HP · smudges

HP printers leaves smudges, spots or repeated marks

HP printers (OfficeJet Pro, ENVY, DeskJet, LaserJet Pro and Smart Tank) leaves smudges, spots or repeated marks: mark spacing and whether ink/toner is fused/dry identify media, roller, drum, fuser or maintenance faults. Scoped to OfficeJet Pro 9135e (404M0A), with the other HP OfficeJet Pro, ENVY, DeskJet, LaserJet Pro and Smart Tank models in the model notes.

Smears and spots on the page point to excess ink, dirt in the paper path or a paper problem. HP's article gives an automatic tool for ink on the back of printouts: Setup, Printer Maintenance or Tools, Clean Page Smears or Clean Smear; the printer feeds one page slowly and may make noise for about a minute, and you should wait until the page is fully out before removing it. Use plain, clean, wrinkle-free paper, since wrinkled or curled paper causes dark horizontal marks, and paper that does not absorb ink causes smears. Check the cartridges for leaks or debris, clear the vent with a pin and reseat them. Clean the printhead if colors streak, and let prints dry before handling, especially photos on glossy paper.

For spots on copies or scans, clean the scanner glass and the white backing, because specks of debris collect over time. For laser printers, toner smudges or spots can come from a leaking cartridge, a dirty transfer area or a fuser that is not hot enough; a cleaning page from the maintenance menu helps, and cartridges that leak should be replaced. Check the output tray and keep pages from stacking on wet ink. Use the correct paper type in the print settings so the printer uses the right amount of ink.

Keep the printer where dust and pet hair cannot settle in the feed path, and cover it when not in use. A clean paper path prevents many marks, and a quick wipe of the exterior guides keeps debris out of the rollers.

Differential

Likely causes of “HP printers leaves smudges, spots or repeated marks”, and how to tell them apart

  1. 1

    Excess ink on the roller

    What separates it There are smears on the back because excess ink is on the roller

    How to confirm Run Clean Page Smears from the printer's menu

  2. 2

    Wrong or wet paper

    What separates it The output is smudged because the paper is wrong or wet

    How to confirm Use suitable, dry paper that is made for the printer

  3. 3

    Debris on the glass

    What separates it There are spots on copies because debris is on the glass

    How to confirm Clean the glass and the backing with a soft cloth

  4. 4

    A leaking cartridge

    What separates it There are spots or streaks because a cartridge is leaking

    How to confirm Replace the cartridge that is leaking, and clean up any ink

  5. 5

    Handling wet prints

    What separates it The prints smudge after printing because they were handled while still wet

    How to confirm Let the prints dry before you handle or stack them

Before you touch a setting

Record this first — changing settings destroys the evidence

  • Where on the page the marks appear
  • Whether they appear on prints, copies or both
  • The paper type that you are using
  • The type and the condition of the cartridges

Try in this order

0 of 7 completed
  1. Run Clean Page Smears

    Reversible

    Run Clean Page Smears, which you find in the Setup menu of the printer, and then test again to see whether it helped.

  2. Change the paper

    Reversible

    Change the paper, using clean and dry paper, that suits the printer, and then test again to see whether it helped.

  3. Clean the glass

    Reversible

    Clean the glass, if the spots appear on copies, using a soft lint free cloth.

  4. Check cartridges

    Reversible

    Check the cartridges for leaks and blocked vents, and replace any that leak, and then test again to see whether it helped.

  5. Set the paper type

    Reversible

    Set the paper type in the print settings, so that the printer uses the right amount of ink.

  6. Let prints dry

    Reversible

    Let prints dry before stacking them, since fresh ink can smear onto the next sheet.

  7. Replace if it leaks

    Reversible

    Replace the cartridge if it leaks, and wipe any ink from the carriage area, and then test again to see whether it helped.

Model-specific

What is true of this model and not of its siblings

Inkjet
The smear tool applies to inkjet models.
Laser
Laser models use a cleaning page instead.
Other models this page answers
These steps also fit models OfficeJet Pro 9125e, OfficeJet Pro 9015e, OfficeJet Pro 8025e, ENVY Inspire 7955e, ENVY 6455e, DeskJet 4155e, Color LaserJet Pro 4301fdw, LaserJet Pro 4101fdw, LaserJet M234sdwe, Smart Tank 7602, Smart Tank 5101.

Stop boundary

When this stops being a self-service repair

  • !If smears continue after cleaning and fresh paper, replace the cartridge
  • !If a laser leaks toner, stop and replace the cartridge
  • !If marks are on copies only, clean the glass

Evidence ledger

Sources behind this answer

Exact questions

Common questions

How do I clean ink smears?+

Use Clean Page Smears in the maintenance menu.

Why are there dark horizontal marks?+

Dark horizontal marks come from wrinkled or curled paper, so use flat paper.

Why are copies spotted?+

Dirt on the scanner glass or backing.

Can a cartridge leak?+

Yes, a cartridge can leak, and if it does, replace it.

Should I wait for prints to dry?+

Yes, wait for prints to dry, before you handle them or stack them.

Can I test with a plain page?+

Yes, test with a plain page, to see whether the smudges come from the paper.

Wrong device or version?

Match the path before repeating the steps.

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