Status directory
Service status triage: the official service state before local troubleshooting.
The provider’s own status page is the authority on whether a service is down. When it shows no interruption, continue with local triage. Choose a service below to open its official status page, then use the checks listed there to tell a provider outage from a problem on your own device or network.
Are iCloud, Apple Music or Apple services down?
Use Apple’s official System Status page for the current state of the specific service. If it shows no event, test a second Apple service, another device and another network before signing out of the Apple Account.
Open record Microsoft 365 · StatusIs Microsoft 365 down or is the problem local?
Check Microsoft’s public service-health status and, for work or school accounts, the Microsoft 365 admin center’s Health › Service health page. If no incident is shown, compare web and desktop apps before repairing Office or changing the account.
Open record Netflix · Service-status triageIs Netflix down—or is the problem local?
Use Netflix’s official service-status page for the current state. If no interruption is shown, isolate the app, device and home network without resetting everything.
Open record Spotify · StatusIs Spotify down or is the app failing locally?
Check Spotify’s official status channel and support site, then compare the web player with the installed app and another network. If only one device fails, restart and update it before signing out or reinstalling Spotify.
Open record YouTube · StatusIs YouTube down or is playback failing locally?
Check YouTube’s official Help and known-issues channels, then test the same video in a browser and a second network. If only one TV app fails, restart and update that app/device before clearing data or signing out.
Open recordIs the service down, or is it just you?
When Netflix, Spotify, YouTube, iCloud or Microsoft 365 will not load, the quickest way to separate a provider outage from a local problem is to check the provider's own status page and then test a second device on the same network. If the status page shows an incident and other devices fail too, wait; resetting your router or reinstalling the app will not help. If the status page is clear and only one device or one app fails, the fault is local, and the pages for that device or app take over.
Other signs help. A message that mentions the service's servers, a problem that began at the same time for several people in the household and a status page that lists a degraded component all point away from your equipment. A message about your network, a device that cannot reach any site and a router that shows no internet point towards your own connection. Third-party outage trackers can show a spike in reports, but the provider's status page is the authority, and a quiet page does not always prove nothing is wrong for the first few minutes of an outage.
Should I reset my router when a streaming service is down?
No. If the provider has an outage, a reset changes nothing. Check the provider's status page and test another device first.
What if the status page shows no problem but the app still fails?
Test another device and another network. If only one device fails, restart it and update the app, then follow the steps for that app.