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Mac · Wi-Fi

Mac is connected to Wi-Fi but the internet does not work

Check the same network on another device, turn Wi-Fi off and on, restart the Mac and router, then run Wireless Diagnostics. Forget the network or change TCP/IP/DNS settings only after recording the current configuration.

Direct answer

Check the same network on another device, turn Wi-Fi off and on, restart the Mac and router, then run Wireless Diagnostics. Forget the network or change TCP/IP/DNS settings only after recording the current configuration.

What this covers

  • Supported macOS computers using a normal home Wi-Fi network
  • Current supported consumer software as reviewed on August 20, 2026
  • The symptom described in the title before a factory reset or hardware repair

What it does not cover

  • ×Managed Macs where an organization controls network profiles
  • ×Billing, ownership, warranty or account-recovery disputes
  • ×Regional features that the manufacturer does not list for your country
Try in this order0 of 4 completed

  1. Test another device on the Wi-Fi

    Reversible

    If another device also cannot load a public website, restart the router or contact the internet provider first.

  2. Toggle Wi-Fi and restart the Mac

    Reversible

    Turn Wi-Fi off and on from Control Center, then choose Apple menu › Restart if access does not return.

  3. Run Wireless Diagnostics

    Reversible

    Hold Option while clicking Wi-Fi, open Wireless Diagnostics, and follow the report without joining another network during analysis.

  4. Forget and rejoin the network

    Reset / data risk

    In System Settings › Wi-Fi › Details, forget the network only after confirming its password and any custom network settings.

Evidence ledger

Sources behind this answer

Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.

01
Apple SupportIf your Mac isn’t connecting to the internet over Wi-Fi

Official restart, diagnostics and network checks.

Exact questions

Common follow-ups

What should I try first for mac is connected to wi-fi but the internet does not work?+

If another device also cannot load a public website, restart the router or contact the internet provider first.

Will these steps erase apps, files or settings?+

The early checks are reversible. Forgetting a network removes its saved password. Network configuration changes can affect managed or custom DNS/VPN setups.

When should I stop troubleshooting?+

Stop if the device reports hardware damage, becomes unusually hot, smells burnt, or the problem falls into this excluded case: Managed Macs where an organization controls network profiles.

Change recordAug. 17, 2026 — Published a source-linked sequence for mac is connected to wi-fi but the internet does not work, with consequences shown before sign-out or reset steps.
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