On the covered Kenmore Elite model 790 slide-in gas/dual fuel range, F11 means Kenmore's service table lists this code as: stuck key on the touch control panel. Look at which display shows F11, the oven or the cooktop. With the range unplugged, check the cable on the control board.
Differential
Likely causes of “Kenmore Elite model 790 slide-in gas/dual fuel range showing F11”, and how to tell them apart
- 1
A key on the touch control panel is stuck, and the control reads it as pressed
What separates it F11 shows and the controls behave oddly or do not respond
How to confirm Look at which display shows F11, the oven or the cooktop
- 2
The ribbon cable from the panel is not fully seated
What separates it The code came after the panel was touched or the range was moved
How to confirm With the range unplugged, check the cable on the control board
- 3
Moisture or a spill under the glass
What separates it The panel was wet or cleaned with spray
How to confirm Dry the panel and leave the range unplugged for an hour
- 4
A control board that senses a key by itself
What separates it F11 stays with the cable disconnected
How to confirm Replace the control board
- 5
A touch panel that has failed
What separates it The code disappears with the cable disconnected
How to confirm Replace the touch control panel
Before you touch a setting
Record this first — changing settings destroys the evidence
- That the display shows F11 and whether the oven or the cooktop display carries it
- Whether any key feels sticky or slow to release
- Whether the panel was wet or cleaned with spray
- The model number from the frame of the gas or dual-fuel range
Try in this order
0 of 7 completedCorrect only the documented fault domain
ReversibleThe control detects a key has been pressed for 30 seconds or more. Make sure nothing is pushing against the keypad. Press the Stop key to clear the display. If the code won't clear, disconnect electrical power to the range and check the wire harness connections between the touch control panel and the oven electronic control board. If the wiring is okay, replace the touch control panel. If the problem continues, replace the oven control board. Parts named: touch control panel, oven control board.
Look at which display shows F11
ReversibleThe code can appear on the oven display or on the cooktop display, and the part to replace depends on which one.
Unplug the range
ReversibleDisconnect electrical power. On a gas or dual-fuel range, also make sure that no gas is involved in the check.
Check the ribbon cable
ReversibleMake sure that the ribbon cable from the touch panel is fully seated on the control board.
Free a stuck key
ReversiblePress every key from different angles to free the one that is stuck, and clean along the edges of the glass.
Do the cable test
ReversibleDisconnect the ribbon cable, restore power and watch the display. F11 with the cable off means that the control board senses a key by itself. No code means the touch panel is at fault.
Replace the part that the test points to
ReversibleReplace the control board in the first case and the touch control panel in the second.
Model-specific
What is true of this model and not of its siblings
- A touch panel on a gas range
- A dual-fuel or gas slide-in range has a touch control panel like an electric range, but it shares a cabinet with gas plumbing. Keep spills and spray cleaner away from the glass, and clean around the keys with a barely damp cloth, since moisture under the glass is the commonest cause of a phantom key.
- Why the cable test is decisive
- Disconnecting the ribbon removes the panel from the circuit. If F11 persists, the board is imagining a key. If it vanishes, the panel is the source. That one test saves you from ordering the wrong part.
Stop boundary
When this stops being a self-service repair
- !Replacing a board or a panel on a dual-fuel range is best left to a technician, who can also check the gas side
- !If you smell gas, leave the house and call the gas company
- !Disconnect electrical power before the ribbon cable is touched
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does F11 mean on a Kenmore Elite model 790 slide-in gas/dual fuel range?+
Kenmore's service table lists this code as: stuck key on the touch control panel.
How do I find the stuck key?+
Press every key from different angles after checking that the ribbon cable is seated.
What does the cable test show?+
F11 with the cable off points to the control board, and no code points to the panel.
Can I use the gas burners?+
If they light and there is no gas smell, yes, but have the controls repaired.
Can moisture cause F11?+
Yes, a wet panel can read as a held key, so dry it first.