Samsung · Wi-Fi

Samsung Galaxy S21 will not connect to Wi-Fi or keeps disconnecting

Samsung Galaxy S21 will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to SM-G991*.

Wi-Fi on the Galaxy S21 supports Wi-Fi 6, and its problems are a router that handles the newer standard badly, power saving settings and a long-lived phone's stale network list. Samsung's Switch to mobile data and Wi-Fi Power Saving Mode, both in Wi-Fi, Advanced settings, can drop the connection, so turn them off. Forget the network and rejoin it, and remove old networks you no longer use. Try the 2.4 GHz and 5 GHz networks by name and restart the router.

The checks in more detail

If the router merges bands or uses Wi-Fi 6 features such as OFDMA in a way the phone dislikes, update the router firmware. Check that Private DNS under Settings, Connections, More connection settings is not set to a server that fails. A restart and a cache partition wipe help after the last updates. Because the S21 is old, a weak antenna or a bent case can reduce range, so test without the case. Use Samsung Members diagnostics to test the Wi-Fi radio, and reset network settings if everything else fails.

The S21 has a plastic back on the standard model and a metal frame, and its antenna design makes it sensitive to how the phone is held, so test with the phone resting on a table next to the router for a clean result. If speeds are fine next to the router but poor at your seat, the router's coverage is the problem. On a router with Wi-Fi 6 features such as OFDMA and target wake time, older firmware can have bugs with Samsung phones of this age,

and turning those features off in the router's settings, if offered, stabilized some networks. Change one setting at a time, and check the router's release notes for fixes related to Android devices. It is also worth checking your phone's date and time, which should be set automatically: a wrong clock stops a phone from validating secure connections and can make Wi-Fi appear connected with no internet. Settings, General management, Date and time should show Automatic date and time on, and the time zone should match your location.

Differential

Likely causes of “Samsung Galaxy S21 will not connect to Wi-Fi or keeps disconnecting”, and how to tell them apart

  1. 1

    Power saving settings

    What separates it Wi-Fi drops when idle

    How to confirm Turn off Wi-Fi Power Saving Mode and Switch to mobile data

  2. 2

    A stale network list

    What separates it The phone picks a wrong network

    How to confirm Forget old networks

  3. 3

    A router firmware or band issue

    What separates it Drops on one router only

    How to confirm Update the router and try the other band

  4. 4

    A Private DNS setting

    What separates it Connected but pages fail

    How to confirm Set Private DNS to Automatic or Off

  5. 5

    A radio fault

    What separates it The Samsung diagnostic fails

    How to confirm Service

Before you touch a setting

Record this first — changing settings destroys the evidence

  • The router and band
  • Whether Private DNS is set
  • The diagnostic result
  • Whether the case matters

Try in this order

0 of 8 completed
  1. Open Wi-Fi Advanced

    Reversible

    Turn off power saving and Switch to mobile data.

  2. Forget old networks

    Reversible

    And rejoin the main one.

  3. Check Private DNS

    Reversible

    Settings, Connections, More connection settings.

  4. Try the other band

    Reversible

    By name.

  5. Run the Wi-Fi diagnostic

    Reversible

    In Samsung Members.

  6. Reset network settings

    Reversible

    If nothing helps.

  7. Test on a table beside the router

    Reversible

    For a clean result.

  8. Compare with your usual seat

    Reversible

    To see the coverage difference.

Model-specific

What is true of this model and not of its siblings

Private DNS
A failing server stops pages loading.
Old networks
They can confuse the phone.
Holding position
A hand can affect signal.
Coverage
Distance from the router matters.

Stop boundary

When this stops being a self-service repair

  • !If the diagnostic reports a Wi-Fi fault, book service
  • !If only one router fails, ask its maker
  • !If Wi-Fi fails on all networks after a reset, contact Samsung

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why does my S21 drop Wi-Fi?+

A power saving setting or a router issue.

What is Private DNS?+

An encrypted DNS setting that can fail.

Should I forget old networks?+

Yes.

Will a reset delete data?+

No.

Why is Wi-Fi poor at my seat?+

Router coverage.

Does holding the phone matter?+

It can.

Wrong device or version?

Match the path before repeating the steps.

Match another device