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Apple mobile model troubleshooting

Apple mobile troubleshooting covers 31 model families: iPhone 16 Pro Max, iPhone 16 Plus, iPhone 16 family, iPhone 16e, iPhone 15 Pro Max, iPhone 15 Pro and 25 more. Choose the complete Apple model family before opening a fix, and read the model number off your label first.

Exact modelObserved symptomFirst safe testVerificationStop condition
Part of Phone and tablet troubleshooting

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254 complete records in this directory

iPhone 16 Pro MaxA3084/A3295/A3296/A3297 · 18 answersiPhone 16 PlusA3082/A3289/A3290/A3291 · 18 answersiPhone 16 familyA3081/A3286/A3287/A3288 (iPhone 16), A3082 (16 Plus), A3083 (16 Pro), A3084 (16 Pro Max), A3212 (16e) · 18 answersiPhone 16eA3212/A3408/A3409/A3410 · 18 answersiPhone 15 Pro MaxA2849/A3105/A3106/A3108 · 18 answersiPhone 15 ProA2848/A3101/A3102/A3104 · 18 answersiPhone 15 PlusA2847/A3093/A3094/A3096 · 18 answersiPhone 15 familyA2846/A3089/A3090/A3092 (iPhone 15), A2847 (15 Plus), A2848 (15 Pro), A2849 (15 Pro Max) · 18 answersiPhone 14 ProA2650/A2889/A2890/A2891/A2892 · 18 answersiPhone 14 PlusA2632/A2885/A2886/A2887/A2888 · 18 answersiPhone 14 familyA2649/A2881/A2882/A2883/A2884 (iPhone 14), A2632 (14 Plus), A2650 (14 Pro), A2651 (14 Pro Max) · 18 answersiPhone 13 Pro MaxA2484/A2641/A2643/A2644/A2645 · 18 answersiPhone 13 familyA2633 (iPhone 13), A2628 (13 mini), A2638 (13 Pro), A2643 (13 Pro Max) · 18 answersiPhone 12 familyA2403/A2172/A2402/A2404 (iPhone 12), A2399/A2176/A2398/A2400 (12 mini), A2411/A2342/A2410/A2412 (12 Pro Max), 12 Pro · 18 answersiPhone 11 Pro MaxA2161/A2218/A2220 · 18 answersiPhone 11 familyA2111/A2221/A2223/A2160/A2215/A2217/A2161/A2218/A2220 · 18 answersiPhone SE (3rd generation)A2595/A2782/A2783/A2784/A2785 · 18 answersiPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch)M4 iPad Pro and M2 iPad Air, 11 and 13 inch · 18 answersiPad Pro 11-inch (M4)2024 11-inch M4 · 18 answersiPad Air 13-inch (M2)2024 13-inch M2 · 18 answersiPad Air 11-inch (M2)2024 11-inch M2 · 18 answersiPad and iPad mini (10th generation and mini 6th generation)iPad (10th generation) and iPad mini (6th generation) · 18 answersiPad mini (6th generation)2021 6th generation · 18 answersiPhone 17 Pro Max2025 iPhone 17 Pro Max; confirm A-number in Settings · 18 answersiPhone 17 familyiPhone 17, iPhone Air, 17 Pro, 17 Pro Max and 17e; confirm the A-number in Settings · 18 answersiPhone Air2025 iPhone Air; confirm A-number in Settings · 18 answersiPhone XS MaxA1921/A2101/A2102/A2104 · 18 answersiPhone XS familyA1920/A2097/A2098/A2099/A2100/A1865/A1901/A1902/A1921/A2101/A2102/A2103/A2104/A1984/A2105/A2106/A2107/A2108 · 18 answersiPhone XRA1984/A2105/A2106/A2108 · 18 answersiPhone 8 PlusA1864/A1897/A1898 · 18 answersiPhone 8 and SE familyA1863/A1905/A1906/A1864/A1897/A1898/A2275/A2296/A2298/A2595/A2782/A2783/A2784/A2785 · 18 answers

Reviewed records

254 exact answers

Showing 100 representative records. Choose a platform or manufacturer above to see its complete set.

