Epson printers scanner is not found or scanning fails

The checks in more detail

E-02 means a scanner error has occurred, so turn the product off and on again. I-60 says the computer may not support WSD (Web Services for Devices): Scan to PC (WSD) works only with English versions of Windows 11, Windows 10, Windows 8.x, Windows 7 and Windows Vista, and you should check the product is connected correctly. Epson's user's guide covers Cannot Scan Over a Network, which usually means a firewall blocks the scanner or the computer and printer are on different networks.

Check the printer and computer share a network, allow Epson Scan 2 and Event Manager through the firewall, restart both and try USB. If E-11 or E-12 shows, an ink pad needs replacing but scanning still works. For scan quality, clean the glass and lid backing with a soft dry cloth, place the original face down at the corner mark and choose a suitable resolution. Update Epson Scan 2 with Epson Software Updater.

Scan one page at a moderate resolution first as a test, since very high resolutions take long and can stall on a network connection. Keep the glass clean with a soft dry cloth. If the scan button on the printer does nothing but scanning from the computer works, the Event Manager utility or its permissions are the likely cause. Save scans to a known folder, and if scans seem to vanish, check the destination setting in Epson Scan 2, since the file is often saved where you did not look.