Brother printer error codes

Brother printer code Cover is Open

A cover or document-feeder section is not sensed closed.

Open and close each indicated cover after removing obstruction.

Correct alignment or arrange switch/latch service.

Brother printer code Drum End Soon

The drum unit is nearing its rated life.

Confirm the exact drum part and print quality.

Replace the drum when required and reset only the drum counter as documented.

Brother printer code Jam Inside

Paper is jammed inside the machine.

Power down/cool if required and remove the drum/toner as documented.

Pull complete sheets in the indicated direction and inspect for scraps.

Brother printer code Jam Rear

Paper is jammed near the rear cover or fuser path.

Allow the fuser to cool and open only the documented rear path.

Remove the full sheet without touching hot components.

Brother printer code Maintenance Box Full

The maintenance box reached its replacement limit on applicable models.

Obtain the exact replacement box.

Replace it without tipping or resetting unrelated counters.

Brother printer code No Toner

A toner cartridge is missing or not detected.

Remove the drum/toner assembly and verify the toner locks into the drum.

Install the correct supply or service the detection path.

Brother printer code Print Unable 48

Print Unable 48 is a numbered Print Unable message. Brother says the message Print Unable ## indicates the machine has a mechanical issue, and that the two-character number differs with the machine's condition; Brother's page does not say what 48 means specifically.

Brother's steps: turn off the machine, wait a few minutes and turn it on again. If the machine has a fax function, Brother recommends transferring the faxes to another fax machine or to your PC before turning off the power switch. If the error message continues, Brother says there is an issue with a sensor, motor or substrate, and the machine requires service, so contact Brother Customer Service.

Brother printer code Print Unable 50

Print Unable 50 is a numbered Print Unable message. Brother says the message Print Unable ## indicates the machine has a mechanical issue, and that the two-character number differs with the machine's condition; Brother's page does not say what 50 means specifically.

Brother's steps: turn off the machine, wait a few minutes and turn it on again. If the machine has a fax function, Brother recommends transferring the faxes to another fax machine or to your PC before turning off the power switch. If the error message continues, Brother says there is an issue with a sensor, motor or substrate, and the machine requires service, so contact Brother Customer Service.

Brother printer code Print Unable 70

Print Unable 70 is a numbered Print Unable message. Brother says the message Print Unable ## indicates the machine has a mechanical issue, and that the two-character number differs with the machine's condition; Brother's page does not say what 70 means specifically.

Brother's steps: turn off the machine, wait a few minutes and turn it on again. If the machine has a fax function, Brother recommends transferring the faxes to another fax machine or to your PC before turning off the power switch. If the error message continues, Brother says there is an issue with a sensor, motor or substrate, and the machine requires service, so contact Brother Customer Service.

Brother printer code Replace Drum

The drum unit reached its replacement state.

Obtain the exact supported drum.

Install it and perform only the documented drum-counter reset.

Brother printer code Replace Toner

The toner cartridge reached its replacement state.

Confirm the indicated color and exact supply number.

Install the supported toner and follow the seating sequence.

Brother printer code Toner Low

The indicated toner is nearing replacement.

Identify the color and have the correct supply available.

Continue only while output remains acceptable, then replace.

Brother printer code TS-01

The wireless setting is not activated.

Change the wireless setting to ON.

Brother's first step is to print the WLAN Report, whose Connection line shows OK or Failed (Error: TS-XX). For TS-01 the fix is to change the wireless setting to ON; if a network cable is connected to the machine, disconnect it first and then turn the wireless setting on.

Brother printer code TS-02

The wireless access point or router cannot be detected.

Unplug the power to your wireless access point or router, wait 10 seconds and plug it back in.

Brother's first step is to print the WLAN Report, whose Connection line shows OK or Failed (Error: TS-XX). Brother's other TS-02 checks: on Windows, uninstall the Brother driver and reinstall the latest Full Driver & Software Package to set up the wireless connection again; if the router uses MAC address filtering, allow the printer's MAC address, which is printed on the Network Configuration Report; if you typed the SSID and security details by hand, re-enter them correctly; and remember the machine does not support a 5 GHz network, so the router must be set to 2.4 GHz or to a 2.4 GHz and 5 GHz mixed mode.

To find the network name (SSID) and network key (password), Brother says to check the base or side of the router or access point or its documentation; that the default security settings may be on a label or be the router maker's name or model number; that a router set not to broadcast its SSID must be entered by hand; that the network key may also be called the password, security key or encryption key; and that Brother cannot supply this information, so your internet provider or router maker is the place to ask.

If the router uses WEP with several keys, use only the first.

Brother printer code TS-03

The wireless network and security settings you entered may be incorrect.

Reconfirm the wireless network settings.

Brother's first step is to print the WLAN Report, whose Connection line shows OK or Failed (Error: TS-XX). If you do not know the settings, Brother says to ask your network administrator. To find the network name (SSID) and network key (password), Brother says to check the base or side of the router or access point or its documentation; that the default security settings may be on a label or be the router maker's name or model number; that a router set not to broadcast its SSID must be entered by hand; that the network key may also be called the password, security key or encryption key; and that Brother cannot supply this information, so your internet provider or router maker is the place to ask.

If the router uses WEP with several keys, use only the first.

Brother printer code TS-04

The authentication or encryption method used by the selected wireless access point or router is not supported by the machine.

Change the authentication and encryption methods on the router.

Brother's first step is to print the WLAN Report, whose Connection line shows OK or Failed (Error: TS-XX). Brother says the methods a machine supports vary by model, so check the manual for yours, and if the error remains the SSID or network settings you entered may be wrong. To find the network name (SSID) and network key (password), Brother says to check the base or side of the router or access point or its documentation; that the default security settings may be on a label or be the router maker's name or model number; that a router set not to broadcast its SSID must be entered by hand; that the network key may also be called the password, security key or encryption key; and that Brother cannot supply this information, so your internet provider or router maker is the place to ask.

If the router uses WEP with several keys, use only the first.

Brother printer code TS-05

The security information, the SSID and network key, is incorrect.

Confirm the SSID and the network key.

Brother's first step is to print the WLAN Report, whose Connection line shows OK or Failed (Error: TS-XX). To find the network name (SSID) and network key (password), Brother says to check the base or side of the router or access point or its documentation; that the default security settings may be on a label or be the router maker's name or model number; that a router set not to broadcast its SSID must be entered by hand; that the network key may also be called the password, security key or encryption key; and that Brother cannot supply this information, so your internet provider or router maker is the place to ask. If the router uses WEP with several keys, use only the first.

Brother printer code TS-06

The wireless security information, the authentication method, encryption method and network key, is incorrect.

Confirm the wireless security information.

Brother's first step is to print the WLAN Report, whose Connection line shows OK or Failed (Error: TS-XX). To find the network name (SSID) and network key (password), Brother says to check the base or side of the router or access point or its documentation; that the default security settings may be on a label or be the router maker's name or model number; that a router set not to broadcast its SSID must be entered by hand; that the network key may also be called the password, security key or encryption key; and that Brother cannot supply this information, so your internet provider or router maker is the place to ask. If the router uses WEP with several keys, use only the first.

Brother printer code TS-08

Two or more wireless access points with WPS enabled were detected.

Confirm that only one access point or router in range has WPS active.

Brother's first step is to print the WLAN Report, whose Connection line shows OK or Failed (Error: TS-XX). Brother's step: confirm only one router within range has the WPS method active and try again, and try again after a few minutes to avoid interference from other access points.