Manufacturer and model directory
Samsung mobile model troubleshooting
Samsung mobile troubleshooting covers 33 model families: Galaxy S25 family, Galaxy S25+, Galaxy S25, Galaxy S24 family, Galaxy S24+, Galaxy S24 and 27 more. Choose the complete Samsung model family before opening a fix, and read the model number off your label first.
Exact modelObserved symptomFirst safe testVerificationStop condition
Browse by platform
355 complete records in this directory
Galaxy S25 familySM-S938* (S25 Ultra), SM-S936* (S25+), SM-S931* (S25) · 18 answersGalaxy S25+SM-S936* · 18 answersGalaxy S25SM-S931* · 18 answersGalaxy S24 familySM-S928* (S24 Ultra), SM-S926* (S24+), SM-S921* (S24) · 18 answersGalaxy S24+SM-S926* · 18 answersGalaxy S24SM-S921* · 18 answersGalaxy S23 familySM-S918* (S23 Ultra), SM-S916* (S23+), SM-S911* (S23) · 18 answersGalaxy S23+SM-S916* · 18 answersGalaxy S23SM-S911* · 18 answersGalaxy S22 familySM-S908* (S22 Ultra), SM-S906* (S22+), SM-S901* (S22) · 18 answersGalaxy S22+SM-S906* · 18 answersGalaxy S22SM-S901* · 18 answersGalaxy Z Fold6 and Fold5 familySM-F956*, SM-F946* · 18 answersGalaxy Z Flip6 and Flip5 familySM-F741*, SM-F731* · 18 answersGalaxy Z Fold5SM-F946* · 18 answersGalaxy Z Flip5SM-F731* · 18 answersGalaxy A-series family (A55, A54, A35, A25)SM-A556* (A55), SM-A546* (A54), SM-A356* (A35), SM-A256* (A25) · 18 answersGalaxy A54 5GSM-A546* · 18 answersGalaxy A35 5GSM-A356* · 18 answersGalaxy A25 5GSM-A256* · 18 answersGalaxy Tab S10 UltraSM-X920/SM-X926* · 18 answersGalaxy Tab S9, S10 Ultra and A9+SM-X710/SM-X716 (Tab S9), SM-X920/SM-X926 (Tab S10 Ultra), SM-X210/SM-X216 (Tab A9+) · 18 answersGalaxy Tab A9+SM-X210/SM-X216* · 18 answersGalaxy S26 familyGalaxy S26, S26+ and S26 Ultra; confirm the SM-S identifier in Settings · 18 answersGalaxy S26+2026 Galaxy S26+; confirm SM-S identifier · 18 answersGalaxy S262026 Galaxy S26; confirm SM-S identifier · 18 answersGalaxy S21 familySM-G998* (S21 Ultra), SM-G996* (S21+), SM-G991* (S21) · 18 answersGalaxy S21+SM-G996* · 18 answersGalaxy S21SM-G991* · 18 answersGalaxy S20 Ultra familySM-G988* (S20 Ultra), SM-G985/SM-G986* (S20+), SM-G980/SM-G981* (S20) · 18 answersGalaxy S20 familySM-G980/SM-G981/SM-G985/SM-G986* · 18 answersGalaxy Note20 familySM-N986* (Note20 Ultra), SM-N980/SM-N981* (Note20) · 18 answersGalaxy Note20SM-N980/SM-N981* · 18 answers
Samsung · battery drain
Samsung Galaxy A-series family (A55, A54, A35, A25) battery drains too quickly
Open record Samsung · overheatingSamsung Galaxy A-series family (A55, A54, A35, A25) gets hot or shows a temperature warning
Open record Samsung · touchscreenSamsung Galaxy A-series family (A55, A54, A35, A25) screen or touch input is not working correctly
Open record Samsung · storage fullSamsung Galaxy A-series family (A55, A54, A35, A25) storage is full or the device cannot install updates
Open record Samsung · not chargingSamsung Galaxy A-series family (A55, A54, A35, A25) will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy A-series family (A55, A54, A35, A25) will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · battery drainSamsung Galaxy A25 5G battery drains too quickly
Open record Samsung · overheatingSamsung Galaxy A25 5G gets hot or shows a temperature warning
Open record Samsung · not chargingSamsung Galaxy A25 5G will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy A25 5G will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · battery drainSamsung Galaxy A35 5G battery drains too quickly
Open record Samsung · overheatingSamsung Galaxy A35 5G gets hot or shows a temperature warning
Open record Samsung · storage fullSamsung Galaxy A35 5G storage is full or the device cannot install updates
Open record Samsung · not chargingSamsung Galaxy A35 5G will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy A35 5G will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · biometric unlockSamsung Galaxy A54 5G biometric unlock is not working
Open record Samsung · touchscreenSamsung Galaxy A54 5G screen or touch input is not working correctly
Open record Samsung · not chargingSamsung Galaxy A54 5G will not charge or charges slowly
Open record Samsung · BluetoothSamsung Galaxy A54 5G will not pair or stay connected over Bluetooth
