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Manufacturer and model directory

TP-Link network model troubleshooting

TP-Link network troubleshooting covers 7 model families: TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55), Archer BE550 Wi-Fi 7 router, Archer AXE75 router, TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5), Deco BE63 mesh, Deco XE75 mesh and 1 more. Choose the complete TP-Link model family before opening a fix, and read the model number off your label first.

Exact modelObserved symptomFirst safe testVerificationStop condition
Part of Home networking troubleshooting guide

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33 complete records in this directory
TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55)Archer BE900, with the Archer BE550, AXE75, AX73 and AX55 in the model notes · 15 answersArcher BE550 Wi-Fi 7 routerArcher BE550 · 15 answersArcher AXE75 routerArcher AXE75 · 15 answersTP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5)Deco BE85, with the Deco BE63, XE75, X55 and M5 in the model notes · 16 answersDeco BE63 meshDeco BE63 · 16 answersDeco XE75 meshDeco XE75 · 16 answersDeco M5 meshDeco M5 · 16 answers

Reviewed records

33 exact answers

Diagnose the exact device problem
TP-Link · firmware

TP-Link Archer AXE75 router firmware update will not install

Open record TP-Link · guest network

TP-Link Archer AXE75 router guest network cannot reach devices, cast or print

Open record TP-Link · guest network

TP-Link Archer BE550 Wi-Fi 7 router guest network cannot reach devices, cast or print

Open record TP-Link · restarts

TP-Link Archer BE550 Wi-Fi 7 router restarts, freezes or overheats

Open record TP-Link · 100 Mbps

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) Ethernet link is limited to 100 Mbps or disconnects

Open record TP-Link · firmware

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) firmware update will not install

Open record TP-Link · guest network

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) guest network cannot reach devices, cast or print

Open record TP-Link · no internet

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) has Wi-Fi but no internet

Open record TP-Link · slow Wi-Fi

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) internet or Wi-Fi is slow

Open record TP-Link · parental controls

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) parental controls or schedules are not working

Open record TP-Link · restarts

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) restarts, freezes or overheats

Open record TP-Link · double NAT

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) shows double NAT or strict NAT

Open record TP-Link · VPN

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) VPN client or server will not connect

Open record TP-Link · Wi-Fi drops

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) Wi-Fi keeps disconnecting

Open record TP-Link · setup

TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55) will not complete setup

Open record TP-Link · parental controls

TP-Link Deco BE63 mesh parental controls or schedules are not working

Open record TP-Link · port forwarding

TP-Link Deco BE63 mesh port forwarding is not working

Open record TP-Link · firmware

TP-Link Deco M5 mesh firmware update will not install

Open record TP-Link · 100 Mbps

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) Ethernet link is limited to 100 Mbps or disconnects

Open record TP-Link · firmware

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) firmware update will not install

Open record TP-Link · guest network

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) guest network cannot reach devices, cast or print

Open record TP-Link · dead zones

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) has weak signal or dead zones

Open record TP-Link · no internet

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) has Wi-Fi but no internet

Open record TP-Link · slow Wi-Fi

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) internet or Wi-Fi is slow

Open record TP-Link · node offline

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) mesh node or satellite is offline

Open record TP-Link · parental controls

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) parental controls or schedules are not working

Open record TP-Link · port forwarding

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) port forwarding is not working

Open record TP-Link · double NAT

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) shows double NAT or strict NAT

Open record TP-Link · VPN

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) VPN client or server will not connect

Open record TP-Link · Wi-Fi drops

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) Wi-Fi keeps disconnecting

Open record TP-Link · setup

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) will not complete setup

Open record TP-Link · device won't connect

TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5) will not connect one device

Open record TP-Link · VPN

TP-Link Deco XE75 mesh VPN client or server will not connect

Open record

Find your model

Model numbers covered, and where each one's answers are

Match the identifier on your appliance or device label to a row below. TP-Link answers here cover these model numbers.

FamilyModel numbersPublished specs
TP-Link Archer routers (Archer BE900, BE550, AXE75, AX73 and AX55)Archer BE900, with the Archer BE550, AXE75, AX73 and AX55 in the model notes; also Archer AX73 router (Archer AX73); Archer AX55 router (Archer AX55)12 researched
Archer BE550 Wi-Fi 7 routerArcher BE5504 researched
Archer AXE75 routerArcher AXE754 researched
TP-Link Deco mesh wifi (Deco BE85, BE63, XE75, X55 and M5)Deco BE85, with the Deco BE63, XE75, X55 and M5 in the model notes; also Deco X55 mesh (Deco X55)8 researched
Deco BE63 meshDeco BE634 researched
Deco XE75 meshDeco XE754 researched
Deco M5 meshDeco M54 researched

Troubleshooting TP-Link routers and Deco mesh

TP-Link routers and Deco mesh units are set up and managed in the Tether or Deco app. For a connection that drops, restart the modem and then the router, update the firmware in the app, and choose a clear channel and the 5 GHz band for nearby devices. Deco units show their status by LED color, with pulsing blue for ready to set up and solid green for a good connection, and the Deco app explains any other color. Place Deco units within sight of each other, one room apart.