The OnePlus Open has two screens, and a touch fault first needs you to say which. OnePlus describes the main 7.82-inch display as Ultra Thin Glass over the flexible OLED with TPU shielding and an anti-reflection screen protector, and its spec page lists a pre-applied screen protector; the cover glass is Ceramic Guard. Google's screen article gives the steps for either: check the screen is not cracked, chipped or damaged, take off any case, screen protector you added, gloves and stickers, and clean the screen. Then restart by holding the power button about 30 seconds, and if touch still fails try safe mode, and uninstall recently downloaded apps one by one if it works there.
Test the affected part by dragging a finger corner to corner over about ten seconds. A factory reset is the last step.
Differential
Likely causes of “OnePlus Open screen or touch input is not working correctly”, and how to tell them apart
- 1
A protector added on top of the factory one
What separates it The main screen misses touches or feels dull under the finger compared with the cover screen
How to confirm OnePlus lists a pre-applied protector; remove anything you added, as Google says to take off protectors
- 2
A case, gloves or stickers
What separates it Touch is patchy near the edges of the screen while the middle of the display responds normally
How to confirm Google says to take them off and clean the screen
- 3
A downloaded app
What separates it Touch fails only in some apps or after an install
How to confirm Test in safe mode; if it works there, remove recent apps one by one
- 4
A software freeze
What separates it The screen is stuck but the phone is on
How to confirm Hold the power button for about 30 seconds until the phone restarts by itself
- 5
Nearly full storage
What separates it The phone lags, stutters or freezes when opening apps because storage is nearly full
How to confirm Google says a phone can have issues below 10 percent free
- 6
A damaged display or hinge area
What separates it Lines, dead patches, a crack or a raised edge
How to confirm Book service; physical damage is not covered by the replacement benefit
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the fault is on the main screen, the cover screen or both
- Whether the factory protector is intact and whether anything was added
- Whether the phone was dropped, bent or wet
- Whether the fault also happens in safe mode
Try in this order
0 of 7 completedSay which screen fails
ReversibleSay which screen fails, by testing the cover screen and the main screen separately, and then test again to see whether it helped.
Check and clean the screen
ReversibleCheck and clean the screen, by looking for cracks, then removing anything you added, gloves and stickers, and cleaning it.
Restart
ReversibleHold the power button for about 30 seconds until the phone restarts, which clears a frozen screen without losing data.
Try safe mode
ReversibleIf touch works in safe mode, an app you installed is the likely cause, so remove recent apps one at a time and test.
Run the drag test
ReversibleRun the drag test, by dragging slowly from one corner to the opposite over about ten seconds.
Update and check storage
ReversibleUpdate the system and apps, and free some space, since a nearly full phone and old software both make touch sluggish.
Book service
ReversibleIf the fault persists after these steps, request a repair, because a damaged display or digitiser cannot be fixed with settings.
Model-specific
What is true of this model and not of its siblings
- Displays
- 7.82-inch main, 2440 by 2268 at 426 ppi, 1 to 120 Hz; 6.31-inch cover, 2484 by 1116 at 431 ppi, 10 to 120 Hz, per OnePlus.
- Hinge and glass
- Cobalt molybdenum alloy hinge parts, TÜV Rheinland certified to 1,000,000 folds, Ceramic Guard cover glass and Ultra Thin Glass on the main screen, per OnePlus.
- Tools and supplies
- A microfibre towel, clear tape for a cracked screen, a flashlight and a charger for the restart. Do not use heat, blades or sharp objects on a folding display.
- Repair cost
- OnePlus Care $329, Screen Protection Plan $179 and Extended Warranty $69; labor $17.05 to $76.77 plus the part, per OnePlus's US pages.
Stop boundary
When this stops being a self-service repair
- !If touch is faulty after the steps and safe mode, contact OnePlus support
- !If the inner screen is cracked or shows lines, do not delay a repair
- !If the factory protector is peeling or bubbled, ask OnePlus service rather than replacing it yourself
Evidence ledger
Sources behind this answer
Check the screen, remove cases, gloves and stickers, restart, safe mode, the corner-to-corner drag test and factory reset.
Restart, updates, storage, safe mode and reset.
Cobalt molybdenum alloy hinge parts, TÜV Rheinland reliable-folding certification to 1,000,000 folds, Ceramic Guard cover glass, Ultra Thin Glass main screen with TPU and an anti-reflection protector.
The Flexion water-drop hinge, 8-axis mechanism, 0.15 mm micro-openings in the carbon fiber support, dual 2K 120 Hz displays and Wi-Fi 7.
7.82-inch main and 6.31-inch cover displays at up to 120 Hz, 4,805 mAh dual-cell battery, 67W SUPERVOOC through an 80W adapter, USB 3.1, Wi-Fi 6E and 7, 512 GB or 1 TB UFS 4.0, RAM expansion of 4, 8 or 12 GB and a pre-applied screen protector.
OnePlus Care $329, Extended Warranty $69 and Screen Protection Plan $179 for the OnePlus Open.
Out-of-warranty parts priced per part plus a labor fee of $17.05 to $76.77; repairs take 12 to 15 workdays and erase your data.
A one-time direct replacement for a hardware quality problem within one year; theft, loss and physical damage are not covered.
Exact questions
Common questions
What protects the main screen?+
OnePlus lists Ultra Thin Glass that withstands bending, TPU for impact shielding and an anti-reflection screen protector, and its spec page lists a pre-applied protector.
What glass is on the cover screen?+
OnePlus lists Ceramic Guard, which it says is up to 20 percent more impact-resistant than regular Victus glass, on OnePlus's own drop-test comparison.
How is the crease kept small?+
OnePlus says the Flexion hinge, 8-axis pressure relief and micro-openings woven into the display support reduce creases, and a 'water-drop' hinge gives a larger bend radius.
How long will the hinge last?+
OnePlus says it is TÜV Rheinland certified for reliable folding to 1,000,000 folds, which it equates to 100 folds a day for over ten years.
What does the replacement benefit cover?+
A one-time direct replacement for a hardware quality problem within one year of activation.
Is the Open water resistant?+
GSMArena lists IPX4 splash resistance only. Water on the screen can register as touches, so dry it.