Keyboard and touchpad failures on the Yoga 9i are discussed at length on Lenovo's community and in repair guides, and the fixes run from a keystroke to a screwdriver. The first is a toggle: Fn+F10 turns the touchpad on and off on the Yoga 9i, and Settings, Bluetooth and devices, Touchpad must be On. Then the BIOS: restart, press F2 to enter the BIOS, and in the Configuration page make sure Internal Pointing Device is Enabled. Drivers come next: update the Intel Serial IO driver from Lenovo's support page, uninstall the old one in Device Manager, restart and reinstall, or use Lenovo Vantage's update. Some owners report both keyboard and touchpad disabled together, which points to a shared connection;
one repair guide says the touchpad ribbon is barely seated at assembly and can lose contact over time, so it may need reseating by a technician. In tablet and tent modes the keyboard is disabled by design. Pen and touch input on the Yoga 9i share the same digitiser family, so if the touch screen works and the touchpad does not, the fault is specific to the touchpad driver or its connection. Updating Windows and the touchpad driver and checking the BIOS setting covers most cases without opening the laptop. If the keyboard works but some keys act oddly after a drop or spill, test with the on-screen keyboard to see the pattern, because a dead column of keys points at a damaged keyboard ribbon rather than a driver.
Differential
Likely causes of “Lenovo Yoga 9i 2-in-1 Gen 9 keyboard or trackpad is not working correctly”, and how to tell them apart
- 1
The touchpad is toggled off
What separates it The cursor does not move
How to confirm Press Fn+F10 and check the Touchpad setting
- 2
The pointing device disabled in BIOS
What separates it The touchpad is dead even in the BIOS
How to confirm BIOS, Configuration: Internal Pointing Device Enabled
- 3
An outdated Serial IO driver
What separates it It stops after an update
How to confirm Update the Intel Serial IO driver
- 4
Tablet or tent mode
What separates it The keyboard does nothing
How to confirm Return the screen to laptop mode
- 5
A loose ribbon
What separates it Keyboard and touchpad both fail intermittently
How to confirm Ask Lenovo or a technician to reseat it
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the touchpad works in the BIOS
- Whether the keyboard also fails
- The mode of the laptop
- The date of the last driver or BIOS update
Try in this order
0 of 9 completedPress Fn+F10
ReversibleToggle the touchpad and test it.
Check Windows Touchpad settings
ReversibleSettings, Bluetooth and devices, Touchpad.
Check the BIOS
ReversibleF2 at start-up, Configuration, Internal Pointing Device Enabled.
Update the Serial IO driver
ReversibleFrom Lenovo's support page or Vantage.
Check the mode
ReversibleMake sure the screen is in laptop mode.
Contact Lenovo
ReversibleIf the BIOS test fails.
Compare the touch screen with the touchpad
ReversibleIf the touch screen works and the touchpad does not, the fault is the touchpad path.
Use an external mouse while troubleshooting
ReversibleA USB or Bluetooth mouse lets you continue to work.
Check Windows Update's optional drivers
ReversibleLook for a touchpad or Serial IO driver listed there.
Model-specific
What is true of this model and not of its siblings
- A BIOS test
- Working in the BIOS means the hardware lives.
- Shared fault
- Keyboard and touchpad together suggest a connection.
- Touch versus touchpad
- The two inputs fail independently.
- A mouse workaround
- An external mouse avoids lost time.
- Optional drivers
- Windows lists extra drivers under Optional updates.
Stop boundary
When this stops being a self-service repair
- !If the BIOS shows the touchpad dead, contact Lenovo
- !If keyboard and touchpad fail together, ask for a repair
- !A spill needs service
Evidence ledger
Sources behind this answer
Keyboard and touchpad stop on a Yoga 9i and the fixes tried.
Fn+F10 toggle, Settings, BIOS and driver fixes for the Yoga 9i trackpad.
A Yoga 9i owner with a dead touchpad and the repair guidance.
Exact questions
Common questions
How do I toggle the Yoga 9i touchpad?+
Fn+F10.
Why is my keyboard dead in tablet mode?+
It is disabled by design.
What is Internal Pointing Device?+
The BIOS setting for the touchpad.
Could the ribbon be loose?+
Some repair guides say so.
Why does my touch screen work but not the touchpad?+
The touchpad driver or connection.
Can I use a mouse?+
Yes, as a workaround.