On the covered KitchenAid over-the-range microwave, FC E2 means the microwave could not connect to the router, or registration failed First, check that the router is on and use the 2.4 gigahertz network. Then: re-enter the network password, repeat the registration with the account number, and contact KitchenAid if it still fails.
Differential
Likely causes of “KitchenAid over-the-range microwave code FC E2”, and how to tell them apart
- 1
The microwave could not connect to the router
What separates it The display shows FC E2 while setting up Wi-Fi
How to confirm Check that the router is on and in range
- 2
The network name or password was typed wrongly
What separates it The connection fails at the last step
How to confirm Re-enter them carefully
- 3
A weak signal at the microwave
What separates it The microwave sits far from the router
How to confirm Move the router or add an access point
- 4
The router uses a band the microwave cannot join
What separates it The microwave needs 2.4 gigahertz
How to confirm Check the router's band
- 5
A registration step that failed
What separates it The number from the account was wrong
How to confirm Repeat the registration
Before you touch a setting
Record this first — changing settings destroys the evidence
- The router's name, its band and whether it is a mesh system with a combined name
- How far the microwave is from the nearest router or node
- Whether other devices in the kitchen hold a steady signal
- The microwave's model number and the account number that you were trying to register
Try in this order
0 of 10 completedWhat to do first
Reversiblecheck that the router is on and use the 2.4 gigahertz network.
Correct only the documented fault domain
ReversibleRe-enter the network password, repeat the registration with the account number, and contact KitchenAid if it still fails. KitchenAid documents these checks for this code: re-set your wireless router; and does another Wi-Fi capable device operate correctly. Work them in that order and correct only what you actually find.
Check that the router is on and online
ReversibleLook at the router's lights and test the internet on a phone. A router that is down or restarting makes the connection fail.
Use the 2.4 gigahertz network
ReversibleMost connected microwaves join only the 2.4 gigahertz band, so make sure the router offers it and that you choose it in the setup.
Re-enter the password slowly
ReversibleType the network name and the password carefully, with attention to capitals and similar-looking characters.
Test the signal near the microwave
ReversibleStand next to the microwave with a phone and check the signal. A weak signal needs the router moved or an access point added.
Repeat the registration
ReversibleEnter the number from your account exactly as it appears, since a mistyped number makes the registration fail.
Contact KitchenAid if it still fails
ReversibleIf the connection and the registration both fail after these checks, KitchenAid support can check the microwave's module.
Set up while standing next to the microwave
ReversibleHold your phone beside the microwave while you run the setup, so that the signal is as strong as it can be. Many connection failures are only a distance problem.
Verify once, then respect the service boundary
ReversibleKitchenAid specifies a 1 minute power interruption for this code, not an arbitrary one.
Model-specific
What is true of this model and not of its siblings
- The code on this page
- FC E2, a Wi-Fi connection failure.
- Parts involved
- The router, the signal and the microwave's module.
- Related
- FC E1 and FC E3 are in the same group.
- What the connected features do
- A connected KitchenAid microwave can be controlled from a phone app, can download new cooking programs and can report its status. None of that is needed to cook, so a Wi-Fi code on a microwave is a nuisance rather than a fault, and you can leave it for a convenient time.
- Mesh and dual-band routers
- Many modern routers use one name for both the 2.4 and the 5 gigahertz bands. A microwave that only supports 2.4 can fail to join when the router steers it to 5. Look in the router settings for a separate 2.4 gigahertz name, or switch off band steering for the setup.
Stop boundary
When this stops being a self-service repair
- !When the network checks pass and FC E2 stays, contact KitchenAid support with the model number and a description of the router
- !The microwave cooks normally without Wi-Fi, so there is no need to stop using it
- !Do not share the Wi-Fi password in an unsecured message
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does FC E2 mean on a KitchenAid over-the-range microwave?+
the microwave could not connect to the router, or registration failed
Does the microwave still work without Wi-Fi?+
Yes, it cooks normally; only the connected features are unavailable.
Which Wi-Fi band does it use?+
The 2.4 gigahertz band, in most cases.
Is the router faulty?+
Usually not; the password, the band or the signal are the common causes.
Do I need the account number?+
Yes, the registration step asks for it, and a wrong number gives the same error.
Does FC E2 stop the microwave cooking?+
No, the microwave cooks normally, and only the connected features are unavailable.
Do I need the app?+
Only if you want the connected features, which are optional.