Exact model-family answer directory
Ubiquiti UniFi access points troubleshooting
Ubiquiti UniFi access points (U7-Pro, with the U6-Pro in the model notes): radios (from Ubiquiti's tech specs); power and uplink; coverage, and a fix for each symptom below.
- Radios (from Ubiquiti's tech specs)Wi-Fi 7 tri-band with 6 spatial streams: up to 5.8 Gbps on 6 GHz, 4.3 Gbps on 5 GHz and 688 Mbps on 2.4 GHz.
Ubiquiti UniFi access points (U7 Pro and U6 Pro) Ethernet link is limited to 100 Mbps or disconnects
Open record Ubiquiti · firmwareUbiquiti UniFi access points (U7 Pro and U6 Pro) firmware update will not install
Open record Ubiquiti · guest networkUbiquiti UniFi access points (U7 Pro and U6 Pro) guest network cannot reach devices, cast or print
Open record Ubiquiti · dead zonesUbiquiti UniFi access points (U7 Pro and U6 Pro) has weak signal or dead zones
Open record Ubiquiti · restartsUbiquiti UniFi access points (U7 Pro and U6 Pro) restarts, freezes or overheats
Open record Ubiquiti · Wi-Fi dropsUbiquiti UniFi access points (U7 Pro and U6 Pro) Wi-Fi keeps disconnecting
Open record Ubiquiti · device won't connectUbiquiti UniFi access points (U7 Pro and U6 Pro) will not connect one device
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- U7-Pro, with the U6-Pro in the model notes
Published specification
What is true of this model and changes how you fix it
- Official specificationsWi-Fi 7, max rates 5.8Gbps (6GHz, 320MHz), 4.3Gbps (5GHz, 240MHz), 688Mbps (2.4GHz, 40MHz). One 2.5GbE uplink port, PoE+ powered. 206mm disc, 680g, rated for 300+ clients across roughly 1,500 sq ft.
- Type — Wi-Fi 7 ACCESS POINT (not a router)The U7 Pro is a UniFi Wi-Fi 7 (BE) ACCESS POINT — it broadcasts Wi-Fi but does NOT do routing, NAT or DHCP; it must connect to a UniFi gateway/router (and a PoE source). So router-only symptoms (router setup, port forwarding, DNS, double-NAT) do not apply to it; it is the radio, not the router.
- PoE poweredIt is powered over Ethernet (PoE) from a UniFi switch or injector — an AP that will not power on is usually a PoE issue (no PoE, wrong standard, or the switch's power budget), not the AP.
- UniFi controller/appAdopted and managed in the UniFi Network application on the gateway. Wi-Fi settings (SSIDs, bands, channels) live there, not on the AP directly.
- Power and uplinkA 2.5 GbE port powered by PoE+, drawing up to 21 W. A switch port limited to 802.3af (15.4 W) will not run it properly.
- CoverageAbout 140 m2 (1,500 sq ft) and 300+ clients.
Where these figures were read. techspecs.ui.com/unifi/wifi/u7-pro (UniFi U7 Pro - Tech Specs)
Manufacturer support for this product line. Ubiquiti Help Center — UniFi help. Official UniFi gateway, switching, Wi-Fi and controller documentation.
Also read for this model. Ubiquiti — UniFi U7 Pro tech specs; Data Wire Solutions — UniFi U7 Pro review and setup tips.
Exact questions
Questions that only have an answer for the Ubiquiti UniFi access points (U7 Pro and U6 Pro)
My UniFi U7 Pro access point won't power on.+
The U7 Pro is powered over Ethernet (PoE), so 'won't power on' is almost always the power source: it must be plugged into a PoE switch port or a PoE injector that supplies the correct PoE standard and enough wattage. Check the switch's PoE is enabled on that port and the switch has power budget left, and use a good Ethernet cable. It has no separate power adapter — the network cable powers it. Once powered, adopt it in the UniFi Network application.