Diagnose the exact device problem
Apple · app crashing

Apple iPad Air 11-inch (M2) app keeps crashing, freezing or will not open

Open record Apple · touchscreen

Apple iPad Air 11-inch (M2) screen or touch input is not working correctly

Open record Apple · storage full

Apple iPad Air 11-inch (M2) storage is full or the device cannot install updates

Open record Apple · Wi-Fi

Apple iPad Air 11-inch (M2) will not connect to Wi-Fi or keeps disconnecting

Open record Apple · Bluetooth

Apple iPad Air 11-inch (M2) will not pair or stay connected over Bluetooth

Open record Apple · app crashing

Apple iPad Air 13-inch (M2) app keeps crashing, freezing or will not open

Open record Apple · battery drain

Apple iPad Air 13-inch (M2) battery drains too quickly

Open record Apple · biometric unlock

Apple iPad Air 13-inch (M2) biometric unlock is not working

Open record Apple · calls

Apple iPad Air 13-inch (M2) cannot make calls or send messages

Open record Apple · GPS

Apple iPad Air 13-inch (M2) GPS or location is inaccurate

Open record Apple · touchscreen

Apple iPad Air 13-inch (M2) screen or touch input is not working correctly

Open record Apple · storage full

Apple iPad Air 13-inch (M2) storage is full or the device cannot install updates

Open record Apple · not charging

Apple iPad Air 13-inch (M2) will not charge or charges slowly

Open record Apple · battery drain

Apple iPad and iPad mini (10th generation and mini 6th generation) battery drains too quickly

Open record Apple · storage full

Apple iPad and iPad mini (10th generation and mini 6th generation) storage is full or the device cannot install updates

Open record Apple · overheating

Apple iPad gets hot or shuts down

Open record Apple · battery drain

Apple iPad mini (6th generation) battery drains too quickly

Open record Apple · calls

Apple iPad mini (6th generation) cannot make calls or send messages

Open record Apple · storage full

Apple iPad mini (6th generation) storage is full or the device cannot install updates

Open record Apple · Bluetooth

Apple iPad mini (6th generation) will not pair or stay connected over Bluetooth

Open record Apple · battery drain

Apple iPad Pro 11-inch (M4) battery drains too quickly

Open record Apple · biometric unlock

Apple iPad Pro 11-inch (M4) biometric unlock is not working

Open record Apple · touchscreen

Apple iPad Pro 11-inch (M4) screen or touch input is not working correctly

Open record Apple · not charging

Apple iPad Pro 11-inch (M4) will not charge or charges slowly

Open record Apple · Wi-Fi

Apple iPad Pro 11-inch (M4) will not connect to Wi-Fi or keeps disconnecting

Open record Apple · battery drain

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) battery drains too quickly

Open record Apple · touchscreen

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) screen or touch input is not working correctly

Open record Apple · not charging

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) will not charge or charges slowly

Open record Apple · Wi-Fi

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) will not connect to Wi-Fi or keeps disconnecting

