On the Pixel 7, calls and text messages can fail in separate ways: calls that will not connect or drop, messages that will not send, group texts that split and verification codes that never arrive. Google's help page for mobile connectivity lists the checks and applies to calls and messages alike. First see what the status bar says. No bars, or the words No service, means the phone cannot reach the network and the cause is signal, the SIM or Airplane mode, so turn Airplane mode on for ten seconds and off again,
The checks in more detail
restart the phone and check the SIM, since the Pixel 7 supports a physical nano SIM and an eSIM and a phone set to the wrong line for calls behaves like a dead network. In Settings, Network and internet, SIMs, choose the SIM and check that Mobile data and Calls and SMS are assigned to the right line. If calls drop in a particular room, turn on Wi-Fi calling in the Phone app settings and in Settings, Network and internet, Calls and SMS, which uses your home Wi-Fi when the cellular signal is poor.
For messages, the Messages app uses RCS chat features when both people have them, and falls back to SMS and MMS. A message that sits as sending or fails with a red mark may be waiting for data, so check mobile data is on, and for a group text, MMS must be allowed by the carrier and the access point settings correct. In Messages, Settings, RCS chats, check that the status says Connected, and if it is stuck on Setting up, turn chat features off and on, clear the Messages app's cache in Settings, Apps, and restart.
Switching from an iPhone can leave your number registered to iMessage, so deregister it with Apple, or texts from iPhone users never arrive. Check Do Not Disturb and blocked numbers, since a blocked number silences both calls and texts. Install system updates and reset network settings in Settings, System, Reset options if nothing helps, remembering it clears saved Wi-Fi. Test with another SIM, and ask the carrier to check your line for a block or outage.
Differential
Likely causes of “Google Pixel 7 cannot make calls or send messages”, and how to tell them apart
- 1
No signal or Airplane mode
What separates it No bars or No service
How to confirm Toggle Airplane mode and restart
- 2
The wrong SIM line for calls or data
What separates it Calls or texts fail
How to confirm Check SIMs settings
- 3
RCS stuck setting up
What separates it Messages will not send
How to confirm Turn chat features off and on and clear the app's cache
- 4
A number still registered with iMessage
What separates it Texts from iPhones never arrive
How to confirm Deregister the number with Apple
- 5
A carrier block or outage
What separates it Everything fails on the line
How to confirm Contact the carrier
Before you touch a setting
Record this first — changing settings destroys the evidence
- The status bar message
- The SIM and eSIM state
- The RCS status
- Whether it works with another SIM
Try in this order
0 of 6 completedToggle Airplane mode
ReversibleTen seconds.
Check the SIM and line settings
ReversibleFor calls and data.
Turn on Wi-Fi calling
ReversibleFor indoor coverage.
Check RCS status
ReversibleIn Messages settings.
Deregister iMessage
ReversibleIf you came from an iPhone.
Reset network settings
ReversibleIf needed.
Model-specific
What is true of this model and not of its siblings
- SIM and eSIM
- The Pixel 7 supports both.
- RCS
- Chat features need data.
Stop boundary
When this stops being a self-service repair
- !If nothing works with another SIM, contact Google
- !If only your line fails, contact the carrier
- !Reset network settings last
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why will my Pixel 7 not send texts?+
RCS, data or the SIM line.
Why do iPhone texts not arrive?+
The number may still be tied to iMessage.
What does Wi-Fi calling do?+
It uses Wi-Fi when the signal is weak.
Does a reset remove Wi-Fi?+
Yes, it clears saved networks.