Direct answer
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. For gas surface-burner ignition, first after cooling, clean/dry approved parts and seat the cap before one test.
What this covers
- gas surface-burner ignition with this exact failure state
- Diagnosis across wet/dirty cap and ports versus electrode, gas supply and switch
- Customer-accessible observation, settings and external components
What it does not cover
- ×A displayed manufacturer error code with a different documented meaning
- ×Live electrical, sealed-system, internal battery-cell or gas repair
- ×A claim that every model exposes identical controls
Capture the exact failure state
ReversibleRecord whether the feature is absent, disabled, powered but unresponsive, or showing a message. Expected behavior: spark and light promptly with a correctly seated clean burner.
Isolate the component boundary
ReversibleAfter cooling, clean/dry approved parts and seat the cap before one test. Test the simplest supported configuration with unrelated accessories and optional services removed. Boundary to separate: wet/dirty cap and ports versus electrode, gas supply and switch.
Correct only the proven cause
ReversibleCorrect cap/port condition or use qualified gas service. Restore only the failed prerequisite or path; do not change working layers.
Verify and stop safely
ReversibleRepeat from a cold start and complete one normal use. For a strong gas odor, do not operate switches — leave the building and call the gas utility or 911 from outside; turn off the gas and ventilate for repeated clicking without flame.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check first when gas surface-burner ignition has this problem?+
After cooling, clean/dry approved parts and seat the cap before one test.
Why not factory-reset immediately?+
The useful boundary is wet/dirty cap and ports versus electrode, gas supply and switch. A reset can erase state without proving which side failed.
When should I stop troubleshooting?+
for a strong gas odor, do not operate switches — leave the building and call the gas utility or 911 from outside; turn off the gas and ventilate for repeated clicking without flame.
Answer for the exact device and software version shown above.