Open record Apple · Wi-Fi

Apple iPhone 11 family will not connect to Wi-Fi or keeps disconnecting

Open record Apple · battery drain

Apple iPhone 11 Pro Max battery drains too quickly

Open record Apple · not charging

Apple iPhone 11 Pro Max will not charge or charges slowly

Open record Apple · Wi-Fi

Apple iPhone 12 family will not connect to Wi-Fi or keeps disconnecting

Open record Apple · battery drain

Apple iPhone 13 Pro Max battery drains too quickly

Open record Apple · storage full

Apple iPhone 13 Pro Max storage is full or the device cannot install updates

Open record Apple · Wi-Fi

Apple iPhone 13 Pro Max will not connect to Wi-Fi or keeps disconnecting

Open record Apple · overheating

Apple iPhone 15 family gets hot or shows a temperature warning

Open record Apple · battery drain

Apple iPhone 16 family battery drains too quickly

Open record Apple · overheating

Apple iPhone 16 family gets hot or shows a temperature warning

Open record Apple · storage full

Apple iPhone 16 family storage is full or the device cannot install updates

Open record Apple · not charging

Apple iPhone 16 family will not charge or charges slowly

Open record Apple · battery drain

Apple iPhone 16 Plus battery drains too quickly

Open record Apple · overheating

Apple iPhone 16 Plus gets hot or shows a temperature warning

Open record Apple · storage full

Apple iPhone 16 Plus storage is full or the device cannot install updates

Open record Apple · not charging

Apple iPhone 16 Plus will not charge or charges slowly

Open record Apple · Wi-Fi

Apple iPhone 16 Plus will not connect to Wi-Fi or keeps disconnecting

Open record Apple · not charging

Apple iPhone 16 Pro Max will not charge or charges slowly

Open record Apple · overheating

Apple iPhone 16e gets hot or shows a temperature warning

Open record Apple · storage full

Apple iPhone 17 family storage is full or the device cannot install updates

Open record Apple · touchscreen

Apple iPhone 8 and SE family screen or touch input is not working correctly

Open record Apple · Wi-Fi

Apple iPhone 8 and SE family will not connect to Wi-Fi or keeps disconnecting

Open record Apple · Wi-Fi

Apple iPhone 8 Plus will not connect to Wi-Fi or keeps disconnecting

Open record Apple · not charging

Apple iPhone Air will not charge or charges slowly

Open record Apple · battery drain

Apple iPhone SE (3rd generation) battery drains too quickly

Open record Apple · touchscreen

Apple iPhone SE (3rd generation) screen or touch input is not working correctly

Open record Apple · battery drain

Apple iPhone with Lightning battery drains too quickly

Open record Apple · Bluetooth

Apple iPhone with Lightning Bluetooth will not pair or keeps disconnecting

Open record Apple · overheating

Apple iPhone with Lightning gets hot or shuts down

Open record Apple · microphone

Apple iPhone with Lightning microphone does not work

Open record Apple · notifications

Apple iPhone with Lightning notifications are missing

Open record Apple · update failed

Apple iPhone with Lightning software update fails

Open record Apple · storage full

Apple iPhone with Lightning storage is full

Open record Apple · Wi-Fi

Apple iPhone with Lightning Wi-Fi will not connect or keeps disconnecting

Open record Apple · not charging

Apple iPhone with Lightning will not charge

Open record Apple · touchscreen

Apple iPhone with USB-C touchscreen does not respond

Open record Apple · Wi-Fi

Apple iPhone with USB-C Wi-Fi will not connect or keeps disconnecting

Open record Apple · storage full

Apple iPhone XR storage is full or the device cannot install updates

Open record Apple · app crashing

Apple iPhone XS Max app keeps crashing, freezing or will not open

Open record Apple · battery drain

Apple iPhone XS Max battery drains too quickly

Open record Apple · biometric unlock

Apple iPhone XS Max biometric unlock is not working

Open record Apple · calls

Apple iPhone XS Max cannot make calls or send messages

Open record Apple · overheating

Apple iPhone XS Max gets hot or shows a temperature warning

Open record Apple · storage full

Apple iPhone XS Max storage is full or the device cannot install updates

Open record Apple · not charging

Apple iPhone XS Max will not charge or charges slowly

Open record Apple · Wi-Fi

Apple iPhone XS Max will not connect to Wi-Fi or keeps disconnecting

Open record Apple · app crashing

Apple iPad and iPad mini (10th generation and mini 6th generation) app keeps crashing, freezing or will not open

Open record Apple · biometric unlock

Apple iPad and iPad mini (10th generation and mini 6th generation) biometric unlock is not working

Open record Apple · camera blurry

Apple iPad and iPad mini (10th generation and mini 6th generation) camera is blurry, shakes or will not focus

Open record Apple · no service

Apple iPad and iPad mini (10th generation and mini 6th generation) has no cellular service or data

Open record Apple · microphone

Apple iPad and iPad mini (10th generation and mini 6th generation) microphone is quiet, muffled or not working

Open record Apple · notifications

Apple iPad and iPad mini (10th generation and mini 6th generation) notifications are delayed or missing

Open record Apple · not syncing

Apple iPad and iPad mini (10th generation and mini 6th generation) photos, contacts, messages or account data will not sync

Open record Apple · update failed

Apple iPad and iPad mini (10th generation and mini 6th generation) software update will not download or install

Open record Apple · speaker

Apple iPad and iPad mini (10th generation and mini 6th generation) speaker is quiet, distorted or has no sound

Open record Apple · Bluetooth

Apple iPad and iPad mini (10th generation and mini 6th generation) will not pair or stay connected over Bluetooth

Open record Apple · biometric unlock

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) biometric unlock is not working

Open record Apple · camera blurry

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) camera is blurry, shakes or will not focus

Open record Apple · no service

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) has no cellular service or data

Open record Apple · microphone

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) microphone is quiet, muffled or not working

Open record Apple · notifications

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) notifications are delayed or missing

Open record Apple · not syncing

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) photos, contacts, messages or account data will not sync

