Direct answer
ARC carries TV audio over a labeled HDMI return channel; eARC adds higher bandwidth and newer control/format behavior. Both devices, their selected ports, settings and cable path determine the result; eARC can often fall back to ARC.
What this covers
- A TV sending audio to a soundbar or receiver through HDMI
- The exact condition described in the direct answer
- Customer-accessible observations and controls
What it does not cover
- ×A different model, region or software interface that contradicts the cited source
- ×A displayed code with a separate manufacturer meaning
- ×Live electrical, gas, sealed-system or battery-cell repair
Establish the exact starting state
ReversibleLocate the single labeled ARC/eARC port on each device.
Separate the fault or decision boundary
ReversibleTest PCM stereo, then Dolby/DTS formats supported by both devices and apps/sources.
Apply the narrowest correction
ReversibleEnable HDMI control and ARC/eARC, choose receiver/external speakers and use passthrough only when the downstream device supports the format.
Verify before escalating
ReversibleTest a TV app and external source while confirming volume/power control.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What is the short answer to “eARC vs ARC: what has to match for sound to work”?+
ARC carries TV audio over a labeled HDMI return channel; eARC adds higher bandwidth and newer control/format behavior. Both devices, their selected ports, settings and cable path determine the result; eARC can often fall back to ARC.
What should I check before changing anything?+
Locate the single labeled ARC/eARC port on each device.
How do I know the action worked?+
Test a TV app and external source while confirming volume/power control.
When should I stop?+
Feature names and supported audio codecs vary; never infer them from an HDMI logo alone.
Answer for the exact device and software version shown above.