Sonos gives separate reboot and reset steps for portables. To reboot a Move or Move 2 take it off the base, hold the power button at least five seconds until the light turns off, wait 10 seconds and press power or place it back on the base. To reboot a Roam or Roam 2 disconnect it from charging cables and wireless chargers, hold the power button at least five seconds until the power-off tone and the light turns off, wait 10 seconds and press power; a frozen Roam can be force rebooted by holding the button for 15 seconds.
To factory reset a Roam or Roam 2, hold the power button five seconds to power off, then hold Play/Pause while pressing and releasing power, and keep holding until the light flashes orange and white and then green. For a Move or Move 2, power off with the button on the back held five seconds, then hold the Join button on a Move or the Bluetooth button on a Move 2 while powering on by the button or the base, until the light flashes orange and white and then green. A reset deletes registration and content services, is done before selling, and a portable on another system needs it to group. After a reset forget it in your phone's Bluetooth list.
Differential
Likely causes of “Sonos portable speakers needs a safe reset or will not reset”, and how to tell them apart
- 1
A frozen Roam
What separates it The Roam ignores its buttons because it has frozen completely
How to confirm Force a reboot, by holding the button for fifteen seconds
- 2
A portable moved to another system
What separates it The portable will not group because it was moved to another system
How to confirm Reset it and add it as a new product
- 3
You are selling it
What separates it The buyer needs a clean speaker because you are selling it
How to confirm Factory reset the speaker, so that the buyer gets a clean one
- 4
A failed setup
What separates it Setup loops because a failed setup has left the speaker half configured
How to confirm Reset the speaker, and set it up again from the start
- 5
A stale Bluetooth entry after reset
What separates it The speaker will not reconnect because of a stale Bluetooth entry after a reset
How to confirm Forget the speaker on your device first, and then pair it again
Before you touch a setting
Record this first — changing settings destroys the evidence
- The product: Move, Move 2, Roam or Roam 2
- The reason why you are resetting the speaker
- What the light on the speaker is doing at the moment
- Whether you will re-add it to the same system
Try in this order
0 of 7 completedReboot first
ReversibleReboot first, by holding power for five seconds, waiting ten seconds and restarting, and then test again to see whether it helped.
Force reboot a Roam
ReversibleForce reboot a Roam, by holding the button for fifteen seconds if it is frozen.
Power off
ReversiblePower off the speaker, by holding the power button for five seconds, and then test again to see whether it helped.
Hold the reset button
ReversibleHold the reset button, which is Play or Pause on a Roam, Join on a Move, or Bluetooth on a Move 2.
Power on while holding
ReversiblePower on while holding the button, by pressing power, or by placing a Move on its base.
Wait for the lights
ReversibleWait for the lights, which flash orange and white, and then green, and then test again to see whether it helped.
Set up again
ReversibleSet up again by adding the speaker in the Sonos app, and then test again to see whether it helped.
Model-specific
What is true of this model and not of its siblings
- Reset by model
- Sonos: Roam and Roam 2 use Play/Pause with power; Move uses Join and Move 2 uses Bluetooth, each held while powering on.
- Reboot by model
- Move and Roam reboot with the power button held for at least five seconds, per Sonos.
- Other models this page answers
- These steps also fit the Roam 2 speaker.
Stop boundary
When this stops being a self-service repair
- !If a reset never reaches the green light, contact Sonos Support
- !If the speaker will not power on, contact Sonos
- !If you are selling it, confirm it is reset
Evidence ledger
Sources behind this answer
Roam and Move reset steps and what is deleted.
Move and Roam reboot and Roam force reboot.
Reset before joining another system.
Forgetting the speaker after a reset.
The company and its products.
Exact questions
Common questions
How do I reset a Roam 2?+
Power off, hold Play/Pause, press and release power, and hold until the light flashes orange and white then green.
Does a reset delete data?+
It deletes registration, My Sonos content and services.
Do I forget it on my phone?+
Yes, forget the speaker on your phone, before you pair it again.
Can I reset from the base?+
A Move can be powered on by placing it on the base during reset.
Does a reset fix grouping?+
Yes if it is on another system.