Samsung · calls

Samsung Galaxy S26+ cannot make calls or send messages

Samsung Galaxy S26+ cannot make calls or send messages: carrier service, selected line, account activation, recipient-specific block and messaging service should be separated. Scoped to 2026 Galaxy S26+; confirm SM-S identifier.

Calls and messages on a Galaxy S26+ fail for the usual reasons plus a few that belong to a very new phone. The S26+ uses a physical SIM and an eSIM, so check in Settings, Connections, SIM manager that the right line is set for calls and for messages, because a recently activated eSIM that is not selected sends nothing. Check Airplane mode and Do Not Disturb, and that Wi-Fi calling is on if the signal is poor indoors. Owners of One UI 8.5 phones describe calls where the other person cannot hear them, which is usually the Bluetooth microphone issue covered on the microphone page, so make a call with Bluetooth off to rule it out.

For messages, open the Messages app, check RCS chat features show Connected, and clear the app's cache.

Install the carrier's settings if the phone prompts, and update the phone. If No service shows everywhere after a restart, the SIM or eSIM profile needs the carrier's attention, and a new SIM often cures it. If the phone shows full signal but calls fail with a message about the network, Wi-Fi calling and VoLTE may be mis-set; in the Phone app's settings turn Wi-Fi calling off and on, and check that Voice over LTE is enabled in Settings, Connections, Mobile networks. Roaming settings matter abroad. Check the S26+'s Phone app settings for Call forwarding and for the Block unknown callers option, because a forwarding rule left over from a previous phone sends calls elsewhere, which looks like a failure to ring.

Differential

Likely causes of “Samsung Galaxy S26+ cannot make calls or send messages”, and how to tell them apart

  1. 1

    The wrong SIM line selected

    What separates it Calls or texts go from the wrong number

    How to confirm SIM manager: set the preferred SIM for calls and messages

  2. 2

    A Bluetooth microphone fault

    What separates it The other person cannot hear you only with earbuds

    How to confirm Call with Bluetooth off

  3. 3

    An RCS chat state

    What separates it Messages stay pending

    How to confirm Messages, Settings, Chat features: toggle and wait for Connected

  4. 4

    Airplane mode or Do Not Disturb

    What separates it Calls do not ring

    How to confirm Turn them off

  5. 5

    An eSIM or SIM provisioning issue

    What separates it No service

    How to confirm Ask the carrier to refresh the line or issue a new SIM

Before you touch a setting

Record this first — changing settings destroys the evidence

  • Whether the fault affects calls, texts or both
  • Which SIM or eSIM is in use
  • Whether Bluetooth is connected during the call
  • The carrier and the One UI version

Try in this order

0 of 8 completed
  1. Check the SIM manager

    Reversible

    Settings, Connections, SIM manager, and set the line for calls and messages.

  2. Turn off Airplane mode and Do Not Disturb

    Reversible

    In the quick panel.

  3. Call with Bluetooth off

    Reversible

    To rule out the Bluetooth microphone fault.

  4. Toggle chat features

    Reversible

    In Messages, Settings, Chat features.

  5. Restart the phone

    Reversible

    To re-register on the network.

  6. Ask the carrier

    Reversible

    To refresh the line or the eSIM profile.

  7. Check VoLTE and Wi-Fi calling

    Reversible

    In Mobile networks make sure Voice over LTE is on and toggle Wi-Fi calling.

  8. Check roaming abroad

    Reversible

    Settings, Connections, Mobile networks, Data roaming, as needed.

Model-specific

What is true of this model and not of its siblings

Two lines
The SIM manager decides which number is used.
A new phone
A new eSIM profile may need the carrier's action.
VoLTE
Voice over LTE carries calls on 4G and 5G networks.
Roaming
Abroad, calls depend on the carrier's roaming agreement.

Stop boundary

When this stops being a self-service repair

  • !If No service persists after a restart, contact the carrier
  • !If only Bluetooth calls fail, see the microphone page
  • !If a new SIM does not help, ask Samsung

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why can't I send texts on my S26+?+

The wrong SIM line or RCS state.

Does the S26+ have an eSIM?+

Yes, alongside a physical SIM.

Why can't people hear me?+

See the Bluetooth microphone page.

Will resetting cache delete messages?+

No.

Why do calls fail with full signal?+

VoLTE or Wi-Fi calling settings.

Does roaming matter?+

Abroad, yes.

Wrong device or version?

Match the path before repeating the steps.

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