The Samsung WF50BG8300 connects through the SmartThings app and supports Wi-Fi 2.4 GHz only, so a phone or router that offers only 5 GHz will not pair. Samsung's steps: turn on your phone's wireless connection and pick an access point, install SmartThings, log in with a Samsung account, then either accept the A new device is found prompt or add the washer manually from Device Type. When a remote start is waiting the Smart Control indicator blinks and the door locks by design.
Differential
Likely causes of “Samsung front-load or top-load washer will not connect to Wi-Fi or the manufacturer's app”, and how to tell them apart
- 1
A 5 GHz-only router or a phone on a 5 GHz network
What separates it SmartThings finds no washer or fails at the connection step
How to confirm Check the router for a 2.4 GHz network; the manual says the washer supports Wi-Fi 2.4 GHz
- 2
The washer not yet added to SmartThings
What separates it No new device found message appears on the phone
How to confirm Select + in SmartThings and choose the washer, or use Device Type > Specific Device Model to add it manually
- 3
A Samsung account not logged in
What separates it SmartThings opens but cannot add the appliance to your account
How to confirm Log in with your Samsung account first; no separate account app is needed
- 4
Smart Control is waiting so the door is locked
What separates it The Smart Control indicator blinks and the door will not open
How to confirm Cancel the remote command in the app or press Start/Pause to stop
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the Wi-Fi icon on the washer display is lit
- The router band (2.4 GHz or 5 GHz) and whether the phone is on the same network
- The step where SmartThings fails and any message shown
Try in this order
0 of 6 completedPut the phone on 2.4 GHz Wi-Fi
ReversibleIn your phone's settings turn on the wireless connection and choose the access point. The WF50BG8300 supports 2.4 GHz only.
Install SmartThings and log in
ReversibleDownload SmartThings from Google Play, the Apple App Store or Samsung Galaxy Apps and sign in with your Samsung account.
Add the washer
ReversibleOpen SmartThings. If A new device is found appears, select Add. If not, select + and choose the washer; otherwise use Device Type > Specific Device Model.
Confirm the connection
ReversibleWhen registration completes the washer appears in the app and the Wi-Fi icon shows on the washer display.
Do a network reset before you sell or move
ReversibleSamsung recommends wiping the washer and doing a network reset when you move out, and at every change of resident in a rental, then removing it from your SmartThings account. This disconnects the washer from your Wi-Fi and account, so pair it again if you keep it.
Use Smart Care for codes
ReversibleInstall the Samsung Laundry app, press Smart Care on the washer and hold the phone camera near the display; the app reads the information code and gives solutions.
Model-specific
What is true of this model and not of its siblings
- Specification sheet (WF50BG83**A*)
- 5.0 cu ft drum, 1200 rpm spin, 216 lb (98 kg), 120 V. Rated power: 900 W heating, 200 W washing, 550 W spinning, 80 W draining. Water pressure must be 20 to 116 psi (137 to 800 kPa).
- Wi-Fi
- Wi-Fi 2.4 GHz only. Registration through SmartThings with a Samsung account; a Wi-Fi icon shows the connection.
- Smart Care
- Press Smart Care on the washer, run the Samsung Laundry app and hold the phone camera near the display to read the information code.
- Tools and supplies
- Your smartphone with the SmartThings and Samsung Laundry apps, your router's settings page and a flashlight to read the washer display.
- Other models this page answers
- These steps also fit models WF50A8600, WF42H5000, WF45K6500, WV60M9900, WV55M9600, WA55A7300, WA54R7200, WA52A5500, WA50R5200, WA50T5300, WA45T3200, WA40A3005, WF45B6300, WF45T6000, WF45R6100.
Stop boundary
When this stops being a self-service repair
- !If you are giving the washer away or selling it, do a network reset and remove it from your SmartThings account
- !If the washer will not power on at all, use the no-power steps rather than Wi-Fi troubleshooting
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. The chapter names are the manual's own: Installation requirements, Operations (SmartThings), Maintenance and Troubleshooting. Other Samsung washers differ in filter intervals and code lists, so use the label on your own door frame to confirm the model.
Exact questions
Common questions
Does the WF50BG8300 use 5 GHz Wi-Fi?+
No. The manual says it supports Wi-Fi 2.4 GHz.
What if the washer is not listed?+
Select Device Type > Specific Device Model and add the washer manually.
Why is my door locked and Smart Control blinking?+
A remote command is waiting; the door locks until the cycle runs.
How do I protect my data when I move?+
Do a network reset and remove the washer from SmartThings before you leave it behind.
What if the Smart Care app cannot read the code?+
Enter the code manually in the app; reflections from the display can stop the camera reading it.
What does Smart Control do?+
When the washer is started from the app, the Smart Control indicator blinks and the front door locks while the washer waits for remote commands.
Can I download extra cycles?+
Yes. You can choose more cycles on the SmartThings app; select DOWNLOADED on the phone, press Power, turn the Cycle Selector to DOWNLOADED and press and hold Start/Pause.
What phones does Smart Care work best with?+
Samsung says Smart Care has been optimized for Galaxy and iPhone mobile devices on applicable models, and needs a phone with a camera.
Does moving in change access?+
If you are moving in, the easiest way to remove the previous user's access is to add the washer to SmartThings yourself; otherwise do a network reset.