Open record Apple · update failed

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) software update will not download or install

Open record Apple · speaker

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) speaker is quiet, distorted or has no sound

Open record Apple · Bluetooth

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) will not pair or stay connected over Bluetooth

Open record Apple · camera blurry

Apple iPhone 11 family camera is blurry, shakes or will not focus

Open record Apple · GPS

Apple iPhone 11 family GPS or location is inaccurate

Open record Apple · no service

Apple iPhone 11 family has no cellular service or data

Open record Apple · not syncing

Apple iPhone 11 family photos, contacts, messages or account data will not sync

Open record Apple · speaker

Apple iPhone 11 family speaker is quiet, distorted or has no sound

Open record Apple · app crashing

Apple iPhone 11 Pro Max app keeps crashing, freezing or will not open

Open record

Product lines

How the 31 Apple families here actually differ

Each group below is diagnosed differently, so settle which one yours is before following a fix.

Apple iPhone family; connector, modem, camera, biometric and iOS eligibility vary by exact model.

  • iPhone 16 Pro Max A3084/A3295/A3296/A3297
  • iPhone 16 Plus A3082/A3289/A3290/A3291
  • iPhone 16 family A3081/A3286/A3287/A3288 (iPhone 16), A3082 (16 Plus), A3083 (16 Pro), A3084 (16 Pro Max), A3212 (16e); also iPhone 16 Pro (A3083/A3292/A3293/A3294)
  • iPhone 16e A3212/A3408/A3409/A3410
  • iPhone 15 Pro Max A2849/A3105/A3106/A3108
  • iPhone 15 Pro A2848/A3101/A3102/A3104
  • iPhone 15 Plus A2847/A3093/A3094/A3096
  • iPhone 15 family A2846/A3089/A3090/A3092 (iPhone 15), A2847 (15 Plus), A2848 (15 Pro), A2849 (15 Pro Max)
  • iPhone 14 Pro A2650/A2889/A2890/A2891/A2892
  • iPhone 14 Plus A2632/A2885/A2886/A2887/A2888
  • iPhone 14 family A2649/A2881/A2882/A2883/A2884 (iPhone 14), A2632 (14 Plus), A2650 (14 Pro), A2651 (14 Pro Max); also iPhone 14 Pro Max (A2651/A2893/A2894/A2895/A2896)
  • iPhone 13 Pro Max A2484/A2641/A2643/A2644/A2645
  • iPhone 13 family A2633 (iPhone 13), A2628 (13 mini), A2638 (13 Pro), A2643 (13 Pro Max); also iPhone 13 mini (A2481/A2626/A2628/A2629/A2630); iPhone 13 Pro (A2483/A2636/A2638/A2639/A2640)
  • iPhone 12 family A2403/A2172/A2402/A2404 (iPhone 12), A2399/A2176/A2398/A2400 (12 mini), A2411/A2342/A2410/A2412 (12 Pro Max), 12 Pro; also iPhone 12 mini (A2176/A2398/A2399/A2400); iPhone 12 Pro (A2341/A2406/A2407/A2408); iPhone 12 Pro Max (A2342/A2410/A2411/A2412)
  • iPhone 11 Pro Max A2161/A2218/A2220
  • iPhone 11 family A2111/A2221/A2223/A2160/A2215/A2217/A2161/A2218/A2220
  • iPhone SE (3rd generation) A2595/A2782/A2783/A2784/A2785

Apple iPad family; connector, cellular option, camera, biometric and iPadOS eligibility vary by exact model.

Current Apple iPhone family; camera controls, modem, connector and iOS features vary by exact hardware/region identifier.

  • iPhone 17 Pro Max 2025 iPhone 17 Pro Max; confirm A-number in Settings
  • iPhone 17 family iPhone 17, iPhone Air, 17 Pro, 17 Pro Max and 17e; confirm the A-number in Settings; also iPhone 17 Pro (2025 iPhone 17 Pro; confirm A-number in Settings); iPhone 17e (2026 iPhone 17e; confirm A-number in Settings)
  • iPhone Air 2025 iPhone Air; confirm A-number in Settings
  • iPhone XS Max A1921/A2101/A2102/A2104
  • iPhone XS family A1920/A2097/A2098/A2099/A2100/A1865/A1901/A1902/A1921/A2101/A2102/A2103/A2104/A1984/A2105/A2106/A2107/A2108
  • iPhone XR A1984/A2105/A2106/A2108
  • iPhone 8 Plus A1864/A1897/A1898
  • iPhone 8 and SE family A1863/A1905/A1906/A1864/A1897/A1898/A2275/A2296/A2298/A2595/A2782/A2783/A2784/A2785

Find your model

Model numbers covered, and where each one's answers are

Match the identifier on your appliance or device label to a row below. Apple answers here cover these model numbers.