Open record Samsung · app crashingSamsung Galaxy Note20 app keeps crashing, freezing or will not open
Open record Samsung · biometric unlockSamsung Galaxy Note20 biometric unlock is not working
Open record Samsung · camera blurrySamsung Galaxy Note20 camera is blurry, shakes or will not focus
Open record Samsung · callsSamsung Galaxy Note20 cannot make calls or send messages
Open record Samsung · battery drainSamsung Galaxy Note20 family battery drains too quickly
Open record Samsung · overheatingSamsung Galaxy Note20 family gets hot or shows a temperature warning
Open record Samsung · touchscreenSamsung Galaxy Note20 family screen or touch input is not working correctly
Open record Samsung · not chargingSamsung Galaxy Note20 family will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy Note20 family will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · overheatingSamsung Galaxy Note20 gets hot or shows a temperature warning
Open record Samsung · Wi-FiSamsung Galaxy Note20 will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · battery drainSamsung Galaxy S battery drains too quickly
Open record Samsung · BluetoothSamsung Galaxy S Bluetooth will not pair or keeps disconnecting
Open record Samsung · overheatingSamsung Galaxy S gets hot or shuts down
Open record Samsung · microphoneSamsung Galaxy S microphone does not work
Open record Samsung · notificationsSamsung Galaxy S notifications are missing
Open record Samsung · update failedSamsung Galaxy S software update fails
Open record Samsung · storage fullSamsung Galaxy S storage is full
Open record Samsung · touchscreenSamsung Galaxy S touchscreen does not respond
Open record Samsung · Wi-FiSamsung Galaxy S Wi-Fi will not connect or keeps disconnecting
Open record Samsung · app crashingSamsung Galaxy S20 family app keeps crashing, freezing or will not open
Open record Samsung · battery drainSamsung Galaxy S20 family battery drains too quickly
Open record Samsung · biometric unlockSamsung Galaxy S20 family biometric unlock is not working
Open record Samsung · camera blurrySamsung Galaxy S20 family camera is blurry, shakes or will not focus
Open record Samsung · callsSamsung Galaxy S20 family cannot make calls or send messages
Open record Samsung · overheatingSamsung Galaxy S20 family gets hot or shows a temperature warning
Open record Samsung · microphoneSamsung Galaxy S20 family microphone is quiet, muffled or not working
Open record Samsung · not syncingSamsung Galaxy S20 family photos, contacts, messages or account data will not sync
Open record Samsung · touchscreenSamsung Galaxy S20 family screen or touch input is not working correctly
Open record Samsung · speakerSamsung Galaxy S20 family speaker is quiet, distorted or has no sound
Open record Samsung · storage fullSamsung Galaxy S20 family storage is full or the device cannot install updates
Open record Samsung · not chargingSamsung Galaxy S20 family will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy S20 family will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · BluetoothSamsung Galaxy S20 family will not pair or stay connected over Bluetooth
Open record Samsung · biometric unlockSamsung Galaxy S21 biometric unlock is not working
Open record Samsung · overheatingSamsung Galaxy S21 family gets hot or shows a temperature warning
Open record Samsung · touchscreenSamsung Galaxy S21 family screen or touch input is not working correctly
Open record Samsung · not chargingSamsung Galaxy S21 family will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy S21 family will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · notificationsSamsung Galaxy S21 notifications are delayed or missing
Open record Samsung · speakerSamsung Galaxy S21 speaker is quiet, distorted or has no sound
Open record Samsung · Wi-FiSamsung Galaxy S21 will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · BluetoothSamsung Galaxy S21 will not pair or stay connected over Bluetooth
Open record Samsung · battery drainSamsung Galaxy S21+ battery drains too quickly
Open record Samsung · biometric unlockSamsung Galaxy S21+ biometric unlock is not working
Open record Samsung · camera blurrySamsung Galaxy S21+ camera is blurry, shakes or will not focus
Open record Samsung · callsSamsung Galaxy S21+ cannot make calls or send messages
