Force-quit only the affected app, reopen it, restart Apple TV, then update the app and tvOS. Delete or reset the app last because local app data and sign-in state may be removed. Holding the Back and TV buttons together for several seconds restarts the Apple TV when the screen is frozen.
What this covers
- Apps on Apple TV HD or Apple TV 4K when the system interface still responds
What it does not cover
- ×A device frozen before the Home screen or during startup
Try in this order
0 of 4 completedForce-quit the affected app
ReversiblePress the TV button twice, move to the app, and swipe or select upward to close it, then reopen it from Home.
Restart Apple TV
ReversibleOpen Settings › System › Restart and wait for the Home screen to return.
Update the app and tvOS
ReversibleInstall available App Store updates, then open Settings › System › Software Updates › Update Software.
Delete or reset the app last
Signs you outOnly with account credentials available, delete and reinstall the app or use its documented Reset option.
Evidence ledger
Sources behind this answer
Exact questions
Common questions about “An Apple TV app is frozen or will not open”
How do I force-quit an Apple TV app?+
Double-click the TV button to see open apps, then swipe up on the app card.
Should I delete the app?+
Do it last, since it removes app data. Sign in details will be needed again.
Does an update help?+
Update the app and tvOS. Many freezes are fixed in updates.
Should I force-close the app?+
Yes. Double-press the TV button to show the app switcher and swipe up on the frozen app, then reopen it.
Would deleting the app help?+
Deleting and reinstalling clears corrupted data. Sign in again afterwards, and make sure you know your account details first.
Should I restart the Apple TV?+
A restart from the settings menu clears many temporary faults. If it will not respond, unplug it for a few seconds.
What if the app freezes on the same screen each time?+
A repeatable freeze suggests a fault in the app or account. Update the app, sign out and back in and, if it still freezes, contact the app's support.
Could the Apple TV be low on storage?+
Apple TV models with small storage can struggle when many apps are installed. Remove apps you do not use, and restart, since a device that is short on space or memory may freeze apps more often.