TP-Link · guest network

TP-Link Archer routers guest network cannot reach devices, cast or print

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) guest network cannot reach devices, cast or print: guest isolation is usually intentional; internet and local discovery are separate permissions. Scoped to Archer BE900, with the Archer BE550, AXE75, AX73 and AX55 in the model notes.

TP-Link's guest network article says to log in to the router's web interface and go to Advanced, Guest Network, turn the guest network on for the band you want, set a name, choose security, with WPA/WPA2 Personal as the usual choice and the default version and encryption left alone, and set a password. You can set different access options for guest users to protect the privacy and security of the main network, for example whether guests can see each other or reach the local network.

The checks in more detail

The guest network is separate from the main network by default on many models, so a visitor's phone cannot reach your printer or drives. If guests cannot connect, check the guest network is enabled and saved, that the name is typed exactly, that the password is right and that the band suits their device. If guests connect but have no internet, check the main network works and that the guest network is not limited by access control.

Guest options are not available in Access Point mode on some models, since several features depend on the WAN. Turn the guest network off when not needed, and change its password now and then. Do not share the admin login with guests. Give the guest network a password even if you only need it briefly, and change it after a party, because guests will pass it on and it is much easier than remembering to switch the network off.

Check what the guest network can reach, and whether it limits speed, so that visitors do not slow down your own devices. Consider a separate guest name that makes the purpose obvious, and change its password after events, since guests share passwords freely and a stale one lets old visitors keep using your connection. If you rent a room or run a small office, a guest network with its own password and access limits is a cheap way to keep visitors' devices away from your files and printers.

Differential

Likely causes of “TP-Link Archer routers guest network cannot reach devices, cast or print”, and how to tell them apart

  1. 1

    The guest network is off

    What separates it There is nothing to join because the guest network has not been enabled

    How to confirm Enable the guest network for the band that you want, and save the setting

  2. 2

    Wrong password

    What separates it The join fails because the guest password was typed wrongly or has been changed

    How to confirm Reset the password for the guest network, and give the new one to your guests

  3. 3

    Isolation

    What separates it The guest cannot reach local devices because isolation keeps the guest network apart

    How to confirm Use the main network for the devices that need to reach each other

  4. 4

    The wrong band

    What separates it Old devices cannot see the guest network because it is on a band they do not support

    How to confirm Enable the 2.4 GHz band for the guest network, which older devices can see

  5. 5

    AP mode

    What separates it The options are missing because the router is running in AP mode

    How to confirm Use router mode, since guest network options are limited in AP mode

Before you touch a setting

Record this first — changing settings destroys the evidence

  • The guest name, band and security
  • Whether the guest network is enabled, and on which band
  • What the guest device cannot reach on the network
  • Which mode the router is in

Try in this order

0 of 6 completed
  1. Open Guest Network

    Reversible

    Open Guest Network, which you find under Advanced in the router's menu, and then test again to see whether it helped.

  2. Enable it

    Reversible

    Enable it for the band that you want, either 2.4 GHz, 5 GHz or both of them.

  3. Name it

    Reversible

    Name the guest network and set a password, so that only your guests can join it.

  4. Choose security

    Reversible

    Choose the security type, using WPA/WPA2 Personal, which works with most devices, and then test again to see whether it helped.

  5. Set access options

    Reversible

    Set access options, for example turning isolation on or off, as your needs require, and then test again to see whether it helped.

  6. Save and test

    Reversible

    Save the settings, and test by joining a phone to the guest network, and then test again to see whether it helped.

Model-specific

What is true of this model and not of its siblings

Bands
Dual-band models have a guest network per band; tri-band and quad-band models add more.
Menus
Older models place Guest Network under Wireless.
Other models this page answers
These steps also fit the Archer AX73 router, Archer AX55 router.

Stop boundary

When this stops being a self-service repair

  • !If guests cannot get online while the main network can, contact TP-Link support
  • !If a smart device needs both networks, keep it on the main one
  • !If the option is missing, check the model

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Where is the guest network?+

The guest network is under Advanced, and then Guest Network, in the router's menu.

Which security should I choose?+

Choose WPA/WPA2 Personal, which is compatible with most devices.

Can guests see my devices?+

Guests cannot see your devices when isolation is turned on.

Can I set access options?+

Yes, you can set access options, such as whether guests can see each other.

Does it need a password?+

Yes, it should have a password, so that strangers cannot join it.

Does AP mode limit it?+

On some models AP mode limits the guest network options.

Can I limit guest speed?+

On some models you can limit the guest speed, so guests cannot use all the bandwidth.

Should I change the password?+

Change the password now and then, particularly after you have shared it with visitors.

Wrong device or version?

Match the path before repeating the steps.

Match another device