Check Spotify’s official status channel and support site, then compare the web player with the installed app and another network. If only one device fails, restart and update it before signing out or reinstalling Spotify. If Spotify plays in the web player but not in the app, the app or the device is at fault rather than the service.
What this covers
- Spotify playback, login or library-loading trouble
What it does not cover
- ×One unavailable song or a playlist problem
Try in this order
0 of 4 completedCheck Spotify’s official status channel
ReversibleReview the latest official status notice and its timestamp rather than relying on a cached search snippet.
Compare the web player and app
ReversibleIf one works, the problem is more likely local to the failing app or device.
Test another network
ReversibleTry Wi-Fi and cellular or another trusted network to isolate local filtering and provider trouble.
Restart, update, then reinstall
Signs you outRestart and update first. Reinstall only after confirming credentials and accepting that offline downloads may be removed.
Evidence ledger
Sources behind this answer
Exact questions
Common questions about “Is Spotify down or is the app failing locally?”
Where can I check whether Spotify is down?+
Spotify posts outage notices on its official status account and support channels. Check there first, since a confirmed outage cannot be fixed on your side.
How do I tell if the problem is my device or the service?+
Try playing on another device or on the web player. If it works elsewhere, the fault is your device, app or cache; if it fails everywhere and Spotify reports an incident, wait for the fix.
What should I do while Spotify is down?+
Play downloaded music if you have any saved for offline use, or use another player until Spotify reports the fix. Avoid uninstalling the app, and once the service is back, restart the app and sign in again if it still does not load.
Why does Spotify say offline even though my internet works?+
Spotify may be in offline mode, or its servers may be having a problem. Turn offline mode off in the settings, restart the app and check your connection. If the app still shows offline while other apps work, wait for any reported outage to be resolved.
Where do I check Spotify's status?+
Spotify posts status updates on its official support and social channels.
What if the web player works?+
Then the desktop or mobile app may be the problem. Update it, clear the cache or reinstall.
Can my network block Spotify?+
Yes. Firewalls, VPNs or DNS filters can block it. Try another network to test.