Manufacturer and model directory

Whirlpool washer model troubleshooting

Whirlpool washer troubleshooting covers 8 model families: WFW9620 front-load washer, WFW8620 front-load washer, WFW5605 front-load washer, WFC8090 all-in-one washer/dryer, WTW8127 top-load washer, WTW7120 top-load washer and 2 more. Choose the complete Whirlpool model family before opening a fix, and read the model number off your label first.

Exact modelObserved symptomFirst safe testVerificationStop condition

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20 complete records in this directory

Reviewed records

20 exact answers

Diagnose the exact device problem
Whirlpool · cycle too long

Whirlpool WFC8090 all-in-one washer/dryer cycle takes too long or keeps adding time

Open record
Whirlpool · not draining

Whirlpool WFW5605 front-load washer will not drain or stops with water inside

Open record
Whirlpool · cycle too long

Whirlpool WFW9620 front-load washer cycle takes too long or keeps adding time

Open record
Whirlpool · detergent not dispensing

Whirlpool WFW9620 front-load washer does not dispense detergent, bleach or softener correctly

Open record
Whirlpool · door locked

Whirlpool WFW9620 front-load washer door or lid will not unlock

Open record
Whirlpool · no power

Whirlpool WFW9620 front-load washer has no power or a blank control panel

Open record
Whirlpool · leaking

Whirlpool WFW9620 front-load washer is leaking water

Open record
Whirlpool · grinding

Whirlpool WFW9620 front-load washer makes grinding, squealing, clicking or banging noises

Open record
Whirlpool · shaking

Whirlpool WFW9620 front-load washer shakes, walks or bangs during spin

Open record
Whirlpool · SUD

Whirlpool WFW9620 front-load washer shows excessive suds, SUD or Sd behavior

Open record
Whirlpool · odor

Whirlpool WFW9620 front-load washer smells musty, sour or like mildew

Open record
Whirlpool · water level low

Whirlpool WFW9620 front-load washer uses very little water or the water level looks wrong

Open record
Whirlpool · Wi-Fi

Whirlpool WFW9620 front-load washer will not connect to Wi-Fi or the manufacturer's app

Open record
Whirlpool · not draining

Whirlpool WFW9620 front-load washer will not drain or stops with water inside

Open record
Whirlpool · not filling

Whirlpool WFW9620 front-load washer will not fill with water or fills too slowly

Open record
Whirlpool · not spinning

Whirlpool WFW9620 front-load washer will not spin or leaves clothes soaking wet

Open record
Whirlpool · grinding

Whirlpool WTW5057 top-load washer makes grinding, squealing, clicking or banging noises

Open record
Whirlpool · door locked

Whirlpool WTW6157 top-load washer door or lid will not unlock

Open record
Whirlpool · shaking

Whirlpool WTW7120 top-load washer shakes, walks or bangs during spin

Open record
Whirlpool · odor

Whirlpool WTW8127 top-load washer smells musty, sour or like mildew

Open record

Product lines

How the 8 Whirlpool families here actually differ

Each group below is diagnosed differently, so settle which one yours is before following a fix.

Whirlpool front-load washer; F/E status codes vary, so confirm the complete model number.

  • WFW9620 front-load washer WFW9620H*; also WFW6720 front-load washer (WFW6720R*); WFW6605 front-load washer (WFW6605M*); WFW5090 compact front-load washer (WFW5090J*); WTW6120 top-load washer (WTW6120H*); WTW5010 top-load washer (WTW5010L*); WTW4855 top-load washer (WTW4855H*); WTW4816 top-load washer (WTW4816F*)
  • WFW8620 front-load washer WFW8620H*
  • WFW5605 front-load washer WFW5605M*

All-in-one ventless washer/dryer; identify wash versus dry stage.

Whirlpool top-load washer; status codes vary, so confirm the complete model number.

Find your model

Model numbers covered, and where each one's answers are

Match the identifier on your appliance or device label to a row below. Whirlpool answers here cover these model numbers.

FamilyModel numbersPublished specs
WFW9620 front-load washerWFW9620H*; also WFW6720 front-load washer (WFW6720R*); WFW6605 front-load washer (WFW6605M*); WFW5090 compact front-load washer (WFW5090J*); WTW6120 top-load washer (WTW6120H*); WTW5010 top-load washer (WTW5010L*); WTW4855 top-load washer (WTW4855H*); WTW4816 top-load washer (WTW4816F*)34 researched
WFW8620 front-load washerWFW8620H*4 researched
WFW5605 front-load washerWFW5605M*4 researched
WFC8090 all-in-one washer/dryerWFC8090G*4 researched
WTW8127 top-load washerWTW8127L*4 researched
WTW7120 top-load washerWTW7120H*4 researched
WTW6157 top-load washerWTW6157P*4 researched
WTW5057 top-load washerWTW5057L*4 researched

Whirlpool washing machines: front-load, top-load and combo models

Whirlpool sells front-load washers such as the WFW series, top-loaders with a removable agitator such as the WTW series, and an all-in-one washer and dryer, the WFC8090, and the directory lists them by model. The complaints are consistent across the range: a cycle that takes longer than the time first shown, a front-loader that will not drain, shaking on the spin, a musty smell, a lid or door that stays locked and a Sud or Sd message that stops the wash. Each of those has its own page for the model, because a front-loader, a top-loader and a combo fail in different ways.

Whirlpool uses F#E# fault codes across the range. The two you will meet most are Sud or Sd, which means too much foam from too much or the wrong detergent, and LF, a long fill that points at the taps and the inlet screens. A drain complaint on a front-loader starts with the filter behind the lower panel. A shaking washer needs its feet leveled and the shipping bolts removed. A top-loader that will not spin has an unbalanced load or a lid that is not locking. Keep to a measured dose of high-efficiency detergent and run the Clean Washer cycle with an affresh tablet about monthly.

The label with the model and serial numbers is on the door frame of a front-loader or under the lid of a top-loader, and Whirlpool's support asks for both. Maytag, Amana and Kenmore 110 washers are built on the same platform, so a Whirlpool page often helps with them too, but this site keeps a separate page for each brand's own models.

Where is the model number on a Whirlpool washer?

On a label on the door frame of a front-loader or under the lid of a top-loader.

What does Sud mean on a Whirlpool washer?

Too much foam; use a smaller dose of high-efficiency detergent.