Exact model-family answer directory
Apple iPhone 15 Plus troubleshooting
Apple iPhone 15 Plus (A2847/A3093/A3094/A3096): heat while charging; slow charging or reboots on the charger; USB-C at USB 2 speed; no Action button, and a fix for each symptom below.
- Heat while chargingSome iPhone 15 owners complained the phone got hot on the charger. Apple pointed to iOS 17 software bugs fixed in 17.0.3; owners also cut heat by taking off a thick case and charging with Apple's 20 W adapter and the braided cable from the box.
Apple iPhone 15 Plus app keeps crashing, freezing or will not open
Open record Apple · biometric unlockApple iPhone 15 Plus biometric unlock is not working
Open record Apple · camera blurryApple iPhone 15 Plus camera is blurry, shakes or will not focus
Open record Apple · callsApple iPhone 15 Plus cannot make calls or send messages
Open record Apple · GPSApple iPhone 15 Plus GPS or location is inaccurate
Open record Apple · no serviceApple iPhone 15 Plus has no cellular service or data
Open record Apple · microphoneApple iPhone 15 Plus microphone is quiet, muffled or not working
Open record Apple · notificationsApple iPhone 15 Plus notifications are delayed or missing
Open record Apple · not syncingApple iPhone 15 Plus photos, contacts, messages or account data will not sync
Open record Apple · update failedApple iPhone 15 Plus software update will not download or install
Open record Apple · speakerApple iPhone 15 Plus speaker is quiet, distorted or has no sound
Open record Apple · BluetoothApple iPhone 15 Plus will not pair or stay connected over Bluetooth
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- A2847/A3093/A3094/A3096
Published specification
What is true of this model and changes how you fix it
- Slow charging or reboots on the chargerAndroid Authority lists slow charging, restarts while charging and no charging at all as the common iPhone 15 faults. Swap the cable and adapter first, then clean lint from the USB-C port.
- USB-C at USB 2 speedOnly the iPhone 15 Pro models move data at USB 3 speed. The 15 Plus is USB 2, so file transfers over any cable crawl near 480 Mb/s.
- No Action buttonThe Action button is a Pro feature. The Plus keeps the ring/silent switch, so a ringer that will not silence is the switch on the side.
Manufacturer support for this product line. Apple Support — Apple product support. Official Apple model, operating-system, repair, connection and settings guidance.
Also read for this model. BGR — Some iPhone 15 Owners Are Complaining That It Overheats While Charging; Android Authority — Apple iPhone 15 problems and how to fix them.
Exact questions
Questions that only have an answer for the Apple iPhone 15 Plus
Why is my iPhone 15 Plus hot when it charges?+
Some heat is normal, but a thick case traps it. Take the case off, use Apple's 20 W adapter and the cable from the box, and update iOS; a phone that stays hot on a good cable points at the battery.
Why are file transfers slow on my iPhone 15 Plus over USB-C?+
The 15 Plus transfers at USB 2 speed whatever cable you use. Only the Pro models use USB 3.