Calls and messages on a Galaxy S26+ fail for the usual reasons plus a few that belong to a very new phone. The S26+ uses a physical SIM and an eSIM, so check in Settings, Connections, SIM manager that the right line is set for calls and for messages, because a recently activated eSIM that is not selected sends nothing. Check Airplane mode and Do Not Disturb, and that Wi-Fi calling is on if the signal is poor indoors. Owners of One UI 8.5 phones describe calls where the other person cannot hear them, which is usually the Bluetooth microphone issue covered on the microphone page, so make a call with Bluetooth off to rule it out.
For messages, open the Messages app, check RCS chat features show Connected, and clear the app's cache.
Install the carrier's settings if the phone prompts, and update the phone. If No service shows everywhere after a restart, the SIM or eSIM profile needs the carrier's attention, and a new SIM often cures it. If the phone shows full signal but calls fail with a message about the network, Wi-Fi calling and VoLTE may be mis-set; in the Phone app's settings turn Wi-Fi calling off and on, and check that Voice over LTE is enabled in Settings, Connections, Mobile networks. Roaming settings matter abroad. Check the S26+'s Phone app settings for Call forwarding and for the Block unknown callers option, because a forwarding rule left over from a previous phone sends calls elsewhere, which looks like a failure to ring.
Differential
Likely causes of “Samsung Galaxy S26+ cannot make calls or send messages”, and how to tell them apart
- 1
The wrong SIM line selected
What separates it Calls or texts go from the wrong number
How to confirm SIM manager: set the preferred SIM for calls and messages
- 2
A Bluetooth microphone fault
What separates it The other person cannot hear you only with earbuds
How to confirm Call with Bluetooth off
- 3
An RCS chat state
What separates it Messages stay pending
How to confirm Messages, Settings, Chat features: toggle and wait for Connected
- 4
Airplane mode or Do Not Disturb
What separates it Calls do not ring
How to confirm Turn them off
- 5
An eSIM or SIM provisioning issue
What separates it No service
How to confirm Ask the carrier to refresh the line or issue a new SIM
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the fault affects calls, texts or both
- Which SIM or eSIM is in use
- Whether Bluetooth is connected during the call
- The carrier and the One UI version
Try in this order
0 of 8 completedCheck the SIM manager
ReversibleSettings, Connections, SIM manager, and set the line for calls and messages.
Turn off Airplane mode and Do Not Disturb
ReversibleIn the quick panel.
Call with Bluetooth off
ReversibleTo rule out the Bluetooth microphone fault.
Toggle chat features
ReversibleIn Messages, Settings, Chat features.
Restart the phone
ReversibleTo re-register on the network.
Ask the carrier
ReversibleTo refresh the line or the eSIM profile.
Check VoLTE and Wi-Fi calling
ReversibleIn Mobile networks make sure Voice over LTE is on and toggle Wi-Fi calling.
Check roaming abroad
ReversibleSettings, Connections, Mobile networks, Data roaming, as needed.
Model-specific
What is true of this model and not of its siblings
- Two lines
- The SIM manager decides which number is used.
- A new phone
- A new eSIM profile may need the carrier's action.
- VoLTE
- Voice over LTE carries calls on 4G and 5G networks.
- Roaming
- Abroad, calls depend on the carrier's roaming agreement.
Stop boundary
When this stops being a self-service repair
- !If No service persists after a restart, contact the carrier
- !If only Bluetooth calls fail, see the microphone page
- !If a new SIM does not help, ask Samsung
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why can't I send texts on my S26+?+
The wrong SIM line or RCS state.
Does the S26+ have an eSIM?+
Yes, alongside a physical SIM.
Why can't people hear me?+
See the Bluetooth microphone page.
Will resetting cache delete messages?+
No.
Why do calls fail with full signal?+
VoLTE or Wi-Fi calling settings.
Does roaming matter?+
Abroad, yes.