The scanner on an HP OfficeJet Pro 8025e has a flatbed glass and an automatic document feeder, and when scanning fails, produces streaks or will not reach the computer, the causes are dirt on the glass, the feeder, the connection or the scan software. For streaks or lines on scans, clean the glass and the lid underside with a soft lint-free cloth lightly dampened with glass cleaner, applied to the cloth and not to the glass, and the strip of glass near the feeder, which the feeder scans through;
The checks in more detail
a mark on it makes a line on every feeder page. Test with a copy from the glass and from the feeder to see which path is dirty. If scans do not reach the computer, use HP Smart, the app that manages scanning for this model. Open it, choose Scan and see whether it finds the printer; on Windows, use the HP Scan application. The computer and the printer must be on the same network, and a firewall or security software can block the scan ports, so allow HP's software.
If the printer's address changed, the software points to the wrong place; run HP's diagnostics or add the printer again. Scan to email, to a folder or to a computer needs the setup done in the printer's embedded web page, so check the settings there. On a Mac, use HP Easy Scan or Image Capture. For feeder faults, load the document face up for the feeder, keep it flat and without staples, and set the guides lightly against it.
A page that skews or a jam message may be caused by dust on the feeder rollers, which you clean as the manual shows, with a damp cloth and the printer off. Use the glass for thick, fragile or odd documents. If the scan is blank, check the document's orientation. Update the printer firmware and the software. If scans fail with a clean glass and registered software, restart the printer and the computer, and contact HP with the serial number if the scanner still does not work.
Differential
Likely causes of “HP OfficeJet Pro 8025e scanner is not found or scanning fails”, and how to tell them apart
- 1
Dirt on the glass or the feeder strip
What separates it Lines or streaks on scans
How to confirm Clean the glass and strip
- 2
The software cannot find the printer
What separates it Scan to computer fails
How to confirm Use HP Smart and check the network
- 3
A firewall blocking the scan ports
What separates it Scans fail on the network
How to confirm Allow HP's software
- 4
Dirty feeder rollers
What separates it Skewing or jams
How to confirm Clean the rollers
- 5
Wrong scan settings
What separates it Blank or odd scans
How to confirm Check the settings and orientation
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact symptom and when it began
- The ink or toner state
- The paper type used
- The model number
Try in this order
0 of 6 completedClean the glass and strip
ReversibleWith a damp lint-free cloth.
Test glass and feeder
ReversibleWith a copy.
Use HP Smart
ReversibleTo find the printer.
Allow HP's software
ReversibleIn the firewall.
Clean the feeder rollers
ReversiblePrinter off.
Contact HP
ReversibleIf the scanner fails.
Model-specific
What is true of this model and not of its siblings
- Flatbed and feeder
- Two scan paths.
- HP Smart
- It manages scanning.
Stop boundary
When this stops being a self-service repair
- !If the problem persists after these steps, contact the maker with the model and serial number
- !Do not keep running cleaning cycles
- !Keep the receipt for warranty
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why are there lines on my scans?+
Dirt on the glass or feeder strip.
Which app should I use?+
HP Smart.
Why does the feeder skew?+
Dirty rollers or crooked paper.
When do I use the glass?+
For thick or fragile documents.