Exact model-family answer directory
OnePlus 13R troubleshooting
OnePlus 13R (CPH2647 and regional variants): wi-Fi that hangs on 5 GHz; a big battery that still drains; heat after an OxygenOS update; slow charging on the wrong charger, and a fix for each symptom below.
- Wi-Fi that hangs on 5 GHzOnePlus 13R owners reported Wi-Fi that hangs or slows on the 5 GHz band, and Wi-Fi or Bluetooth that stays switched off. Forgetting the network and joining the 2.4 GHz band is the quick test.
OnePlus 13R app keeps crashing, freezing or will not open
Open record OnePlus · biometric unlockOnePlus 13R biometric unlock is not working
Open record OnePlus · camera blurryOnePlus 13R camera is blurry, shakes or will not focus
Open record OnePlus · callsOnePlus 13R cannot make calls or send messages
Open record OnePlus · GPSOnePlus 13R GPS or location is inaccurate
Open record OnePlus · no serviceOnePlus 13R has no cellular service or data
Open record OnePlus · microphoneOnePlus 13R microphone is quiet, muffled or not working
Open record OnePlus · notificationsOnePlus 13R notifications are delayed or missing
Open record OnePlus · not syncingOnePlus 13R photos, contacts, messages or account data will not sync
Open record OnePlus · update failedOnePlus 13R software update will not download or install
Open record OnePlus · speakerOnePlus 13R speaker is quiet, distorted or has no sound
Open record OnePlus · BluetoothOnePlus 13R will not pair or stay connected over Bluetooth
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- CPH2647 and regional variants
Published specification
What is true of this model and changes how you fix it
- A big battery that still drainsThe 6,000 mAh battery lasts about a day for some owners who report drain. OnePlus community advice is to charge to 100 percent, leave it on the charger for another hour so OxygenOS can optimize, and use the original Type-C cable and charger.
- Heat after an OxygenOS updateAfter one OxygenOS 15 build owners reported heating and drain during ordinary use, and heat while charging or gaming. Switch off High Performance Mode, charge with the original SuperVOOC charger and cable, and install the next update.
- Slow charging on the wrong chargerOwners reported slow charging even with an 80 W charger; third-party chargers often cannot speak OnePlus's charging protocol, which shows as slow, hot charging.
Manufacturer support for this product line. OnePlus Support — Support center. Official OnePlus manuals, software, repair and troubleshooting support.
Also read for this model. OnePlus Community — Battery drain issue OnePlus 13R; XDA Forums — OnePlus 13R WiFi issues; OnePlus Community — Heating in OnePlus 13R.
Exact questions
Questions that only have an answer for the OnePlus 13R
Why is my OnePlus 13R Wi-Fi slow only on 5 GHz?+
Owners report it hanging on the 5 GHz band. Try 2.4 GHz, forget and rejoin the network, then update OxygenOS.
Why does my OnePlus 13R charge slowly?+
Use the original SuperVOOC charger and cable. A third-party charger often cannot use the fast protocol, so it charges slowly and warms the phone.