Cellular problems on the Pixel 10 Pro, with no service, slow data, dropped calls or messages that fail, are nearly always a SIM or eSIM issue, a network setting or the carrier, and the Pixel 10 line is built around eSIM in some regions, which changes the checklist. Check first how your line is set up: in Settings, Network and internet, SIMs, see whether the line is a physical SIM or an eSIM, whether it is turned on and whether Mobile data and Calls use it.
The checks in more detail
A phone moved from an old one by an eSIM transfer sometimes ends up with the line inactive, and the carrier's app or website can send a new profile. If the line shows but there is no service, toggle Airplane mode, restart and look at Preferred network type, choosing the automatic 5G option. Check the carrier's own settings. VoLTE and Wi-Fi calling should be on, because many carriers need them. If data works but is slow, test on another network type by selecting LTE only for a while, since a poor 5G signal can be slower than a good LTE one in some places;
the 5G option may also have separate settings for standalone and non-standalone. If calls fail in one building, Wi-Fi calling is the fix. If messages fail, check that RCS chat is on in Google Messages and that iMessage is deregistered if you came from an iPhone. Make sure the phone is up to date, since modem fixes arrive through updates, and Pixel updates are quick. If a roaming trip is the problem, check that data roaming is on and that the carrier's plan covers the country.
Reset network settings through Settings, System, Reset options, Reset Wi-Fi, mobile and Bluetooth, which clears carrier settings and saved networks; an eSIM is not deleted by this reset but check. If a known-good SIM or eSIM profile will not connect, contact the carrier to refresh the line and check the IMEI. If the phone finds no network anywhere and the carrier confirms the line is active, run the Pixel diagnostics and contact Google with the serial number. Avoid thick metal cases, which block antennas.
Differential
Likely causes of “Google Pixel 10 Pro has no cellular service or data”, and how to tell them apart
- 1
An eSIM or SIM line that is off or inactive
What separates it No service after a transfer
How to confirm Check SIMs and ask the carrier for a new profile
- 2
A network type mismatch
What separates it Slow data or no 5G
How to confirm Choose automatic and test LTE
- 3
VoLTE or Wi-Fi calling off
What separates it Calls fail
How to confirm Turn them on
- 4
RCS or iMessage settings
What separates it Messages fail
How to confirm Check Google Messages and deregister iMessage
- 5
An old software build
What separates it Modem faults
How to confirm Install the update
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the line is an eSIM or SIM
- Whether the issue is calls, texts or data
- The preferred network type
- The software version
Try in this order
0 of 6 completedCheck the SIMs page
ReversibleLine on and set for data.
Restart and toggle Airplane mode
ReversibleFirst.
Set the network type
ReversibleAutomatic, then test LTE.
Turn on VoLTE and Wi-Fi calling
ReversibleIn SIM settings.
Update the software
ReversibleIncluding modem fixes.
Ask the carrier
ReversibleTo refresh the line.
Model-specific
What is true of this model and not of its siblings
- eSIM
- Check the line is active.
- VoLTE
- Many carriers need it.
Stop boundary
When this stops being a self-service repair
- !If no network is found and the carrier says the line is active, contact Google with the serial number
- !If the line is the problem, contact the carrier
- !Back up before a reset
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why does my Pixel 10 Pro show no service?+
The line may be off or need a new profile.
Is 5G always faster?+
Not always; test LTE.
Do I need Wi-Fi calling?+
It helps in weak areas.
Does a reset delete my eSIM?+
Check afterwards; the carrier can resend it.