FamilyModel numbersPublished specs
iPhone 16 Pro MaxA3084/A3295/A3296/A3297—
iPhone 16 PlusA3082/A3289/A3290/A3291—
iPhone 16 familyA3081/A3286/A3287/A3288 (iPhone 16), A3082 (16 Plus), A3083 (16 Pro), A3084 (16 Pro Max), A3212 (16e); also iPhone 16 Pro (A3083/A3292/A3293/A3294)—
iPhone 16eA3212/A3408/A3409/A3410—
iPhone 15 Pro MaxA2849/A3105/A3106/A3108—
iPhone 15 ProA2848/A3101/A3102/A31049 researched
iPhone 15 PlusA2847/A3093/A3094/A3096—
iPhone 15 familyA2846/A3089/A3090/A3092 (iPhone 15), A2847 (15 Plus), A2848 (15 Pro), A2849 (15 Pro Max)—
iPhone 14 ProA2650/A2889/A2890/A2891/A28929 researched
iPhone 14 PlusA2632/A2885/A2886/A2887/A28888 researched
iPhone 14 familyA2649/A2881/A2882/A2883/A2884 (iPhone 14), A2632 (14 Plus), A2650 (14 Pro), A2651 (14 Pro Max); also iPhone 14 Pro Max (A2651/A2893/A2894/A2895/A2896)—
iPhone 13 Pro MaxA2484/A2641/A2643/A2644/A2645—
iPhone 13 familyA2633 (iPhone 13), A2628 (13 mini), A2638 (13 Pro), A2643 (13 Pro Max); also iPhone 13 mini (A2481/A2626/A2628/A2629/A2630); iPhone 13 Pro (A2483/A2636/A2638/A2639/A2640)—
iPhone 12 familyA2403/A2172/A2402/A2404 (iPhone 12), A2399/A2176/A2398/A2400 (12 mini), A2411/A2342/A2410/A2412 (12 Pro Max), 12 Pro; also iPhone 12 mini (A2176/A2398/A2399/A2400); iPhone 12 Pro (A2341/A2406/A2407/A2408); iPhone 12 Pro Max (A2342/A2410/A2411/A2412)—
iPhone 11 Pro MaxA2161/A2218/A2220—
iPhone 11 familyA2111/A2221/A2223/A2160/A2215/A2217/A2161/A2218/A2220—
iPhone SE (3rd generation)A2595/A2782/A2783/A2784/A278512 researched
iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch)M4 iPad Pro and M2 iPad Air, 11 and 13 inch4 researched
iPad Pro 11-inch (M4)2024 11-inch M44 researched
iPad Air 13-inch (M2)2024 13-inch M24 researched
iPad Air 11-inch (M2)2024 11-inch M24 researched
iPad and iPad mini (10th generation and mini 6th generation)iPad (10th generation) and iPad mini (6th generation)4 researched
iPad mini (6th generation)2021 6th generation4 researched
iPhone 17 Pro Max2025 iPhone 17 Pro Max; confirm A-number in Settings—
iPhone 17 familyiPhone 17, iPhone Air, 17 Pro, 17 Pro Max and 17e; confirm the A-number in Settings; also iPhone 17 Pro (2025 iPhone 17 Pro; confirm A-number in Settings); iPhone 17e (2026 iPhone 17e; confirm A-number in Settings)3 researched
iPhone Air2025 iPhone Air; confirm A-number in Settings10 researched
iPhone XS MaxA1921/A2101/A2102/A2104—
iPhone XS familyA1920/A2097/A2098/A2099/A2100/A1865/A1901/A1902/A1921/A2101/A2102/A2103/A2104/A1984/A2105/A2106/A2107/A2108—
iPhone XRA1984/A2105/A2106/A210811 researched
iPhone 8 PlusA1864/A1897/A1898—
iPhone 8 and SE familyA1863/A1905/A1906/A1864/A1897/A1898/A2275/A2296/A2298/A2595/A2782/A2783/A2784/A2785—