bluetooth link
What separates it The sync never completes
How to confirm Allow background activity and reconnect
- 4
A wrong date or time zone
What separates it The activity shows on another day
How to confirm Set the watch time correctly
- 5
A full watch or a corrupt file
What separates it The sync stalls
How to confirm Sync with Garmin Express and check storage
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the workout is on the watch
- Whether Save was chosen
- When it last synced
- The date and time zone on the watch
Try in this order
0 of 6 completedCheck the watch history
ReversibleIs it saved?
Force a sync
ReversibleIn Garmin Connect.
Look in All Activities
ReversibleNot just the dashboard.
Check the date and time zone
ReversibleOn the watch.
Sync with Garmin Express
ReversibleBy cable.
Contact Garmin
ReversibleIf it is gone.
Model-specific
What is true of this model and not of its siblings
- Saved first
- The watch stores the workout before syncing.
- Save or Discard
- Discard deletes it.
- Sync paths
- Bluetooth, Wi-Fi or cable.
- All Activities
- It lists everything, by date.
- The date
- A wrong date hides the workout.
- Garmin help
- Quote the model and serial number.
Stop boundary
When this stops being a self-service repair
- !Do not factory reset the watch before the workout is synced
- !Do not delete the FIT file
- !Contact Garmin if the file is corrupt
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Where is my Garmin workout?+
Check the watch history, then sync.
Did I lose it if I pressed Discard?+
Yes, Discard deletes it.
Can a dead battery lose it?+
Yes, it may be lost or partial.
How do I sync by cable?+
With Garmin Express.
Does the date matter?+
A wrong date shifts the activity.