Manufacturer and model directory

Google mobile model troubleshooting

Google mobile troubleshooting covers 21 model families: Pixel 9 Pro Fold, Pixel 9 family, Pixel 9 Pro, Pixel 9, Pixel 8 family, Pixel 8 and 15 more. Choose the complete Google model family before opening a fix, and read the model number off your label first.

Family	Model numbers	Published specs
Pixel 9 Pro Fold	GGH2X/GC15S	—
Pixel Fold	G9FPL	—
Pixel 9 family	GGX8B/GZC4K (9 Pro XL), GR83Y/GEC77 (9 Pro), GUR25/G1B60 (9), GGH2X/GC15S (9 Pro Fold)	—
Pixel 9 Pro	GR83Y/GEC77	4 researched
Pixel 9	GUR25/G1B60	4 researched
Pixel 8 family	GC3VE/G1MNW (8 Pro), G9BQD/GZPFO (8), GKV4X/G6GPR (8a)	—
Pixel 8	G9BQD/GZPFO	—
Pixel 8a	GKV4X/G6GPR	4 researched
Pixel 7 family	GE2AE/GP4BC (7 Pro), GVU6C/GQML3 (7), GWKK3/GHL1X (7a)	—
Pixel 7	GVU6C/GQML3	—
Pixel 7a	GWKK3/GHL1X	4 researched
Pixel 6 family	GLU0G/G8V0U (Pixel 6 Pro), GB7N6/G9S9B (Pixel 6)	—
Pixel 6	GB7N6/G9S9B	4 researched
Pixel Tablet	GA04750/GA04751 series	4 researched
Pixel 10 Pro Fold	2025 Pixel 10 Pro Fold; confirm hardware model in Settings	—
Pixel 10 family	Pixel 10, 10 Pro, 10 Pro XL and 10 Pro Fold; confirm the hardware model in Settings	—
Pixel 10 Pro	2025 Pixel 10 Pro; confirm hardware model in Settings	9 researched
Pixel 10	2025 Pixel 10; confirm hardware model in Settings	10 researched
Pixel 5 and 4a family	GD1YQ/GTT9Q/G025E/G025H/G025I/G025J/G025M/G025N	4 researched
Pixel 4a (5G)	G025E/G025H/G025I	4 researched
Pixel 4a	G025J/G025M/G025N	4 researched

Google mobile model troubleshooting

138 exact answers

Google Pixel 10 biometric unlock is not working

Google Pixel 10 family will not charge or charges slowly

Google Pixel 10 family will not connect to Wi-Fi or keeps disconnecting

Google Pixel 10 Pro biometric unlock is not working

Google Pixel 10 Pro Fold will not charge or charges slowly

Google Pixel 10 Pro GPS or location is inaccurate

Google Pixel 10 Pro has no cellular service or data

Google Pixel 10 Pro screen or touch input is not working correctly

Google Pixel 10 Pro software update will not download or install

Google Pixel 10 Pro will not charge or charges slowly

Google Pixel 10 will not pair or stay connected over Bluetooth

Google Pixel 4a (5G) app keeps crashing, freezing or will not open

Google Pixel 4a (5G) cannot make calls or send messages

Google Pixel 4a (5G) will not charge or charges slowly

Google Pixel 4a (5G) will not connect to Wi-Fi or keeps disconnecting

Google Pixel 4a (5G) will not pair or stay connected over Bluetooth

Google Pixel 4a biometric unlock is not working

Google Pixel 4a Bluetooth: pairing, calls and music fixes

Google Pixel 4a cannot make calls or send messages

Google Pixel 4a screen or touch input is not working correctly

Google Pixel 5 and 4a family battery drains too quickly

Google Pixel 5 and 4a family screen or touch input is not working correctly

Google Pixel 6 biometric unlock is not working

Google Pixel 6 family gets hot or shows a temperature warning

Google Pixel 6 family will not connect to Wi-Fi or keeps disconnecting

Google Pixel 6 microphone is quiet, muffled or not working

Google Pixel 6 screen or touch input is not working correctly

Google Pixel 6 will not pair or stay connected over Bluetooth

Google Pixel 7 cannot make calls or send messages

Google Pixel 7 photos, contacts, messages or account data will not sync

Google Pixel 7a biometric unlock is not working

Google Pixel 7a microphone is quiet, muffled or not working

Google Pixel 7a speaker is quiet, distorted or has no sound

Google Pixel 7a will not pair or stay connected over Bluetooth

Google Pixel 8 family gets hot or shows a temperature warning

Google Pixel 8 family screen or touch input is not working correctly

Google Pixel 8a battery drains too quickly

Google Pixel 8a biometric unlock is not working

Google Pixel 8a camera is blurry, shakes or will not focus

Google Pixel 8a cannot make calls or send messages

Google Pixel 8a has no cellular service or data

Google Pixel 8a microphone is quiet, muffled or not working

Google Pixel 8a screen or touch input is not working correctly

Google Pixel 8a storage is full or the device cannot install updates

Google Pixel 8a will not pair or stay connected over Bluetooth

Google Pixel 9 app keeps crashing, freezing or will not open

Google Pixel 9 cannot make calls or send messages

Google Pixel 9 family battery drains too quickly

Google Pixel 9 family will not charge or charges slowly

Google Pixel 9 family will not connect to Wi-Fi or keeps disconnecting

Google Pixel 9 GPS or location is inaccurate

Google Pixel 9 Pro battery drains too quickly

Google Pixel 9 Pro biometric unlock is not working

Google Pixel 9 Pro cannot make calls or send messages

Google Pixel 9 Pro Fold biometric unlock is not working

Google Pixel 9 Pro Fold will not pair or stay connected over Bluetooth

Google Pixel 9 Pro has no cellular service or data

Google Pixel 9 Pro photos, contacts, messages or account data will not sync

Google Pixel 9 Pro will not charge or charges slowly

Google Pixel 9 Pro will not pair or stay connected over Bluetooth

Google Pixel 9 will not pair or stay connected over Bluetooth

Google Pixel battery drains too quickly

Google Pixel Bluetooth will not pair or keeps disconnecting

Google Pixel Fold will not charge or charges slowly

Google Pixel microphone problems: Recorder and Camera tests

Google Pixel notifications are missing

Google Pixel software update fails

Google Pixel storage is full

Google Pixel Tablet battery drains too quickly

Google Pixel Tablet gets hot or shows a temperature warning

Google Pixel Tablet screen or touch input is not working correctly

Google Pixel Tablet storage is full or the device cannot install updates

Google Pixel Tablet will not charge or charges slowly

Google Pixel Tablet will not connect to Wi-Fi or keeps disconnecting

Google Pixel touchscreen does not respond

Google Pixel Wi-Fi will not connect or keeps disconnecting

Google Pixel will not charge

Google Pixel 10 family app keeps crashing, freezing or will not open