Open record Samsung · GPSSamsung Galaxy S21+ GPS or location is inaccurate
Open record Samsung · microphoneSamsung Galaxy S21+ microphone is quiet, muffled or not working
Open record Samsung · speakerSamsung Galaxy S21+ speaker is quiet, distorted or has no sound
Open record Samsung · storage fullSamsung Galaxy S21+ storage is full or the device cannot install updates
Open record Samsung · not chargingSamsung Galaxy S21+ will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy S21+ will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · BluetoothSamsung Galaxy S21+ will not pair or stay connected over Bluetooth
Open record Samsung · biometric unlockSamsung Galaxy S22 biometric unlock is not working
Open record Samsung · battery drainSamsung Galaxy S22 family battery drains too quickly
Open record Samsung · overheatingSamsung Galaxy S22 family gets hot or shows a temperature warning
Open record Samsung · touchscreenSamsung Galaxy S22 family screen or touch input is not working correctly
Open record Samsung · not chargingSamsung Galaxy S22 family will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy S22 family will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · microphoneSamsung Galaxy S22 microphone is quiet, muffled or not working
Open record Samsung · app crashingSamsung Galaxy S22+ app keeps crashing, freezing or will not open
Open record Samsung · battery drainSamsung Galaxy S22+ battery drains too quickly
Open record Samsung · biometric unlockSamsung Galaxy S22+ biometric unlock is not working
Open record Samsung · camera blurrySamsung Galaxy S22+ camera is blurry, shakes or will not focus
Open record Samsung · callsSamsung Galaxy S22+ cannot make calls or send messages
Open record Samsung · overheatingSamsung Galaxy S22+ gets hot or shows a temperature warning
Open record Samsung · microphoneSamsung Galaxy S22+ microphone is quiet, muffled or not working
Open record Samsung · notificationsSamsung Galaxy S22+ notifications are delayed or missing
Open record Samsung · not syncingSamsung Galaxy S22+ photos, contacts, messages or account data will not sync
Open record Samsung · touchscreenSamsung Galaxy S22+ screen or touch input is not working correctly
Open record Samsung · speakerSamsung Galaxy S22+ speaker is quiet, distorted or has no sound
Open record Samsung · storage fullSamsung Galaxy S22+ storage is full or the device cannot install updates
Open record Samsung · not chargingSamsung Galaxy S22+ will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy S22+ will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · BluetoothSamsung Galaxy S22+ will not pair or stay connected over Bluetooth
Open record Samsung · battery drainSamsung Galaxy S23 battery drains too quickly
Open record Samsung · biometric unlockSamsung Galaxy S23 biometric unlock is not working
Open record Samsung · camera blurrySamsung Galaxy S23 camera is blurry, shakes or will not focus
Open record Samsung · callsSamsung Galaxy S23 cannot make calls or send messages
Open record Samsung · battery drainSamsung Galaxy S23 family battery drains too quickly
Open recordProduct lines
How the 33 Samsung families here actually differ
Each group below is diagnosed differently, so settle which one yours is before following a fix.
Samsung Galaxy family; S Pen, foldable display, DeX, USB moisture and One UI features vary by exact model.
- Galaxy S25 family SM-S938* (S25 Ultra), SM-S936* (S25+), SM-S931* (S25)
- Galaxy S25+ SM-S936*
- Galaxy S25 SM-S931*
- Galaxy S24 family SM-S928* (S24 Ultra), SM-S926* (S24+), SM-S921* (S24)
- Galaxy S24+ SM-S926*
- Galaxy S24 SM-S921*
- Galaxy S23 family SM-S918* (S23 Ultra), SM-S916* (S23+), SM-S911* (S23)
- Galaxy S23+ SM-S916*
- Galaxy S23 SM-S911*
- Galaxy S22 family SM-S908* (S22 Ultra), SM-S906* (S22+), SM-S901* (S22)
- Galaxy S22+ SM-S906*
- Galaxy S22 SM-S901*
- Galaxy A-series family (A55, A54, A35, A25) SM-A556* (A55), SM-A546* (A54), SM-A356* (A35), SM-A256* (A25)
- Galaxy A54 5G SM-A546*
- Galaxy A35 5G SM-A356*
- Galaxy A25 5G SM-A256*
- Galaxy Tab S10 Ultra SM-X920/SM-X926*
- Galaxy Tab S9, S10 Ultra and A9+ SM-X710/SM-X716 (Tab S9), SM-X920/SM-X926 (Tab S10 Ultra), SM-X210/SM-X216 (Tab A9+)
- Galaxy Tab A9+ SM-X210/SM-X216*
Foldable device; distinguish cover display, main display, hinge and S Pen behavior.
