Samsung · Bluetooth

Samsung Galaxy Z Fold5 will not pair or stay connected over Bluetooth

Samsung Galaxy Z Fold5 will not pair or stay connected over Bluetooth: accessory pairing state, competing hosts, profile support and radio issues should be isolated. Scoped to SM-F946*.

Bluetooth on the Galaxy Z Fold5 has the reports that Android Authority and TheNextDroid collect: audio that cuts out after a few minutes of music or a call, accessories that will not reconnect and a connection that drops when the phone is folded. The Fold's antennas are in the frame around the hinge, so folding the phone closed changes how the radio sees the accessory, and an accessory in a pocket on the other side may lose the link. Test with the phone open and closed.

The checks in more detail

Samsung's recommended fix is to reset network settings under Settings, General management, Reset, which clears all Bluetooth connections, after you have tried the usual steps: forget the device, pair it again, restart and update. Use the Galaxy Wearable app for Galaxy Buds and Watch. Check Call audio and Media audio for the device. A case with a metal plate or a magnet near the hinge weakens the antennas. Move away from 2.4 GHz Wi-Fi congestion. A cache partition wipe after an update helps. If the fault is limited to one accessory, update its firmware.

A Galaxy Z Fold5 owner who uses it with a car often finds the connection drops when the phone is moved from the cover screen to the inner screen, because the app handling the call changes, so keep the phone in one state during a call. Samsung's Continue apps on cover screen setting controls the move, and turning it off for the call app avoids the handover. If you wear Galaxy Buds with the Fold5, the Buds' own automatic switching between devices can pull them to another phone or a tablet in range, which shows as disconnections;

open Galaxy Wearable and the earbuds' settings and turn off Switch automatically between devices to test. This helps a household with several Samsung devices that share an account. Bluetooth also runs your Fold5's connection to the S Pen Fold Edition, if you use one, and the pen's own connection can compete with an audio device when many are active. If the audio stutters while the pen is in use, switch off the pen's Bluetooth connection or move the headset closer, and check the pen's battery.

Differential

Likely causes of “Samsung Galaxy Z Fold5 will not pair or stay connected over Bluetooth”, and how to tell them apart

  1. 1

    The fold changing antenna position

    What separates it Audio drops only when folded

    How to confirm Test open and carry the accessory on the same side

  2. 2

    A stale pairing

    What separates it The device will not reconnect

    How to confirm Forget and pair again

  3. 3

    A metal or magnetic case

    What separates it Weak range

    How to confirm Test without the case

  4. 4

    2.4 GHz interference

    What separates it Stutter

    How to confirm Use 5 GHz Wi-Fi

  5. 5

    A software state

    What separates it Audio cuts out after minutes

    How to confirm Restart, update and reset network settings

Before you touch a setting

Record this first — changing settings destroys the evidence

  • Whether dropouts depend on the fold state
  • The accessory
  • The case
  • The software version

Try in this order

0 of 8 completed
  1. Test with the phone open and closed

    Reversible

    To see whether the fold matters.

  2. Forget and pair again

    Reversible

    The accessory.

  3. Use Galaxy Wearable

    Reversible

    For Samsung accessories.

  4. Remove the case

    Reversible

    And test.

  5. Wipe the cache partition

    Reversible

    After an update.

  6. Reset network settings

    Reversible

    Settings, General management, Reset.

  7. Keep the phone in one state during a call

    Reversible

    Do not fold or unfold mid-call.

  8. Check Continue apps on cover screen

    Reversible

    Turn it off for the call app if it drops.

Model-specific

What is true of this model and not of its siblings

Antennas near the hinge
They change position when folded.
Samsung's advice
A network reset clears all pairings.
Handover
Moving screens changes the active app.
Car calls
Folding mid-call can drop it.

Stop boundary

When this stops being a self-service repair

  • !If Bluetooth fails open and bare after a network reset, contact Samsung
  • !If one accessory fails, contact its maker
  • !Report the One UI version

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why does Bluetooth drop when my Fold5 is closed?+

The antennas move.

Is there a Samsung fix?+

Resetting network settings is recommended.

Does the case matter?+

A metal one can.

Which app manages Galaxy Buds?+

Galaxy Wearable.

Why does my call drop when I unfold?+

The app hands over between screens.

Can I stop the handover?+

Check Continue apps on cover screen.

Wrong device or version?

Match the path before repeating the steps.

Match another device