Platform-specific support
Fitbit troubleshooting
Fitbit trackers that will not sync, miscount steps, drain quickly or stop charging, with the app and device checks to try first.
Fitbit trackers sync through the Fitbit or Google Health app, so a lot of problems are sync problems: check the tracker is within Bluetooth range, the phone's Bluetooth is on and the app has permission to run in the background. Restart the tracker with the steps for your model, since the button combination differs between Charge, Inspire, Versa and Sense lines.
Fitbit counts steps while driving or sitting
Wrist motion and road vibration can resemble steps to an accelerometer. Placement, dominant-wrist setting and activity context affect false counts.
Open record Fitbit · syncingFitbit sync starts but never finishes
Partial sync can come from Bluetooth ownership, low battery, app permission, background restriction or account/service trouble. Keep data on the tracker while restoring the link.
Open record Fitbit · syncFitbit data synchronization behaves incorrectly or produces the wrong result
Open record Fitbit · syncFitbit data synchronization fails with one app, game, host or connection
Open record Fitbit · syncFitbit data synchronization is not working
Open record Fitbit · syncFitbit data synchronization is unusually slow or delayed
Open record Fitbit · syncFitbit data synchronization keeps disconnecting or working intermittently
Open record Fitbit · syncFitbit data synchronization stopped working after an update, outage or hardware change
Open recordTroubleshooting a Fitbit or Google Health tracker
For short battery life, check the display setting, the heart-rate and sleep tracking settings and any Always-On display. A tracker that will not charge needs its charging pins cleaned with a dry cloth and the cable seated firmly. Because Fitbit's account system moved to Google accounts, a login or sync fault may relate to the account migration rather than the device.
Fitbit sync problems usually start with Bluetooth and the app: open the Fitbit app, make sure Bluetooth is on and the device is near the phone, then pull down to sync. Allowing the app to run in the background and removing battery restrictions keeps the sync going. Step counts that grow while you are driving can come from arm movement and cannot always be avoided, but wearing the tracker on the non-dominant wrist helps.
A tracker that will not charge needs its charging contacts and the cable cleaned and the charger seated firmly. Restarting is done by a button press sequence that differs by model, which the page for your tracker gives. A Fitbit that is not under warranty or is damaged is a hardware matter for Fitbit or Google support.
Why will my Fitbit not sync?
Check Bluetooth is on and within range, update the app, and restart both the tracker and the phone; clearing the app's cache can help on Android.
Why does my Fitbit not sync with the app?
Make sure Bluetooth is on, the app is allowed to run in the background and the tracker is close to the phone, then pull down in the app to sync.