When the Swift Go 14's camera or microphone does not work, start with the Windows privacy switches: Settings, Privacy and security, Camera and Microphone must allow apps, and the specific app must be on in the list. Then confirm the right device is chosen inside the app, because a Bluetooth headset or a virtual camera can take priority. A shutter or function key on some Acer laptops turns the camera off, so check the keyboard. Update the driver through Acer Care Center, and use Windows' Camera app to test. If the Camera app shows no device at all, check Device Manager for a disabled or missing camera.
Differential
Likely causes of “Acer Swift Go 14 camera or microphone is not working in calls”, and how to tell them apart
- 1
Windows privacy settings
What separates it One or all apps cannot use the camera or microphone
How to confirm Allow camera and microphone access for apps and for the app in question
- 2
The wrong device selected in the app
What separates it The call app shows a black picture or the headset mic is silent
How to confirm Choose the built-in camera and microphone in the app's settings
- 3
A camera key or function setting
What separates it The camera is off even though settings are on
How to confirm Press the camera function key if your keyboard has one, and check Acer's utility
- 4
A driver problem
What separates it The camera disappeared after an update
How to confirm Roll back or reinstall the driver
- 5
A hardware fault
What separates it No camera listed in Device Manager after a restart
How to confirm Contact Acer
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the Camera app works
- Which app fails
- The camera listed in Device Manager
Try in this order
0 of 6 completedCheck privacy settings
ReversibleOpen Settings, Privacy and security, Camera and Microphone.
Choose the right device
ReversibleSelect the built-in camera and microphone inside the app.
Test in Camera
ReversibleOpen Windows' Camera app to see whether the camera works at all.
Check Device Manager
ReversibleLook for the camera under Cameras or Imaging devices and enable it if disabled.
Update the driver
ReversibleInstall updates from Acer Care Center and restart.
Test the microphone
ReversibleOpen Settings, System, Sound, Input, speak and watch the level meter to confirm the microphone hears you.
Model-specific
What is true of this model and not of its siblings
- Camera
- The Swift Go 14 range has a high-resolution webcam, so quality depends more on lighting than on settings.
- Other models this page answers
- These steps also fit the Aspire 5 A515 family.
Stop boundary
When this stops being a self-service repair
- !If the camera is missing from Device Manager after a driver reinstall, contact Acer
Evidence ledger
Sources behind this answer
Get Help troubleshooter, drivers after updates, antivirus, privacy settings and app problems.
Input device selection, permission and drivers.
The Acer Swift ultrabook line.
The Acer Aspire line.
The Acer Predator gaming line.
The Acer Nitro gaming line.
Exact questions
Common questions
Why is my Swift Go camera black in Teams or Zoom?+
Another app may be using it, the app may be set to a different camera, or privacy settings may block it. Close other apps and select the built-in camera.
Does the Swift Go 14 have a webcam privacy shutter?+
Check your model's keyboard and lid; some configurations have a camera-off key rather than a physical shutter.
How do I improve the microphone quality?+
Use Windows' Sound settings to test the microphone, reduce background noise and try the app's noise suppression.
Why do my video calls look soft?+
Light matters most; sit facing a window or lamp and clean the lens with a dry cloth.
Why does the camera work in the Camera app but not in my meeting app?+
The meeting app may be set to another camera or blocked by privacy settings. Pick the built-in camera inside the app and check Settings, Privacy and security, Camera.
Does the Swift Go 14 have noise cancelling for calls?+
Many Acer models include noise suppression in their audio and camera software; look for it in Acer's utility or in the call app, and test with the microphone level meter in Sound settings.