Remove a case or screen protector that presses on the display, dry the screen and restart the device. Test whether one app or the whole touchscreen is affected. Use the model-specific restart controls below; a factory reset should wait until important data is backed up.
Differential
Likely causes of “Google Pixel touchscreen does not respond”, and how to tell them apart
- 1
A case, screen protector, glove or sticker
What separates it Touch fails in patches or near the edges, or only when you wear gloves
How to confirm Google says to remove the case or screen protector, take off gloves and peel stickers over the screen or sensors
- 2
A dirty screen
What separates it Touch misfires with grease or moisture on the glass
How to confirm Make sure the screen is clean, as Google lists
- 3
Adaptive touch or gesture sensitivity set wrongly
What separates it Touches are missed or too sensitive on a Pixel 10
How to confirm Open Settings, Display and touch, Touch sensitivity and toggle Adaptive touch, and adjust gesture navigation sensitivity under System, Navigation mode
- 4
An app or software fault
What separates it Touch works in Safe mode but not normally, or fails only in one app
How to confirm Run Touch diagnostics, install any system update, and test in Safe mode; Google says if the problem is in one app, contact the developer
- 5
A damaged display or inner screen
What separates it Lines, dead zones or ghost touches after a drop, or on the Fold's inner screen
How to confirm If touch fails in Safe mode and the diagnostic reports a fault, start a repair request; the Pixel 10 Pro Fold has an ultra-thin glass inner display that is repaired separately
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which of the four models you have, and whether the fault is on the Fold's cover or inner display
- The result of Settings, Display and touch, Touch diagnostics
- Whether the fault appears only in one app, with a case on, or while charging
- The Android build and whether Adaptive touch is on
Try in this order
0 of 7 completedCheck the screen
ReversibleRemove the case or screen protector, take off gloves, peel any stickers over the screen or sensors and clean the screen, as Google lists.
Run Touch diagnostics
ReversibleOpen Settings, Display and touch, Touch diagnostics and follow the test. Google says this is the first step for the Pixel 9 family and later.
Check for a system update
ReversibleCheck for a system update, by opening Settings, System, Software updates and installing any update.
Adjust gesture navigation
ReversibleIf the fault is with swipes, open Settings, System, Navigation mode, Gesture navigation, and adjust the sensitivity.
Try Adaptive touch
ReversibleOpen Settings, Display and touch, Touch sensitivity and turn Adaptive touch on or off, as Google suggests. Screen protector mode is for the Pixel 8a and earlier.
Test in Safe mode
ReversibleRestart in Safe mode; if touch works there, a downloaded app is the likely cause, and you can uninstall recent apps one by one.
Start a repair request
ReversibleIf touch still fails, start a Google Store repair request. Google says the diagnostic shares the model name, settings and touchscreen hardware signals if you agree.
Model-specific
What is true of this model and not of its siblings
- Google Pixel 10 family screen or touch input is not working correctly
- For a Pixel 10, 10 Pro, 10 Pro XL or 10 Pro Fold whose touchscreen has sensitivity issues or does not respond, Google's first checks are: remove the case or screen protector (you may not be able to put it on again), take off gloves, peel off any stickers over the screen or sensors and make sure the screen is clean. Google's model-specific steps for Pixel 9 and later add a Touch diagnostics test under Display and touch, a system update, gesture navigation sensitivity and Adaptive touch, where the Pixel 8a and earlier use Screen protector mode instead. If the fault only appears in one app, contact that app's developer.
- Displays by model
- Wikipedia lists the Pixel 10 at 6.3 inches, 2424 by 1080, 60 to 120 Hz; the 10 Pro at 6.3 inches LTPO, 1 to 120 Hz, 3,300 nits peak; the 10 Pro XL at 6.8 inches, 2992 by 1344; and the 10 Pro Fold with a 6.4-inch cover and 8.0-inch inner display.
- Glass and water resistance
- All four are IP68; the Pixel 10 Pro Fold is the first foldable with IP68, using a gearless hinge, and its inner display uses ultra-thin glass.
- Part numbers
- Google orders a screen by the phone's model number and IMEI under Settings, About phone; iFixit sells genuine screens by part number for DIY repair.
- Tools and supplies
- A soft, dry cloth, a second USB-C charger and cable, a flashlight to check the port and a towel to rest the phone on. No screwdriver and no opening the phone.
- Repair cost
- 9to5Google's report of iFixit's Pixel 10 part prices: a screen at $159.99 (Pixel 10) or $249.99 (Pixel 10 Pro), and a back glass at $89.99 or $99.99. Google quotes its own repair price in a repair request.
- Other models this page answers
- These steps also fit the Pixel 10, Pixel 10 Pro Fold.
Stop boundary
When this stops being a self-service repair
- !If touch still fails after the diagnostic, an update and Safe mode, start a repair request with Google or an authorized repairer
- !If the glass is cracked, lines appear or the screen flickers, book a screen repair; iFixit's Pixel 10 screen part is $159.99 and the Pixel 10 Pro's $249.99 per 9to5Google, before labor
- !If the fault is on the Pro Fold's inner display, ask Google for a repair quote before paying, because the inner screen is a separate, more expensive part
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. Google's article lists model-specific steps only for the Pixel 9 family and the Pixel 8a and earlier, so the Pixel 10 steps here follow the Pixel 9 family's.
Screen checks, Touch diagnostics, Adaptive touch, Screen protector mode and Safe mode.
Pixel 10 battery, charging, chip, storage, Wi-Fi and display.
Pixel 10 Pro and Pro XL battery, charging, storage, Wi-Fi and display.
Pixel 10 Pro Fold battery, charging, displays and IP68 hinge.
Exact questions
Common questions
What is Touch diagnostics?+
A test under Settings, Display and touch that Google lists for the Pixel 9 family and later; it can share your IMEI, model name, settings and touchscreen hardware signals with Google if you agree.
What is Adaptive touch?+
A setting under Display and touch, Touch sensitivity, that Google says may help with touch response on the Pixel 9 family and later.
What is Screen protector mode?+
A touch sensitivity setting for the Pixel 8a and earlier, including the Fold; the Pixel 9 and later use Adaptive touch instead.
What is the Pixel 10 display size?+
Wikipedia lists 6.3 inches at 60 to 120 Hz for the Pixel 10, 6.3 inches LTPO at 1 to 120 Hz for the Pro, 6.8 inches for the Pro XL, and a 6.4-inch cover with an 8.0-inch inner display for the Pro Fold.
What is the glass on the Pixel 10 phones?+
Wikipedia lists Gorilla Glass Victus 2 on the front and back of the Pixel 10 and Pro, and Gorilla Glass Victus 2 with an ultra-thin glass inner display on the Pro Fold.
Can I keep my screen protector?+
Google says to try removing the case or screen protector and adds you may not be able to put the screen protector on again.
What if the screen flickers or has a line?+
Google treats flickering, cracks and lines as a screen appearance issue with its own article, not a touch-response problem.
screen touch: model differences
Also covered: Google Pixel 6 family; Google Pixel 4a (5G).