- Galaxy Z Fold6 and Fold5 family SM-F956*, SM-F946*
Foldable device; distinguish cover screen, main display, hinge and Flex mode.
- Galaxy Z Flip6 and Flip5 family SM-F741*, SM-F731*
Foldable device; distinguish cover/main display and hinge behavior.
- Galaxy Z Fold5 SM-F946*
Foldable device; distinguish Flex Window/main display and hinge behavior.
- Galaxy Z Flip5 SM-F731*
Current Galaxy family; confirm the complete SM identifier, region and One UI version before repair or firmware instructions.
- Galaxy S26 family Galaxy S26, S26+ and S26 Ultra; confirm the SM-S identifier in Settings
- Galaxy S26+ 2026 Galaxy S26+; confirm SM-S identifier
- Galaxy S26 2026 Galaxy S26; confirm SM-S identifier
- Galaxy S21 family SM-G998* (S21 Ultra), SM-G996* (S21+), SM-G991* (S21)
- Galaxy S21+ SM-G996*
- Galaxy S21 SM-G991*
- Galaxy S20 Ultra family SM-G988* (S20 Ultra), SM-G985/SM-G986* (S20+), SM-G980/SM-G981* (S20)
- Galaxy S20 family SM-G980/SM-G981/SM-G985/SM-G986*
- Galaxy Note20 family SM-N986* (Note20 Ultra), SM-N980/SM-N981* (Note20)
- Galaxy Note20 SM-N980/SM-N981*
Find your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Samsung answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| Galaxy S25 family | SM-S938* (S25 Ultra), SM-S936* (S25+), SM-S931* (S25) | — |
| Galaxy S25+ | SM-S936* | 3 researched |
| Galaxy S25 | SM-S931* | — |
| Galaxy S24 family | SM-S928* (S24 Ultra), SM-S926* (S24+), SM-S921* (S24) | — |
| Galaxy S24+ | SM-S926* | — |
| Galaxy S24 | SM-S921* | — |
| Galaxy S23 family | SM-S918* (S23 Ultra), SM-S916* (S23+), SM-S911* (S23) | — |
| Galaxy S23+ | SM-S916* | 3 researched |
| Galaxy S23 | SM-S911* | 3 researched |
| Galaxy S22 family | SM-S908* (S22 Ultra), SM-S906* (S22+), SM-S901* (S22) | — |
| Galaxy S22+ | SM-S906* | 4 researched |
| Galaxy S22 | SM-S901* | 4 researched |
| Galaxy A-series family (A55, A54, A35, A25) | SM-A556* (A55), SM-A546* (A54), SM-A356* (A35), SM-A256* (A25) | — |
| Galaxy A54 5G | SM-A546* | 3 researched |
| Galaxy A35 5G | SM-A356* | — |
| Galaxy A25 5G | SM-A256* | — |
| Galaxy Tab S10 Ultra | SM-X920/SM-X926* | 3 researched |
| Galaxy Tab S9, S10 Ultra and A9+ | SM-X710/SM-X716 (Tab S9), SM-X920/SM-X926 (Tab S10 Ultra), SM-X210/SM-X216 (Tab A9+) | 3 researched |
| Galaxy Tab A9+ | SM-X210/SM-X216* | 3 researched |
| Galaxy Z Fold6 and Fold5 family | SM-F956*, SM-F946* | 3 researched |
| Galaxy Z Flip6 and Flip5 family | SM-F741*, SM-F731* | — |
| Galaxy Z Fold5 | SM-F946* | 3 researched |
| Galaxy Z Flip5 | SM-F731* | 3 researched |
| Galaxy S26 family | Galaxy S26, S26+ and S26 Ultra; confirm the SM-S identifier in Settings | — |
| Galaxy S26+ | 2026 Galaxy S26+; confirm SM-S identifier | 3 researched |
| Galaxy S26 | 2026 Galaxy S26; confirm SM-S identifier | — |
| Galaxy S21 family | SM-G998* (S21 Ultra), SM-G996* (S21+), SM-G991* (S21) | — |
| Galaxy S21+ | SM-G996* | — |
| Galaxy S21 | SM-G991* | 2 researched |
| Galaxy S20 Ultra family | SM-G988* (S20 Ultra), SM-G985/SM-G986* (S20+), SM-G980/SM-G981* (S20) | — |
| Galaxy S20 family | SM-G980/SM-G981/SM-G985/SM-G986* | 2 researched |
| Galaxy Note20 family | SM-N986* (Note20 Ultra), SM-N980/SM-N981* (Note20) | — |
| Galaxy Note20 | SM-N980/SM-N981* | — |