Raise volume and select the intended output, reseat HDMI, restart the television and Apple TV, then connect Apple TV directly to the TV. Change Audio Format only after the hardware path is isolated. Check that the TV's own speakers or the soundbar are set as the output, since the Apple TV can be sending sound to a device that is off.
What this covers
- Apple TV 4K or HD with picture but missing, intermittent or incompatible audio
What it does not cover
- ×AirPods or Bluetooth headphones that fail to pair
Try in this order
0 of 4 completedCheck volume and audio output
ReversibleMake sure the television or receiver is not muted, then select the intended output under Settings › Video and Audio › Audio Output.
Reseat HDMI and restart
ReversibleReconnect both HDMI ends, then restart the TV, receiver if used, and Apple TV.
Connect Apple TV directly to the TV
ReversibleBypass the receiver, switch or soundbar. If sound returns, the intermediate audio path is the compatibility boundary.
Test a compatible audio format
ReversibleOpen Settings › Video and Audio › Audio Format and test Change Format only after noting the original setting.
Evidence ledger
Sources behind this answer
Exact questions
Common questions about “Apple TV has picture but no sound”
Where do I pick the audio output?+
In Settings, Video and Audio, Audio Output, or the Control Center. Pick the speaker or soundbar you use.
Can the TV be muted?+
Check the TV volume and mute state, and any external speaker or soundbar volume.
What about surround formats?+
Set the audio format to Auto or Stereo to test if a surround format is unsupported.
Is the audio output set correctly?+
Check the audio format and output in the settings. If it is set to a device that is off, such as a soundbar or Bluetooth speaker, you will hear nothing.
Could the TV or receiver be muted?+
Yes. Check the volume on the TV and any receiver, and make sure the HDMI input is not muted.
What audio format should I choose?+
If unsure, choose the automatic setting or stereo. Surround formats can fail on equipment that does not support them.
Could a connected soundbar cause silence?+
Yes. If the Apple TV sends audio to a soundbar over HDMI, a wrong input or a disabled HDMI control on either device can leave everything silent. Check the soundbar input and the TV's audio settings.