TP-Link · restarts

TP-Link Archer routers restarts, freezes or overheats

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) restarts, freezes or overheats: power supply, ventilation, load, firmware and hardware should be separated. Scoped to Archer BE900, with the Archer BE550, AXE75, AX73 and AX55 in the model notes.

TP-Link's slow-internet article states that a router that is covered, placed in a confined space or left in direct sunlight can overheat, which leads to slow speeds and can lead to drops and restarts. Give the router air: keep the vents clear, do not stack it on a warm modem or set-top box, and do not put it in a cabinet. A router that restarts by itself needs a look at power first: use the original adapter, try another outlet, and consider a surge protector or a UPS.

The checks in more detail

Firmware can also cause restarts, so update it. Check the LEDs before and after a restart: a router that never gets past the boot pattern, or a SYS LED that flashes oddly, points to firmware or hardware. A factory reset held for more than ten seconds clears configuration faults but erases settings, so back up first, and a router that keeps restarting after a reset should be replaced under the 2-year limited warranty.

Unplug a router that is very hot, swollen or smells of burning. Restarting the modem and router in order, modem first after two to three minutes, is the normal restart routine. Feel the top of the router after an hour of use. Warm is normal; too hot to keep your hand on is not, and it usually means poor airflow, a covered vent or a failing power supply.

If the restarts follow a storm or a power cut, replace the power adapter before the router. Place a hand a few centimetres above the router after an hour of use; a strong heat rising from the vents is a sign that airflow is poor, and moving it costs nothing. If you must place the router on a shelf, leave a hand's width of space around it and keep it off the top of the modem, so that neither device heats the other.

Differential

Likely causes of “TP-Link Archer routers restarts, freezes or overheats”, and how to tell them apart

  1. 1

    A covered or enclosed router

    What separates it The router runs hot and restarts because it is covered or in an enclosed space

    How to confirm Move it to the open, and uncover it, so that air can flow around it

  2. 2

    A weak power supply

    What separates it The router reboots randomly because its power supply is weak

    How to confirm Use the original adapter that came with the router, in a good outlet

  3. 3

    Old firmware

    What separates it The router restarts at random because it is running old firmware

    How to confirm Update the firmware, backing up your configuration first, and then watch for restarts

  4. 4

    A power event

    What separates it The router reboots after storms because a power event resets it

    How to confirm Use a surge protector or a UPS, to protect the router from power events

  5. 5

    A failing router

    What separates it The router restarts even after a reset because the unit itself is failing

    How to confirm Replace it under warranty, since a failing unit will keep on restarting

Before you touch a setting

Record this first — changing settings destroys the evidence

  • The SYS and other LEDs at a restart
  • The outlet and the power adapter that you are using
  • How warm the router feels to the touch
  • When the restarts happen, and what was going on at the time

Try in this order

0 of 7 completed
  1. Uncover the router

    Reversible

    Uncover the router, and clear its vents, so that air can flow around it, and then test again to see whether it helped.

  2. Use the original adapter

    Reversible

    Use the original adapter, and try another outlet, to rule out a power problem, and then test again to see whether it helped.

  3. Update firmware

    Reversible

    Update the firmware, after backing up your configuration, since it may fix restarts, and then test again to see whether it helped.

  4. Watch the LEDs

    Reversible

    Watch the lights at a restart, to see the pattern that the router shows, and then test again to see whether it helped.

  5. Factory reset if needed

    Reversible

    Factory reset the router if needed, by holding the Reset button for more than ten seconds.

  6. Restart in order

    Reversible

    Restart in order, with the modem first and then the router, after each change you make.

  7. Replace if it persists

    Reversible

    Replace the router under warranty if the problem persists after all of these steps, and then test again to see whether it helped.

Model-specific

What is true of this model and not of its siblings

Vents
Routers with vents on top must not be covered.
Wall mounting
Some models can be wall mounted with clear space around them.
Other models this page answers
These steps also fit the Archer AXE75 router, Archer AX73 router, Archer AX55 router.

Stop boundary

When this stops being a self-service repair

  • !If restarts continue after firmware, a new outlet and the original adapter, replace the router under warranty
  • !If the SYS LED shows a fault, contact TP-Link support

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why does my router restart?+

The usual reasons for a restart are heat, a power problem, or old firmware.

Can heat slow my internet?+

Yes, TP-Link says a covered or overheated router can slow your internet down.

Where should it sit?+

Place it in the open, not covered, and not in direct sunlight.

Should I use a UPS?+

Yes, a UPS protects the router against power events and outages.

Which adapter?+

Use the original adapter that came with the router, and not a different one.

Does the warranty cover it?+

TP-Link gives a two year limited warranty on its home products.

Wrong device or version?

Match the path before repeating the steps.

Match another device