Whirlpool WTW7120 top-load washer troubleshooting

Published specification

What is true of this model and changes how you fix it

• Hardware — Whirlpool product page
  5.3 cu ft, Load & Go dispenser, Adaptive Wash with Active Bloom, smart/app-connected, EasyView glass lid — fixed (non-removable) agitator, unlike the WTW8127.
• Type — TOP-LOAD with REMOVABLE agitator
  TOP-LOAD washer with Whirlpool's removable 2-in-1 agitator (out for an impeller-style deep-water/bulky wash). Check whether the agitator is in or out when diagnosing tangling or capacity complaints.
• HE behavior & Deep Water
  Low-water HE sensing is normal; use Deep Water Wash for more water on bulky or soiled loads rather than assuming an underfill.
• Fault codes & lid lock
  F#E# codes; lid must lock before spin, so a 'won't spin' is usually balance or the lid-lock; Sud/Sd is excess/non-HE detergent.
• Where the WTW7120 sits
  The WTW7120 is a 5.3 cubic foot Whirlpool smart top-load washer with a Load & Go dispenser, Adaptive Wash with Active Bloom and an EasyView glass lid. It is app-connected.
• Why top-loaders shake
  A top-loader spins fast, and weight concentrated on one side, such as one heavy item, pulls the basket off center. The washer has balance detection that slows or repeats the spin, but the tub can still bang against the cabinet if the washer is unlevel or the load is lopsided.
• Shaking complaints on the WTW7120
  Banging on spin, walking across the floor, a tub that hits the cabinet and a washer that stops with an unbalanced message are the common complaints. Most come from a single heavy item, an overloaded drum or a floor that is not rigid.
• F codes and the lid lock
  F#E# codes; the lid must lock before spin, so a washer that will not spin is usually a balance or lid-lock matter. Sud or Sd means excess suds.
• More water when you want it
  Low-water high-efficiency sensing is normal. Use Deep Water Wash for bulky or soiled loads rather than assuming the tub is underfilled.
• Finding WTW7120 on the label
  The label is under the lid or on the back panel and shows WTW7120 with the serial number.
• Why a big drum shakes more
  A 5.3 cubic foot drum carries more laundry, so a single heavy item has more leverage on the tub. Mixing sizes and avoiding a lone comforter helps, and a firm floor and a level stand matter more than on a small washer.
• Smart features and shaking
  The app can show cycle progress and alerts but cannot level the washer. If the app reports a long cycle with repeated spin attempts, the washer is trying to balance, and rearranging the load is the fix.

Where these figures were read. whirlpool.com/laundry/washers/he-top-load-washer/p.5.3-cu.-ft.-smart-top-load-washer.wtw7120hw.html (Whirlpool WTW7120HW product page)

Manufacturer support for this product line. Whirlpool Product Help — Product Help. Official Whirlpool product help; this key exists so top-load washers cite Whirlpool's top-load articles rather than its front-load ones.

Also read for this model. Whirlpool Support — Whirlpool washer support.